Planetluck stole $8200 from me

[dubi123]

Cashin of $ has been denied due to the fact I played roulette while playing their signup bonus.

The fact the terms never mention you can not play roulette and the fact I have an email from them that I can play any game won't affect them at all and they don't pay.

Hello xxxxx,

Thank you for contacting PlanetLuck Casino Online Customer Care.

Our records indicate that after claiming the 100% sign up bonus, you
played at the Roulette table and had a win of $7200. This is against the
casino rules as Roulette is one of the inapplicable games towards the
bonus you have claimed. Further, we have forfeited the win amount from
your casino balance. Your casino balance currently is $200.

We suggest you to wager $1600 on the applicable games, meet the
wagering requirement and then play any other games or request for a cashout.
You must wager $1600 to meet the wagering requirement on all games
except Baccarat, Craps and Roulette.



That is not true and they know that, they lie and lie and lie and do not pay, I wagered the FULL AMOUNT required in Blackjack and roulette was played for my fun, the Roulette does not count towards wagering only.

Here is an email from them showing their real face:

Dear Player,

Thank you for contacting PlanetLuck Casino Online Customer Care.

You can play any games that you wish to however the wagering will be
counted only on the applicable games ( all games excluding Baccarat,
Craps and Roulette). You can play Roulette and then play blackJack to meet
the wagering requirement.

Note: Please do not disclose your password to any
individual/organization claiming to represent PlanetLuck.com. We will never ask you for the
password to your account. If you receive any email or phone call from
anyone requesting you for the same please report it to us immediately.

For questions or suggestions, contact our 24 x 7 Customer Care Team.

Chandini
PlanetLuck Customer Care
US and Canada: 011-800-PRTY-CSNO / 1-866-232-6004 [Toll Free]
Select European countries: 00-800-PRTY-CSNO [Toll Free]
International: +1-866-232-6004 / +44-207-537-8301 / +350-43001
__________________________________________________ ________
PlanetLuck.com, WBC Productions (Gibraltar) Ltd., iGlobalMedia Centre,
561 Imossi House #6-254, 1/5 Irish Town, Gibraltar



************************************************** *********

--Original Message--
From: xxxxxxxxxxx@yahoo.com
Date: 2005-10-29 16:53
To: Info@PlanetLuck.com
Subject: question about signup bonus[#3929513]

Dear Sirs

I wish to open a new account at planetluck casino

I wish to use coupon 100. I understand roulette doesnt count thru the
wagering but may I play roulette and then play blackjacj since roulette
is my favorite game.

I mean may I play the restricted games NOT for the wagering and then
wager the whole amount required in allowed games

Regards


I used the Pitch a bitch about 8 weeks ago but still I have not received my money from them.

SHAME ON THEM !!!!

I recommend this casino NO and they should be under the Super Evil I think at this website

[amandajm]

Seems to me you asked the right questions and stuck by all the rules except 1 - the house always wins.

[caruso]

They have NO CASE - you did ask exactly the right question.

iGlobalMedia are AIM listed - or at least Party Poker is. If Bryan cannot help, threaten to take them to court in the UK - that should open their wallets sharp enough.

Nice roulette hit, BTW.

Keep on this and try not to vanish into the sunset, as many players seem to do after they post a complaint.

[silkprint]

That is a nice hit ! Worthless though if they refuse to pay up . Caruso is right . Some people walk away after they post a legitiment complaint .You have the emails to back you up . Take his advice.

[elscrabinda]

Please please please don't let them get away with this. You'd have a case without the email but with it then surely its absolutely cut and shut. I always tell people this but it really is more satisfying and effective to communicate by phone after the initial complaint. You've got your email as evidence but you really need to have a good chat with a manager if you haven't already.

On the facts as presented this is 100% out of order

[dubi123]

I spoke to the casino about 5 times, they seems to ignore me ,


When I call them they tell me at the end of the conversation to wait for an email which is never being sent.

I will sent them another threatening email although I am not sure partypoker and this group of aceclub planetluck and starluck are the same ? are they 100% the same ?

I still think that the industry can force them pay, I just need someone who promote them and read this story, maybe an affiliate, a webmaster.

They told me this decision has gone through the high management there and that is their final decision.

I will send them an email anyway.

[umberto]

If you are legal then you have one more evidence of their illegal action they took.

[Slotmachine]

Kind of sounds like they've flagged you for bonus "abuse". Let me guess, deposited 100, got 100 bonus, made one 200 straight up bet on roulette, bang won 7200, then proceeded to meet the WR on a the low-variance game of blackjack?

The casino obviously noticed this as it's a classic bonus tactic, and refused to pay. However, they screwed up because they sent you that e-mail specifically allowing you to play roulette, and furthermore they did not claim "bonus abuse" but stupidly claimed roulette all of a sudden was a prohibited game.

IMO, you played by the rules, and they should absolutely shut up and pay up, provided you didn't actually violate any T&C's. But I doubt they'll pay..

If the casino can't deal with their own T&C's, they'll need to change them.

EDIT: Good one, Umberto...that should hurt a bit..

Cheers,
SM

[dubi123]

Yep, that what I did, bet it all reached 7200 and then play blackjack

I came to win, they should pay. This is very easy when it comes to a skilled player, the casino give the players take.

They should pay.

[oblomov]

Awesome post Umberto!