Planetluck stole $8200 from me

[dubi123]

This issue is about to be resolved.

They return the money to the casino account I will let you know once they paid

Dear xxxx,

We have not attempted to steal any amounts from you.

However, to take account of your comments we have amended our terms and
conditions to make it absolutely clear that any bonus amount and the
initial deposit can not be used on certain games until the wagering
restrictions are met (this was always our intention). We accept that the
previous terms may not have been totally clear on this point (hence the
reason for the confusion).

We have credited your account with the relevant funds (available for
cashout) as a gesture of good-will and in light of the possibility of
confusion.

Thank you for your continued custom.

Rachel

Casino Manager
Planetluck.co

[oblomov]

Originally Posted by mitch

If casinos detect such activity do people think they should still pay?

Do people on the forum approve of such behaviour, given the impact it has on casinos changing T&Cs and the general restrictions it places on the average player?


If players do approve perhaps Bryan can arrange to set up a 'Meisters' player group and we can all coin it in. (joke Bryan!)

Mitch

If the casino is not suffering from a significant chargeback problem,then they must be sitting on a mountain of busted straight up bets. By reneging on the winning bets, they seem to be running a straightforward racket.

So Id say it all comes down to whether chargebacks really are a legimitate issue, as an earlier poster suggested.

I know what my suspicions are , but Im just a player. We need some industry experts to enlighten us.



good news dubi....just seen your post.

[umberto]

We have credited your account with the relevant funds (available for
cashout) as a gesture of good-will and in light of the possibility of
confusion.

Did they want to thank them too??? For god's sake.....

However, to take account of your comments we have amended our terms and
conditions to make it absolutely clear that any bonus amount and the
initial deposit can not be used on certain games until the wagering
restrictions are met (this was always our intention). We accept that the
previous terms may not have been totally clear on this point (hence the
reason for the confusion).

[sdaddy]

I'm happy to see that this casino did the right thing and returned the player's winnings, but the management's response was unfortunate. In light of all the evidence brought forth against them, a little more humility and a little less spin defending their actions would have been in order.

[jetset]

Originally Posted by dubi123

This issue is about to be resolved.

They return the money to the casino account I will let you know once they paid

Dear xxxx,

We have not attempted to steal any amounts from you.

However, to take account of your comments we have amended our terms and
conditions to make it absolutely clear that any bonus amount and the
initial deposit can not be used on certain games until the wagering
restrictions are met (this was always our intention). We accept that the
previous terms may not have been totally clear on this point (hence the
reason for the confusion).

We have credited your account with the relevant funds (available for
cashout) as a gesture of good-will and in light of the possibility of
confusion.

Thank you for your continued custom.

Rachel

Casino Manager
Planetluck.co

This is great news, and I am pleased for you Dubi - congratulations on your determination in hanging in on this dispute.

[elscrabinda]

Well done dubi. Does nothing for my trust in Planetluck but renews my faith in the power of persistence. I hope all the people being screwed over at the moment by Playtech casinos will take heart at this

[mitch]

Dubi

Well your perseverence and probably the use of this forum has paid off. (well played!)

You did answer my question my question about cashbacks but not the question about whether you are part of a group formed to take maximum advantage of casinos bonus structures.

Perhaps you would like to enlighten us.

Mitch

[Jay]

Just found this thread.. Wow, what a bunch of lying scumbags. At least it sounds like they're going to pay you, even though they continue to lie about it.

[dubi123]

Yes, they have not paid yet and I am waiting for their payment but I think now they will pay.

I am not part of any group, I am playing for my own, for mitch questions

[dubi123]

Unfortunately they do not pay me

they did return the 8200 to my casino account but it was a trick

Now every week after I cashed in they send an email that additional checks are on my play and the next payment will be in a later date
What should I do ? Do not play there they are lying