Planetluck stole $8200 from me

[umberto]

In many cases, things are easier than they appear. Kevin Mitnick, in Art of Deception, called it "Social Engineering". We now have the facts and the proof. The major question is : will they pay this palyer?

If they don't, they are rogue for me.

[suzecat]

Dubi123: Nice win!

Has Planetluck ever mentioned anything about you being from Israel? Israeli players seem to be on the chopping block (so to speak) with casinos. From their promotions page (for a 100% deposit bonus):

The Casino reserves the right to exclude individual players from promotions or hold cashouts if we suspect abuse or fraudulent or suspicious play.

The wagering restriction for this bonus is 12 times (Demark, China, Poland and Israeli players 36 times) the initial deposit and the bonus amount.

I suspect they are scratching their heads and trying to find some way to decline your cashout based on your being from Israel. If they cannot find anything dodgy with your play, they have the "all management decisions are final and binding" to fall back on.

Irrespective of your home country, I would escalate this to the next level and not be content with accepting their decision to withhold your win.

[caruso]

Originally Posted by suzecat

The Casino reserves the right to exclude individual players from promotions or hold cashouts if we suspect abuse or fraudulent or suspicious play.

All this is is a reservation of rights to do anything they choose: pay you, rob you, whatever. "Suspicious play", get out of there; taking the piss or what.

Also, this is nothing about being from Israel. The casino plainly stated the reason was roulette; the player was plainly told he was OK to play roulette.

Planetluck have no way out on this one.

[Pinababy69]

Do they have a rep here at CM?

I didn't see a rep for Planetluck, but I did see one for Starluck. Here's the link:

http://www.casinomeister.com/forums/...uckcasino.html

[jetset]

Originally Posted by dubi123

I spoke to the casino about 5 times, they seems to ignore me ,


When I call them they tell me at the end of the conversation to wait for an email which is never being sent.

I will sent them another threatening email although I am not sure partypoker and this group of aceclub planetluck and starluck are the same ? are they 100% the same ?
I still think that the industry can force them pay, I just need someone who promote them and read this story, maybe an affiliate, a webmaster.

They told me this decision has gone through the high management there and that is their final decision.

I will send them an email anyway.

Yes, they are all part of one group, along with Party Poker. The group is one of the major commercial entities listed on the London stock exchange and it is called Party Gaming.

These guys are very publicity conscious, especially now they are pushing the "one stop gambling shop" mega-site concept.

I would try at group level as well - try this guy who is their principal media spokesman:

Director Communications
John Shepherd
+44 (0)207 337 0100
ir@partygaming.com

[dubi123]

Thank you Jetset, i emailed John Shepherd

I emailed him and I hope he will be helpful

I will update you if he reply.

I made the required wagering for Israel which is more than other countries.

I am checking also with lawer about taking them to court in England.

[the hunt]

did you ever get a reply or get it sorted?

[paul02085]

keep us updated. Would be big if Party is truly robbing players.

[dubi123]

I got this response today from Planetluck. How stupid do they think I am ???

i replied that I am going to organize my case with my lawer and take them to court and I urged them to pay now before it is too late.

Also I will try to find other players from forum that was not paid in the past and try to organize a collective case.

I have the money to spend on this issue and I have the time, these guys are going to eat a lot of shit from me if they will not pay .


Date: Mon, 30 Jan 2006 15:33:26 -0500 (EST)
From: manager@planetluck.com Add to Address Book Add Mobile Alert
To: xxxxxxxxxxxx@yahoo.com
Subject: PlanetLuck [#4520137]

Dear xxxxx,

Thank you for contacting PlanetLuck Casino Online Customer Care.

This E-mail is with regard to mails that you have written about
wagering requirements in Blackjack. We apologize for the inconvenience that
was caused and have added a $200 compensatory bonus to your account with
no wagering requirements.

Sincerely,

Damian Martin
PlanetLuck Customer Care
US and Canada: 011-800-PRTY-CSNO / 1-866-232-6004 [Toll Free]
Select European countries: 00-800-PRTY-CSNO [Toll Free]
International: +1-866-232-6004 / +44-207-537-8301 / +350-43001

[phynqster]

Dubi,
Great win, and good thing you kept all of the corespondence. I have one question though. Did you use a credit card for deposit or did you use an e-wallet? I know when I ran a casino, I banned players from Israel because we would have a number of players come in and deposit by credit card and all made large wagers on roulette. The ones who lost, charged back, the ones who won demanded imeadeate payment. Thats why I asked about the credit card deposit.