casino rewards - trying to make me wager new signup bonus terms

[Catwoman]

Before I bother Bryan with pitching a bitch does anyone have any contacts at casino rewards? I can't see anyone listed under the casino operators.

They're trying to stiff me by making do the wagering requirements for the existing signup bonus even though I signed up years ago and completed the wagering requirements as they were then.

This was the unbelievable response from CS pointed out to them:

"Although the wagering requirements may have been different upon initial sign up, this does not mean that your wagering will remain at that level for the lifetime of the account"

[mattysgirl]

I do not think Casino Rewards has a rep here. Is this your first deposit at there casino? if so you probally have to go by the current WR. If you made your first deposit there a year ago then you should have received your sign up bonus then.
Did you receive a E-wallet bonus?

[GOCC]

Be happy you had a response.

I sent them an email on Thursday and still waiting for there reply

[Catwoman]

I do not think Casino Rewards has a rep here. Is this your first deposit at there casino? if so you probally have to go by the current WR. If you made your first deposit there a year ago then you should have received your sign up bonus then.
Did you receive a E-wallet bonus?

No, I signed up, deposited, received the signup bonus and cashed out years ago (early 2004 I think).

I've just been contacted by Simon (Support Manager) after sending them about ten emails regarding this so hopefully he can sort it.

[elscrabinda]

Trying to contact these guys by email is likely to drive you mad. Phone them up instead

[clawback]

Sorry you've been snared by the casino rewards favourite game, retroactive bonus wagering.

They are notorious for this practise across the internet.

They also like to send you tasty little offers too good to refuse then spring the old retroactive wagering trick on you.

These guys ought to come clean ,we dont give bonuses as we hate giving free cash away.

Best thing you can do is post here and everywhere warning any prospective punters casino rewards are not to be trusted.

[Catwoman]

Well my problems with these just go from worse to worse. After having been promised by Simon@casinorewards.com (a manager apparently) that he was going to sort it out, they've just reversed my cashin again.

On top of this, I made a withdrawal from Blackjack Ballroom on the 19th of DECEMBER that they still haven't paid me. Simon also promised that it would be paid within three days, but guess what that's over three days ago.

Claimed loads of bull stories that an error stopped it from being sent but this is the second withdrawal in a row that they've not paid me for over a month with the same excuse.

Just where exactly can you complain about microgaming casinos that aren't ecogra approved? Can you complain to microgaming, do they care?

[AussieDave]

I'll mp you a contact that may help.

I'm not trying to protect anyone here, but I don't think it's the right thing to be posting email addresses to the masses either.

[schankwart]

Catwoman, did you get any response from the email-address Trezz provided you with?
-I didn't.

[Catwoman]

I didn't actually contact them, Simon re-contacted me and sorted some of it out (he sorted out my payments), however he still claims they are in the right to change terms and conditions on me.

He quotes this term:

“The Player becomes party to and agrees to abide by all of the rules, terms and conditions specified by the casino, including any revisions that may take place periodically.”

Does anyone agree the casino is allowed to do this?