Casino Grand Bay can kiss my @#$

[paul1]

I don't get it. Is this group banning people from taking advantage of their promotions? It's a slots-only and 20X wagering. How can ANYONE abuse that?

Under those terms, no one can ever hope to have some kind of advantage over them. What are they afraid of?

Am I missing the point?

I apologize for posting this. I had forgot that there was already a thread about their new "bonus account" and Terms.

So now I just looked at their Terms at Bella Vegas's website because I just got a promo in email. OMG! Those Terms are CONFUSING! I read them for about five minutes, and my head started hurting. Thanks for the offer, but no thanks. Geez!

[tal23]

I've been in touch with the casino group and they said that due to the rotation of support and management staff for the holidays, there has been some miscommunication. I've been assured that any promotional offer that was extended to a player will definitely be honored.

That would be nice. After getting email offers at two casinos in the group last week I deposited, played my deposit to extinction, then was told after the fact my bonus ratio was too high. I am still getting email offers.
Why do I get the feeling to actually get these bonuses they offered would
take a lot of work on my part? I did save one of the promo emails, so I will forward it to them. I deleted the other as it had been over a week and
till now they had shown no signs of budging. I will post if they ever
credit either one, just checked and both accounts are still empty.

[jetset]

Grand Prive's explanation just beggars the imagination and makes one wonder how operations like this manage to survive amid such apparently rampant inefficiency (that's assuming you take their explanation at face value!)

Words now need to be backed with deeds. The honourable solution here is to email every player involved in this debacle (that's likely to be a major task in itself but they will have the records to do it if they are even half-way professional) and apologise, at the same time initiating the necessary account adjustment to make this right.

Merely attempting to assuage the outrage of forum posters won't cut it imo.

[SlickWilly]

I think they track your IP address and when you lose a certain amount they flick the switch and let you win some back.

Well, it does make one wonder how they control the winning, now doesn't it? I have experienced similar results at casinos I have played at, small streaks with long streaks of rediculous losing.

My feeling is, that if the odds are in the houses favor, then these online casinos should leave it at that. Do they track IP addresses or tag account usernames for wins and losses? I don't know and am not sure if anyone really does.

But what keeps them from doing so, who is the watchdog on that particular aspect of online gaming, and how could you ever really know for sure?

It's an interesting thought, definately one to ponder.

[AussieDave]

But what keeps them from doing so, who is the watchdog on that particular aspect of online gaming, and how could you ever really know for sure?

It's an interesting thought, definately one to ponder.

Well eCogra has a disclaimer on site which reads
"Accredited sites are subject to regular monitoring of their operation. Whilst eCOGRA makes its best endeavors, no representation or warranty can be given that the operation of any games at any given site is at all times in accordance with the eCOGRA requirements. Therefore eCOGRA cannot assume responsibility for consequences resulting from the use of any Internet gaming site bearing the eCOGRA Seal of Approval. eCOGRA is not liable to any person or group of persons, firm, company or entity for losses of any description that a user of an accredited site may suffer."
http://www.ecogra.com/About/Casinos.asp


Don't get me wrong I think eCogra is doing a good job. Yet in my opinion until a governing body holds the capcity to monitor games servers 24/7 thus defussing any doubt to the validity of RNG's, the fixing of win/losses will always be brought into contention.

[largeeyes]

From what I can tell, proper way to do this is file a dispute with eCogra, not PAB, right?

[Casinomeister]

From what I can tell, proper way to do this is file a dispute with eCogra, not PAB, right?

Actually both. Since this casino group is accredited by eCOGRA, eCOGRA needs to have whatever information it is at hand to take action (if warranted). They also keep these on file for future reference.

PAB is a good thing since I keep tabs these sorts of issues as well. It also helps me gauge the severity of a problem. Sometimes these things are blown way out of proportion.

For instance just recently, there was a dispute between Futurebet and an ex-licensee. Affiliates weren't being paid and this hit the fora. I was emailed by a couple of prominent webmasters who were giving me the heads up on this, and asked if I could assist. Not a problem. I contacted Futurebet's CEO - he said he would personally take care of the situation - I then made the announcement for anyone with an issue with revolutionarypoker to PAB. This was also announced at CAP and a few poker forums. So far four complaints have come in.

The grand FL spam thread generated three complaints - eCOGRA received about the same amount, and my guess is that they were from the same people. If not, that's six total.

So this is why it's important to PAB - it's like keeping a finger on the pulse of whatever is ailing us.

[amandajm]

Refusing to pay after the fact for a player would be via a chargeback.

This would render the player banned for life and name put on a chargeback database.

[caruso]

Hahaha, Grand Bay just sent me an email for a $500 bonus.

Yeah, like I'm going to deposit for that and put through a grand's worth of slot wagering, having had my last two bonuses denied.

What am I thinking?

Oh yes - it also contains my name and account number too. Fancy that, me thinking I'm entitled to a bonus on the flimsy basis of receiving a personalised email with my account details included. Whatever next?

[chalupa]

Me too... I received a personalized $500 bonus e-mail from Grand Bay today. I've also received several other e-mails from their sister sites since being "banned", all personalized as normal.

I'm not sure what other business could repeatedly blunder as much as online casinos seem to do and stay in business... maybe the US Federal Gov't if you count that as a business.

It must be a testament to how lucrative online gambling is for these places that they can run them so amazingly poorly and still make money.