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I don't want to split hairs here, because you continue to make some good points in your posts, Vinyl and that is respected - but if you wanted to contact eCOGRA "generally" I would imagine the first place on the site you would look is "contact us" As I said previously, I have yet to hear of anyone communicating with eCOGRA's CEO or the FGA who has gone unanswered.
In my personal experience, Beveridge is always prepared to consider suggestions that are courteously and professionally made. He may not always agree with you, but he will always take the time out of what must be a busy schedule to consider it.
As Bryan says, eCOGRA is a dynamic entity growing with the industry and the different developing technologies that drive it. There will always be room for improvement, which makes Beveridge's receptive character useful, and constructive suggestions like Vinyl's valuable.
Unfortunately, but perhaps understandably there is in my perception a tendency for just about every sector of the online industry to expect eCOGRA to be drawn into every contentious issue, even at one or more removes. An illustration is perhaps the organisation's current refusal to become embroiled in the often fractious and difficult to control affiliate side of the business.
This has probably not endeared eCOGRA to some webmasters hoping to use its clout with some of the top operations on the Internet to achieve their own priority objectives, but I think eCOGRA's primary focus on trying to get the casinos themselves to new levels of practice with PLAYERS as the major priority is the right way to go at this point.
Others certainly differ with my view on that, and I suspect will continue to do so. That's their prerogative.
On to the rest of your post:
The fact that you report that changes appear to have recently been made suggests to me that remedial measures may already be taking place, and there is no doubt in my mind that this is as a consequence of the player activism here, aided in no small part by some of the more energetic webmasters and eCOGRA's intervention. I take that as a positive development.
My own opinion regarding the root cause of this disgraceful Grand Prive episode is that not enough effort went into the CRM training for junior managers, hence the extraordinary arrogance and incompetence we witnessed before matters were taken in hand. The lack of player-sensitivity was astonishing.
That was probably what exacerbated the initial screw-up, which it seems to me to have revolved around bad internal communications between marketing and risk/fraud control, and ill-considered promo scheduling.
But that's speculation on my part, gleaned from watching this mess unfold over the past few weeks.
I'm pretty sure it has been something of a wake-up call for Grand Prive's owner and senior management...and I would hazard a guess that they realise they have a lot of repair work to do and will be under the player microscope for some time going forward.
That's as it should be in my opinion.
Originally Posted by Casinomeister
I gotta change that to "CASINOMEISTER" and stick that in the PAB section.
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