Golden Tiger / ITS Ltd payout stopped

[vinylweatherman]

I think the problem is time. It's Christmas, and getting a passport will not be quick even using the express service. It may be possible to get the photo drivers licence quicker if you are able to travel to Swansea in person and take all the documents. One way of avoiding the issue of DVLA screwing up is to take prior copies of everything, including your old paper licence. DVLA keep it for 3 months. The problem has been that people trusted DVLA to get it right so did not check the photocard too closely. When they found out it was too late as DVLA had destroyed the paper licence. It worked both ways though, some drivers were given categories they have no skill for, and DVLA have no records to recind these (one driver got "Tank" added, and a few became HGV or Bus drivers overnight!) - so much for their safety excuse for requiring a retest!
I believe that some local authorities will issue a photo ID card for some services. I have heard of a "Citizens card", as it is issued by the council, a government office, Golden Tiger should not complain. You might just get this in time for Christmas to pay off those cards.
I found their support unhelpful to the point of being rude. They would not put me through to anyone to deal with my issue, which is why I referred them to Kahwanake. In my case it was £50 at issue in my locked rewards account, and was more a matter of principle. They still spam me with new player bonuses, yet this was the cause of the problems!
Given the amount of action you have given them, losing you as a customer should matter (unless you always win), and I expect higher management will eventually ask why you no longer play, and then you can tell them!

[Bal]

I think the problem is time. It's Christmas, and getting a passport will not be quick even using the express service. It may be possible to get the photo drivers licence quicker if you are able to travel to Swansea in person and take all the documents. One way of avoiding the issue of DVLA screwing up is to take prior copies of everything, including your old paper licence. DVLA keep it for 3 months. The problem has been that people trusted DVLA to get it right so did not check the photocard too closely. When they found out it was too late as DVLA had destroyed the paper licence. It worked both ways though, some drivers were given categories they have no skill for, and DVLA have no records to recind these (one driver got "Tank" added, and a few became HGV or Bus drivers overnight!) - so much for their safety excuse for requiring a retest!
I believe that some local authorities will issue a photo ID card for some services. I have heard of a "Citizens card", as it is issued by the council, a government office, Golden Tiger should not complain. You might just get this in time for Christmas to pay off those cards.
I found their support unhelpful to the point of being rude. They would not put me through to anyone to deal with my issue, which is why I referred them to Kahwanake. In my case it was £50 at issue in my locked rewards account, and was more a matter of principle. They still spam me with new player bonuses, yet this was the cause of the problems!
Given the amount of action you have given them, losing you as a customer should matter (unless you always win), and I expect higher management will eventually ask why you no longer play, and then you can tell them!

Thanks mate

What can I say but exactly my problem was highlighted in your quoted post.

I know the card you mean and that's why I won't need the Passport and waste £90 is it over now. Also my local Post Office would have got me a Photo Driving Licences within 7 days but due to not having a passport I couldn't go this route. I have made contact with the people who run the card you mention and I am just waiting a confirmation that it is rubber stamped and approved by the Uk Government. Once they confirm this I will need to pay £30 to get this within a week but due to being signed off work over the past 5 weeks, I couldn't get out last week and find a Solicitor, Teacher etc etc as a referee as you need one to certify it's really me.

Oh yeah, there live support, yes I hear you, they terminated my live sessions, won't send me copies of them. Also say things like , what ever and repeatedly told me different things to the next live support person I spoke to. Then I haven't listened to them. Why not send me the logs if I was really in the wrong and not listened to them?

Also getting me to sign a long winded legal doc when all it had to say was, I would not take any actions against them and all matters were resolved, and upon this, they would release my payout to me.

I'll see when I am back at work in the next week if I can hurry the other card.

Thanks again

[Bal]

Just an update and I may have something new to report soon.

Not saying to much now as things could go wrong.

Thanks

[Bal]

Update

I received a cheque from Casino Rewards and have banked it.

When it clears, all will be resolved.

Oh yeah, this will make you laugh, I was told that they will open my account but I can not deposit via a card.

Guess I can't play again as I don't use any other method.



Thanks

[Bal]

Cheque was good and cleared but due to so much delay, my winnings went towards all my recent bad luck and time to call it a day.

Now it's time to start closing my accounts and have one or two sites to play at.

Thanks for all your input

[paul02085]

Glad you got paid. Hope you will continue to post here.