River Belle bullshit

[thelawnet]

I have just gone to make a cashout at River Belle and in order to get my withdrawal I have to click a checkbox with the following notice

DISCLAIMER: As part of a promotional offer, we may elect to pay your winnings to a PaySpark ATM card. The card will take 3-5 days to arrive at the address you have specified above. Once you have activated your card online, you will be able to withdraw you winnings via any ATM. Future winnings can be paid to your PaySpark ATM card within 2 hours! No more waiting for checks to arrive and clear! The personal details I have provided are correct and I accept that incorrect details entered may result in my check being delayed or lost. A cancellation charge of £25 will be levied if my check is lost due to incorrect details being provided.

I refuse.

I do not want a Payspark ATM card.

I have no interest in a Payspark ATM card. Belle Rock can stick their useless Payspark ATM card up their behinds. I have a perfectly ATM card already from my bank, which is reputable and capitalised to the tune of billions of pounds. I do not know who or what Payspark is and I have no interest in finding out. I do not expect to be told that I might have to cashout to some crappy Payspark ATM card.

I want a cheque. I can take a cheque to my bank, hand it to the cashier, and the money will be in my account.

End of story.

And to make matters worse, I have gone to their site at www.riverbelle.com, clicked on the link for support and found that they have ditched their live help (probably because you could wait for hours and not get answered).

Fine, so I call their free phone number. Please enter your account number ---- cuts out.

Ring back.

'Welcome to Belle Rock. Please enter your account number followed by the hash key.'

Ok, enter account number.

'The other caller has cleared'

WTF?

They can't run their phone line properly.

This is not good enough.

Other people are unhappy about these worthless crappy Payspark cards as well:

http://www.rpoints.com/bb/viewtopic.php?t=1013125

'I've just been advised by Belle Rock that as a limited time offer they have opened a payspark account for me and paid my winnings into the account rather than send me a cheque. Supposedly this allows me to receive the money faster, and I can then withdraw from ATM's - BUT they charge £2.25 per withdrawal, so it would seem to be an expensive privilege compared to receiving cheques, which in my experience have always been fairly quick.
Has anyone else used Payspark? Does it give extra bonuses for its use in casinos? In fact is there any advantage at all? Or would I be better to fire into Belle Rock and request a cheque as they were originally supposed to provide? '

...

'payspark charge you if your account is 'inactive' I think after three months? so don't leave money in there!'


...

'I guarantee they are making money out of this.

Payspark rang me tonight ! They have my name, address, email, phone number ! They may have more i guess they have everything they normally require to open an account so thats probably DOB too'


Sort it out Belle Rock. The glossy magazine I received this morning was very nice, but lose the bullshit 'payspark' card that I didn't ask for. If you want, feel free to send me spam about it, but don't force me to tick a checkbox in order to receive this piece of shit.

[caruso]

I have just gone to make a cashout at River Belle and in order to get my withdrawal I have to click a checkbox with the following notice

They could reasonably ask this BEFORE you accept the promo. After, they cannot. They are holding your money hostage. Hopefully, the Bellerock rep will stop by and explain this extraordinary turn of events.

I hope other MG casinos don't start pulling this.

[thelawnet]

They could reasonably ask this BEFORE you accept the promo. After, they cannot.

i didn't accept any promo

[scrollock]

I want a cheque. I can take a cheque to my bank, hand it to the cashier, and the money will be in my account.

if they are desperate for us to be recieving our winnings from an atm, why cant they pay them back to my bank account which they have done in the past or pay it back to the bank card i have used, which they have also done in the past.

i think this is very bad form from bellerock, theres lots of issues here.

but the major one for me, not only them using my personal details to open up an account on my behalf, but that my personal documents will have to be handed over to satisfy any anti-laundering laws or rules payspark has to abide by.

if that is the case, then i thinks theres a good chance that there is legal impications for BR doing this.

[Pinababy69]

Personally, I use nothing but Payspark for online gaming, for me it is convenient. But it may not be that way for everyone, and for the casino to insist you take your winnings this way, and especially to provide Payspark with all of your personal info, is totally unacceptable.

[elscrabinda]

I put my foot down and insisted on a cheque withdrawal. Eventually they seemed to agree to it but i'll keep an eye out for the card. Must be some hefty commision they're on!

[gmblpdam]

I just cashed out a nice chunk from River Belle, and they credited my Neteller within like 2-3 days I have nothing but good experiences with them.

[jetset]

Must be some hefty commision they're on!

That was my thought, too - why go to these lengths (and risk pissing off your clientele with an unwanted and almost enforced T&C) to promote a payment system that has been around for quite some time but does not seem to have really caught on. Is Carmen Media perhaps part of the ownership?

Either way this is unacceptable practice in my opinion - and the fact that Payspark has apparently been provided with the personal details of players without their permission or knowledge is very, very worrying in a privacy sense.

[satori]

I am not sure about the relationship between Belle Rock and Payspark but a couple years ago (when I became an affiliate for the Belle Rock group) they automatically signed me up for a Payspark card and sent it to me. I never made any affiliate income (am a very, very small affiliate). At the time I was told that Payspark was somehow related to Microgaming.. which is why you can't use it to deposit at non-Micro casinos. I have had both good and bad experiences using Payspark... some cashouts have taken more than a week to post, while others occur within 1 day.

[Casinomeister]

DISCLAIMER: As part of a promotional offer...

I'm guessing this is Bellerock's and not thelawnet's, correct? You stated you didn't use a promo when you played. So there shouldn't be any buried terms somewhere.

The folks at Bellerock have been notified about this thread, and I'm sure they'll be sorting this out soon. Payspark should be an option available to players, not force-fed to them.