River Belle bullshit

[twiddles]

I'm glad Belle Rock backed down, but I want to emphasize:

This is a completely unacceptable violation of a player's privacy.

It boggles my mind that they think they have any right (never mind thinking that it's a favor) to sign up anybody with a financial transaction service of any sort without that person's express permission.

This is a shocking attitude to take. You deposit money at an online casino, boom, they'll sign you up for credit cards and foreign baniking accounts, no regard for your privacy, for the tax and legal implications you may incur in your home jurisdiction, the money-laundering reporting, etc. etc. etc. US citizens are obliged to report all foreign bank accounts to the IRS: this can trigger an audit: they can be fined for *failing* to report such an account.

How comfortable should any US player feel if online casinos all over the world happily create such accounts as a *favor*?

The fact that the casino responded is very admirable, we should all be hopefull that other casino's address players concerns. I understand your stance on security and agree with you, the issue has now been resolved. Well done Belle Rock.

[tombomb]

Wow, even though I've not had this problem, I am impressed that you are taking this so seriously to make this kind of decision. I've always like BelleRock casinos and this makes me like them even more. Kudo's to Bellerock for truly listening.

now thats funny! do a search of my posts and read about my experieces with bellerock.It will give you a good picture of their customer service.By the way I am no longer a customer of theirs.

[twiddles]

now thats funny! do a search of my posts and read about my experieces with bellerock.It will give you a good picture of their customer service.By the way I am no longer a customer of theirs.

Situations can change, I am sure that the bad experiences you had were not encouraging. But like I said situations can change, maybe they took your posts and used the information constructively?

[sripal32]

Hi All,

At this point we will communicate more clearly with the players and those that do not wish to participate can easily opt-out without delaying their withdrawal.

Thanks again for the feedback and I hope this did not inconvenience anybody.

Instead of opt-out, wouldn't it be better if you have a Opt-In policy?

Players who want to cashout through payspark would opt in and it would leave the rest of us to play the way we do without additional effort.

[scrollock]

Hi All,

The use of the Payspark card is something we have been testing and encouraging to make the receipt of funds withdrawn from the casino simpler for our players. It is something that has been around for a while and has a proven track record, and no we don't own it Jetset.
That said however the manner in which we have gone about doing this has been clumsy and will be addressed. Should you not wish to receive or make use of a Payspark card you can opt out of receiving the card. Further to this the we are not providing Payspark with any more information than would be required for the issuing of a check during the promotion period, and I can assure you, you will not be receiving mail or other communication from Payspark.

I apologize for any confusion this may have caused, and emphasize that better service for our players is the driving force behind testing this product, and that a Payspark card will not be forced on you. If you have any further concerns or queries feel free to contact support, or PM me. Please note I may only get a chance to respond to your PMs on Monday.

Have a great weekend.

Best regards,

Belle Rock

nice one bellerock, as always you listen to the public and do the right thing

[tombomb]

nice one bellerock, as always you listen to the public and do the right thing

ROFLMFAO