Threats from BetRoyal

[rudepete]

A long time ago, during My Casino Opinions day, a lot of players were screwed by Prism casino and let it be known in that forum. Some of them received very threatening phone calls and were naturally worried.
So don't take this lightly, these guys have the money and the means and the crazy people that will work for little money to carry out their threats.
Good Luck.

[gmblpdam]

I actually recieved my withdrawal in 9 business days, glad to see i got paid.

[bb1webs]

IMHO it is correct to be cautious about the kind of people to whom you are dealing with that lurk behind the curtains of any online casino because yes, it is cost-efficient to pay a thug to silent a problem which otherwise isn't going to go away easily ... when you take into consideration the kind of money that these casinos see coming in (and then on top of that have very little money going out due to cash-in stall or avoid tactics)

... and the kind of damage an adamant campaign to bring such an unscrupulous casino's tactics to light can do in terms of warding off potential and even current players which as mentioned represent an almost one-sided flow of currency ... could easily and quickly prove very expensive to the offending casino.

And when you consider that: it doesn't take very long before losing even a few decent-sized players would represent far more money lost than it would take to hire a thug ...

... and since it is true there exists the kind of scum whose values are such that greed and money is placed above respect for life ... it is prudent that everyone understand this before they potentially put themselves in a position they may later deeply regret.

...........

that said; what amazes me is the incredible lack of intelligence and business savvy their whole approach to your situation has shown.

I mean, can you be any more small-time than to be stupid enough to give someone a hassle about cashing-out money they never gambled in the first place? especially a lousy $200. Geez even the bad casinos spend that on advertising in the same manner you or i would spend the cost of a cup of coffee ... on a cup of coffee.

and I think we can all agree it has already cost them a ton more than $200 in terms of bad publicity just in this thread.

As an affiliate (please note this is speaking generally as I am not now or ever been affiliated with bet royal or sister sites) - this is the sort of thing that makes me freakin' crap my pants! It costs me more than that to send a real depositing player to the casino and here this stupid #!*%$@! is basically catching them as I sent them thru the gate and turning them around running them off ... and for what? nothing!

Show some damn brains (if you can't muster integrity) and give the customer back what is his/hers in the first place and maybe ... just maybe they will decide to go ahead and gamble it since you had just proven you were worthy of their business.

And here's a surprise! they might just decide to keep on playing at your establishment for a lot more than the tune of $200.

Now what makes it even more amazingly STUPID is that since they are obviously an unsavory bunch anyhow ... why not do it right: and follow my advice above and then once you've looped them in to trusting you ... then later (and I remind you only if you won enough and were cashing out enough to merit it ..) then later they can still always screw you around then.

These guys can't even manage to be smart enough to be competent thieves.

I guess at least we have that going for us ....

[jetset]

QUOTE: It costs me more than that to send a real depositing player to the casino and here this stupid #!*%$@! is basically catching them as I sent them thru the gate and turning them around running them off ... and for what? nothing! UNQUOTE


This is an ongoing phenomenon peculiar to the online gambling industry which I have often observed with astonishment. It's not cheap to bring in a new player in a professional marketing sense, yet these potential sources of future business are treated almost with contempt by way too many operational managers (read the complaints section every day here at Casinomeister for a flavour!)

Maybe operational managers should be compelled to serve time with the marketers in order to appreciate how much effort and expense goes into player acquisition.

Junior operational managers - and sometimes not even managers at all - are given authority to screw players over with disqualifications, lock accounts and generally negate all the work the marketers put in to try and generate new business and a good reputation.

It is astounding, and I sometimes shake my head in disbelief as yet another player who has made only one or two transactions at a casino is hammered for being a *bonus abuser* and denied further action.

In a business as competitive as this, you would assume that greater care would be taken to retain players and convert their playing requirements into regular visits to the casino and solid future business, but the opposite seems to be true in a surprising number of even established online operations.

The obsession with real or imagined *bonus abuse* is so pronounced that the baby is thrown out with the bathwater in far too many cases.

Weak and badly informed Support, bad communications, risky promo and payout practices, poor management supervision and the right hand not knowing what the left is doing all combine to turn away substantial business from both individual casinos and the industry at large in my opinion, and that's a pity.

It is something that should be a focus of regular review at a high level in every company.

Everyone accepts that casinos have to protect themselves from the thieves, rogues and vagabonds out there in cyberspace, but there must be a better way to achieve this than dumping so much good potential business.

[Casinomeister]

Originally Posted by jetset

...Weak and badly informed Support, bad communications, risky promo and payout practices, poor management supervision and the right hand not knowing what the left is doing all combine to turn away substantial business from both individual casinos and the industry at large in my opinion, and that's a pity...

And what blows my mind is that players keep on coming back for more.

"Thank you sir, may I have another!?" WHAP!

More and more players take risks at these clip-joint sites. I used to get a lot of complaints that would be footnoted "I wish I found Casinomeister before I played there." Now there are more that state, "I thought they were okay by now, so I took a chance."

A fool and his money are soon parted. Some players just click and go, they couldn't care less about due diligence because that bonus is soooo big - and they get sucked into some half-witted crap casino. It's like they are in some back-alley in central America - feeding off one another other. It's a cyber symbiosis of sorts.

Players need to smarten up, and that's what I've been trying to do for the past eight years - going on nine; smartening the players up. It's frustrating as hell sometimes because I sound like a broken record - some players will never learn; they are their own worst enemies.

So unfortunately, casinos such as this can weather the storm. Look at all of the substandard RTG or Playtech operations. They are still around going strong. They may take a massive hit here or there, but as long as they can focus on getting new players from somewhere else, they have no problems.

[gmblpdam]

Originally Posted by bb1webs

and I think we can all agree it has already cost them a ton more than $200 in terms of bad publicity just in this thread.

Glad to see the thread getting bumped, for any of those that didnt catch this before.

[Petunia]

Well,
Personally, when I worked with a online casino on CS, and I recieved mails like yours saying "Go [insert word here] yourself" I felt like the person writing was the biggest loser on the planet, but still, I also wanted to rip their heads off and shove it down their pie-holes. Not possible (if you know the human anatamy) and therefore, not possible to reply either.

When I left the CS to become a marketing assistant, I quickly did calculations, drew up a document, and showed the CS staff exactly what ONE customer is costing the casino. THat is excluding the affiliate's monies spend.
Then, I suggested that for every client 'lost' that amount will be deducted from wages.
The suggestion was never implemented, of course, but it worked like a charm. You heard very little complaints about them!

Petunia

[Let_It_Ride]

wow scary that this kind of thing goes on, but I was wondering has anyone experienced this in the UK and if so which online casino. I only play at casinos that I know of from the high street bookies or where I recognise a brand name, can't imagine Ladbrokes sending around the muscle

[Devo11]

The Owner of Bet Royal is Tim Johnson and one doesnt have to look too far to know he is one of the biggest low lifes in the industry. Check out the Prescription or any other Sports betting forum to see the outright theft and malicious statements this guy makes towards people. Its a wonder that he hasn't been incarcerated yet in a world where the owner of Bodog, a legitmate well run sports book gets arrested. The justice system is a mysterious thing.

[Devo11]

Heres just a taste:

http://forum.therx.com/showthread.ph...ighlight=Royal
http://forum.therx.com/showthread.ph...ighlight=Royal
http://forum.therx.com/showthread.ph...ighlight=Royal

Enjoy