Ruby

[antibes]

Two weeks ago I sent Ruby $50 and got $200 bonus.

I played Spring Breaks and got up to $750, then after $2500 wagering lost everything and stopped.

On my birthday on Wednesday they sent me an email saying they would give me a $10 bonus if I sent $20 and just had to wager $50, which I did on BJ.

I then withdrew $36.

They have just sent me an email saying I have to wager another $6000 - the outstanding WR from the $200 bonus - before I can withdraw the $36.

I wouldn't have sent the $20 if they had mentioned that, but I guess I should have thought about that.

Will just have to make this $36 last for another $6000!

[rudepete]

That sucks. How dare they give you a birthday bonus and put those kind of restrictions on it. I would say BYE BYE quickly to them. GOOD LUCK.....

[jon593]

did you completely bust the sign up bonus? your balance would have had to been at $0 for the wager requirements of the sign up bonus to be null and void

[antibes]

Yes Jon, my balance was at $0.

Their email said - This offer [$10 birthday], may not be used in conjunction with any of our other purchase bonus offers - which is why I thought I could cash out once I had wagered the $50 required.

I have sent an email but haven't received a reply yet.

[rudepete]

Sorry I was so mad they did that to you,I forgot to wish you a belated Happy Birthday. Hope other casinos took care of you right.

[antibes]

Tks Pete lol - and I did say bye bye to Ruby once I had lost the $250 2 weeks ago as I still have $6000 WR with them outstanding.

I must be registered with at least 50 other casino and poker sites, but the only other offer I got was from Interpoker [who I haven't played with for months as I do the monthly bonus at Intercasino] who gave me $10 for playing 1 raked hand, which I did and cashed out after a few more hands.

Trident poker sent me a Happy Birthday, but no bonus!

Out of interest, do others get more bonus offers on their birthday.

[antibes]

Just realised I should have put this in Casino complaints forum - sry.

[Mallorca]

Hi antibes,
I had the same problem once at Ruby Fortune casino,I would recommend you to contact Victoria Clarke,she is the casino manager.Her email adress is:
casinomanager@rubyfortunecasino.com
Good luck!

[rudepete]

That really surprises me that Trident didn't give you anything. I should have wrote down which ones gave me a birthday bonus, but that was back in July and when you get old your memory isn't that sharp. lol
But I do know that most casinos that I frequent the most do give me a bonus when that darn time of the year comes around again.
Actually and honestly, I don't mind birthdays, It is just a number.
Good Luck

[amatrine]

The wagering requirements at ruby are too high.30 times bonus and deposit.
I would never take one there anyway.

You know, I didnt get anything for my birthday this year either. Years ago you used to. Not even a happy birthday email this year.

Owell

Ama