Serious issues with Riverbelle and their *CS*

[rudepete]

Sharon and Jesse, I am curious how did you know to come here for answers?
You sure came to the right place and I am sure all the forum members welcome you as a new member and they all will help you immensely with online gaming problems,questions and approvals of accredited casinos. I think for me this place is the best and I trust the people here to give the best advice.
Again, welcome.

Bryan, I still haven't gotten my check. LOL------ONLY KIDDING FOLKS.

[SCole]

Well, im glad you asked. I (Jesse) was searching for complaints that people have made against riverbelle/bellerock and this was one of the sites that popped up and after reading a few posts, I noticed that a bellerock representive was onboard helping people. I figured at the very least, this would make people aware, and I honestly did not expect the response i have received so far. I expected this post to get pushed down the line, and never get answered! Boy was I wrong!

So far, I have received more help here in the 24 hours ive been here than i have in the almost a month at riverbelle.

If this all works out, I will be absolutly estatic(sp?), and my deepest thanks will go out to each member of this board, and notably, Casinomesiter and Bellerock.

Fingers are crossed, as myself and my fiancee, are being extremly optimistic at this point.

Jesse.

[rudepete]

When playing any gambling game optimism is key. Keep that attitude.

[tombomb]

Well, it is no longer about that.. It is about the fact that they have bold face lied (which is really the total oppisite from the way anyone should run a business) and expect me to take a *sorry* for that. NO, I will NOT accept that, maybe i would if it was just one person, but NOT 4!

I have even expressed this to them, to "Gayleen" the first time i spoke with her, thats when i recieved the email from her, stating for the trouble i have had, my withdrawal would be made to go through.

As far as getting to know how online casino's work, after this experiance, i live about an hour away from Atlantic City, Ill give them my business from now on.

Jesse

Bellerock has gone down the crapper in the last year or so.Ive had withdrawals reversed about seven times.bonuses not credited. My latest is the $75 match bonus from Gaming Club.I claimed it last weekend through their webpage.It said thank you for submitting your claim.It will take up to 72 hrs to process.No bonus by Fri. so I called and was told there was no record of my claim.Their going to check on it but the bonus staff doesnt work weekends.This happens time and time again with Bellerock.Their not worth the headache.Im sure they have a strategy to hold up bonuses,reverse withdrawals,keep you on hold so some people will just say forget it. Long waits on chat and the telephone.To me being on hold for 10 to 20 minutes is a long time.They should at least come back on every 2 min. and say we are working on it, we are all sitting around laughing about it,how long will this guy wait on hold before he hangs up?At least say something.Ive spent 25k plus with them over the years and they dont seem to care.If I had a dollar for every apology from them i'd be rich.You say you"re new to online gambling.Heres a tip,they reverse the money in hopes that youll just play it and lose.Try this,when you make a withdrawal dont spend another dime there or reverse any part of your withdrawal until you get the money.I've spent a lot of time on chat and the phone with Bellerock for things that used to happen automatically.i dont think I ever had to contact them at all up until a year ago.I'd suggest you use casinos other than Bellerock.

[SCole]

Well, today i received a check from riverbelle!!!

Finally, this is all coming to a close.. Now i just hope the check doesnt bounce!

Thanks CasinoMeister, Bellerock (the reps that have helped me), and this forum!

Best wishes to you all.

Jesse and Sharon Stickley

[tombomb]

Only took 30 days to get paid.Bet you cant wait to play there again.

[chuchu59]

Bryan, with so many complaints against bellerock casinos within the last year,especially on customer service,dont you think they should be removed from your accredited list? Anyone with me on this?