REFER SPOT GROUP - EXPOSED

[winbig]

If you understand DOS and batch files, there's a simple workaround. If I'm not mistaken, even with 98, you can add/edit/delete keys in the registry from DOS. What you could do, if this is the case, (I know XP has this functionality, 98 should too), just create 2 batch files. 1 for starting the casino, which would first add the key (export the needed keys to casinoname.reg...this can serve as a backup if something goes wrong too ) needed to run the casino, then actually run the casino from that batch file. The 2nd one would be to go in and delete the keys again once you quit out of the casino.

This would definately solve the problem without creating multiple accounts, or as in your case, being on 98. You could just create a shortcut on your desktop for these batch files, and would just need to run them as needed

As it was said earlier to just not store the password...well, that's not really good enough. Of course the password wouldn't be known, but they could still get your account number, and seeing as how they have the information you signed up with on file, they could still wreck havoc with your accounts at other casinos - including getting your password changed - without the current password.

[GrandMaster]

Unfortunately I have 98SE. I have heard many players with software trouble, and the advice from casino support is DISABLE any firewall and virus software.

Are you serious? These casinos should be rogued for endangering their customers' computers for financial gain. It is very ill-advised to connect any Windows computer to the internet without a firewall. If you did this, your main concern should not be whether one casino can read another casino's password, but whether your computer is still owned by you or by some hacker.

[spearmaster]

Grandfather is entirely right. Do *not* disable your firewall *or* your virus software, that would be a huge mistake.

However, I would take any computer recommendation from casino support with a large grain of salt. Most of them have little clue as to how the software works, let alone how a computer works. The only reason they tell you to disable stuff is because, sadly enough, this is a common reason for why people cannot connect to the casino servers.

Virus software should never block access to the casino server. The correct recommendation, if at all, for dealing with the firewall is to whitelist the casino server, if you happen to know its IP or domain name. If casino support cannot or will not provide this information to you, tell them that you will not disable your firewall for the sake of gaining access to the casino and that they should immediately contact their senior management for a more satisfactory resolution of this problem.

[GrandMaster]

In defence of casino tech support, it must be hard to diagnose problems remotely, especially when the user himself may not know much about computers, but advising the user to turn of the firewall and anti-virus programs is very irresponsible.

A firewall may require the user to open a port manually, this may be too much for the average user. An anti-virus program will slow down the installation, upgrade or starting of any program, but I have not noticed any difference in speed when a casino is running.

[winbig]

In defence of casino tech support, it must be hard to diagnose problems remotely, especially when the user himself may not know much about computers, but advising the user to turn of the firewall and anti-virus programs is very irresponsible.

A firewall may require the user to open a port manually, this may be too much for the average user. An anti-virus program will slow down the installation, upgrade or starting of any program, but I have not noticed any difference in speed when a casino is running.

Having worked tech support at an ISP for a few years, I can definately say that trying to troubleshoot a remote machine is very hard. I have to agree that if they don't know the answer, they shouldn't bother to try. What we did if the user was having a problem with a 3rd party program (such as a firewall), we would give them the pertinant information required for them to solve the problem via tech support of the product in question. This is exactly what the casinos should be doing - not taking a stab in the dark and putting the end-users computer at risk. Can you imagine the implications and suits that would be brought up against a major ISP such as AOL, Earthlink, etc if they advised users to turn off their firewall, and in turn their identity stolen because of a hacker? That situation isn't really any different than the casino telling them to disable their firewall. It's just more likely that an ISP would be held accountable more than an online casino would be.

There's no reason anyone should be without a firewall nowdays. ZoneAlarm is free for personal use, and it's so easy to setup. Whenever you run a program that needs to access the internet, it'll ask you if you want it to allow access, and once you grant that it will open all ports neccesary so that the program will run without any problems.

[spearmaster]

Being a tech myself, I will also echo those sentiments.

However, what I should point is that casino support are NOT techs - they have zero clue as to how a computer works, and have been hired as *customer* support as opposed to *technical* support.

[spearmaster]

Speak of the devil... LOL... mind you this is not a Referspot (Grand Prive) casino.

Thank you for choosing xyz casino!

Please ensure that all Firewall and Spyware software is disabled at the time of accessing xyz casino.

I have listed a link below which will allow you to download the complete version of the casino which is more reliable and secure. Please uninstall the current software you have loaded on your system, then restart your computer and select the link below in order to download the complete version of xyz casino.

What's so silly about this is that I operate every other casino just fine - the error I was getting is only related to this casino - and almost certainly something to do with the fact that it can't handle more than one connection at a time from a computer (seems to be downloading stuff in the background) - and only occurred just recently - the error didn't occur over a few sessions while I was playing, but after a cashout, suddenly I started getting this error all the time (though the cashout was properly processed).

[Webzcas]

However, what I should point is that casino support are NOT techs - they have zero clue as to how a computer works, and have been hired as *customer* support as opposed to *technical* support.

Sure. But CS should escalate to the IT Support Desk if they are unable to resolve the problem to the customer's satsifaction. They do this at Ladbrokes.

[dominique]

I have downloaded every software out there just about with Zone Alarm running and had no problems whatsoever.

I have the program set to ask me for permissions and I always know exactly what is going on.