Thievery of Unified Gaming and Gamblers Palace

[mary]

OK, here are the rules as explained on Gambler's Palace web site for both single and six deck games. They do not address surrender.
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PLAYING BLACKJACK

To begin play, press the 'DEAL' button. Two cards are deal to you (the player) and two are deal to the dealer. The first dealer card is face down. Unless your hand is a Blackjack, you now must decide whether to "HIT" (draw another card) with the goal of bringing your score closer to 21, or "STAND" if you think that hitting will not improve your hand. In some cases, you also will be allowed to Split, Double Down, or take Insurance.

Splitting
If you are dealt two cards of the same rank, you may lay down your original bet again and split the hand into two hands. The dealer hits each hand immediately, then you play each as a separate hand. You may split up to a maximum of three hands. If you split aces, you may not take additional hits.
Doubling down
After the first two cards have been dealt, you have the option of doubling your original bet and taking one, and only one, hit.
Insurance
If the dealer is showing an ace, you may buy insurance against a dealer blackjack. Insurance costs half your original bet. If the dealer has blackjack, the insurance bet pays 2-1, offsetting the loss (usually) of your original bet.
You may continue to hit until you reach 21, bust (exceed 21), or decide to stand.

Dealer Rules

The dealer is not allowed to make any playing decisions. The dealer must hit 16 or less and stand on 17 or better.
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According to the Wizard of Odds, if you add in surrender, the player has an edge of 0.58%

Under those conditions, I support the casino banning robot play and subjecting player accounts to a "robot audit". That said, I do want to point out that the "robot excuse" cannot be used for a negative expectation game such as roulette or craps, and I would like to know how they determine robot play. *BUT*--and this is a big BUT-- I can understand why a casino would not want to reveal the criteria they look for to determine robotness, since it would be very easy to program a robot to mimic human behaviors such as bathroom breaks.

I was not aware that there were still Unified Gaming sites offering positive expectation games--the sites I played at had changed their rules to no longer offering surrender, restricting doubling, and just being pains to deal with in trying to make withdrawals or collect bonuses.

Frankly, there is room for abuse on both the player and the casino side here. I wish there were better standards of dialog between Unified Gaming and the OPA such that we could come to an agreed upon Procedure such that live players could play with confidence that they could collect their winnings for skilled or lucky play.

[Angry Newbie]

I just read the post from Admin where he talks about getting an e-mail from the casino. That really angers me: the casino will write to a website about me but will not write to me; not even to respond to my e-mails.

How much worse can they look? They accuse me of wrongdoing and audit me. THEN THEY CLEAR ME OF ANY WRONGDOING. Then when faced with the fact that they have to pay me a sizable amount of money they put my account under "serious review" again. How does this make sense?!

I am an honest player and was hoping to play (and get paid any winnings) by an honest casino. This whole experience has soured me to the whole industry. Lucky me, I was fortunate enough to get screwed my very first venture into internet gaming.

Thanks for the thoughts and support.

[steve_k]

Newbie, As I've said in the old WOL forum, I still think that you WILL get paid if you did play honestly. Look at it this way... Unless UG and Gamblers Palace have hard evidence that you
did something dishonest they would be fools not to pay you, IMO. Conceivably they have much more to lose than the $$$ they owe you thanks to the
publicity this matter has generated.

[steve_k]

Dos el posto. Deleto.

[Lurker]

I'm just curious: did Gambler's Palace ever pay? What's the latest on all the drama?

[angrynewbie]

4 months after my woes began I finally got my money (less $15 - I don't know how to account for that but "oh well").

It was a long, hard road but I finally got justice.
If it wasn't for sheer patience, perseverance and tireless hours of work by my champion - Julie of Gambling Grumbles - I fear I never would have received my winnings.

Unified Gaming and Gamblers Palace should be ashamed of how they treated me and the pure shenanigans they engaged in (including accusing me of foul play (multiple times),clearing me of wrongdoing (multiple times) and then still refusing pay me for a long time,etc.).

Suffice it to say that I would never recommend any Unified Gaming site and I believe that anyone who continues to use a UG site is a major sucker. I am sure there a more respectable sites out there.

Thank you to all who helped me.

Lastly, if anyone ever has a problem with a site go to Gambling Grumbles. JULIE IS THE BEST!

[lizzy]

What's their website?

[PAUL LEE]

LIZZY, IT IS WWW.GAMBLING.COM

[bobbykrway]

Gamblers Palace is still not paying their winners. After many audits and clearance to play but not to cash in; I ran my total in my account to $25,000 only to be put on audit again and then denied redemption when I tried to withdrawl a partial amount. If ever there was a casino that should be thrown off of the internet....it is the fraudulent GAMBLERS PALACE.

[dave_r]

Have you contacted legal@unifiedgaming.com and if so what is thier response?