Experienced English CSR available for variety of services

[K911]

Hi everyone,

My name is Martyn and I live in Montreal. I have over 5 years of experience in Customer Service, Sales, Quality Assurance & Risk Management.

I am described as someone who:

- has over 3 years of coaching experience in a multilingual accredited casino & poker group;
- thrives on building relationships and is a solid team player;
- is a detail-oriented problem solver who enjoys analytical challenges;
- is a keen observer and strives to streamline company processes by writing recommendation reports for Management

Examples of my online gaming knowledge include:

- VIP rewards programs, affiliates, bonus offers, newsletters, etc.
- Casino/poker room security check procedures and fraud analysis
- Deposit and withdrawal methods: credit/debit cards, electronic wallets, etc.
- Responsible gaming policies and recognizing compulsive gambling patterns
- Various CRM tools including ticketing software, Live Chat, in-house software

I am presently seeking a new opportunity; preferably in Affiliate Marketing, Sales or Risk Management. I may also consider offering Customer Service remotely (work from home) in English or Dutch on a part-time basis.

Should you have any questions or are excited by what you read and can't wait to see my achievement-oriented résumé (C.V.), feel free to send me a private message or email.

Talk to you soon,
Martyn (K911)