We have been treating your complaint with the utmost degree of seriousness.
Please let me explain to you fully what has happened, what we have done to
resolve the issue on the software side and what we intend to do about it,
financially, for you.
Firstly, however, let me say that with a complaint of this nature, 24 hours
to respond/resolve the matter is to be expected.
After fully investigating the matter here and at our gaming servers, we have
discovered a software glitch that affected your account on that game, and
your account on that game only. We have now resolved this matter to our 100%
satisfaction.
I should say that Gaming Data Solutions made a large investment in Asian
Gamble. All our games have been created from the ground up by
industry-leading programmers and software designers, and underwent extensive
testing all through our development period (18 months) and for three months
prior to launch. This problem did not arise at any point during any of that
testing.
We have not licensed software because we intend to be around for a very long
time. To suggest, therefore, that we intend to 'cheat' is something that I,
personally, and we as a company, have taken considerable offence with.
...
Our records also show hundreds of other gamers playing Roulette at the same
time as you
(this was a funny claim because I am pretty sure I was the only one playing the roulette at the time). None of these players have complained about our service,
because the games at Asian Gamble are not 'fixed' in any way. We do not
cheat.
We do, however - or did - have a glitch in your game. And for that, I would
like to extend my full apologies.
To help make amends, we are prepared to make an immediate credit of $1000 to
your Asian Gamble account or to your credit card (through FundsFast). We
hope that you will consider this fair. I will personally ensure that this
credit is made on Monday,11th September. Please let me know where you would
like the money to go.
I hope that this meets with your satisfaction. Should you have any further
questions, please do not hesitate to let me know.
Kind regards,
adam@theredline.com
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