In Defense of Absolute Poker

[winbig]

What a strange turn of events. We have a crooked site with great customer support, but the other legitimate sites for Americans, like Bodog, Fulltilt, Stars, and Cake, have terrible support.

Before anyone jumps on me for putting Stars in that group, I do so because I got caught in the echeck disaster. It was very similar to what happened with Neteller and I’ve got some bad feelings about that.

Wouldn’t it be great if the customers sunk AP? Maybe the other sites would wake up and start providing better support.

WholeBean

Echeck disaster? What happened? I notice that FTP is offering this now....

I never used it at Stars because they couldn't confirm my account...should I consider myself lucky?

[pokeraddict]

IIRC when UIGEA passed Stars echeck processor bailed but they had credited players. Some had these in limbo, others had Stars asking for payment since their echecks bounced for no reason etc.

[WholeBean]

Darn. I knew if I mentioned Stars we'd get off topic.

I was refering to their reintroduction of echecks. They had some problems where the bank accounts were not being debited or credited. So, lots of us had money in the wind for a very long time. Stars should have known there was a problem and emailed a heads up to their customers, but they ignored it and their customers. The smart ones withdrew by check and had their money weeks before their accounts had even been debited. Everything is working fine now as far as I know.

To get back on topic of customer support, I guess the real test is when there is a large money related problem; how well does the site handle the situation, and by that I mean telling the customer what exactly has happened and when it is expected to be resolved. From what we've seen the AP management will ignore the problem and/or cover up their involvement. With such a small punishment for the latest incident is there any reason to think they will change their ways?

WholeBean

[fatshaft]

What a strange turn of events. We have a crooked site with great customer support, but the other legitimate sites for Americans, like Bodog, Fulltilt, Stars, and Cake, have terrible support.

Can;t agree on Stars, or Cake. I've always had a speedy response from Cake, and Stars are always up there with the best. FTP is for sure not too clever, and I can't recall how BoDog is, I left after they changed their first version of software and havn't been back.

[pokeraddict]

Can;t agree on Stars, or Cake. I've always had a speedy response from Cake, and Stars are always up there with the best. FTP is for sure not too clever, and I can't recall how BoDog is, I left after they changed their first version of software and havn't been back.

I have to agree. Cake and Star's support are way above the rest. To compare I did test question response times to grade support 6 weeks ago. Cake had a correct answer in 20 minutes, Stars 3 hours and nobody else got back that day. Many were in the middle around 24 hours but 2 rooms took over a month and one site didn't even bother to reply at all. The question would be rather easy and important to give a speedy reply to. It was "I'm a U.S. player, how do I deposit on your site." You would think sites would put a priority on that.

[winbig]

What I like about Stars is that they take spammers (in chat) & chip dumpers VERY seriously and start investigating the matter IMMEDIATELY.