I generally don't post messages too often but my experiance with Titan Poker deserves a mention. I recently deposited 200$ at they're websit and was informed that I needed ??? hands to collect my 1'st time deposit bonus. I only played a few hands of poker and went to play video poker on they're side games. Well I got a little bit lucky and played for a couple of hours. I then went the next day to see if my signup bonus was deposited to my account. It was not. So I wrote them and they informed me that side games do not count towards "raked hands" or ' bonuses" I have played at a LOT of poker sites and all of the sites that offer side games count play on them as " raked hands" I was a little upset with this but as I read deeper in the T&C's it was mentioned that only real money play on poker tables count towards release of bonuses. Here's the good part. a few days later they wrote me another email and said that they were sorry that side games do not count towards bonuses but because I played for a few hours on them they deposited bonus money into my account...with no strings attached!
I could withdraw the money if I pleased. AND they also informed me that I still had my first deposit bonus pending as soon as I got my raked hands. As far as I am concerned, this is a class act. They had absolutly no obligation to do this. It was customer service above and beyond. They have made me not only a future longstanding player, but also a vocal one. Three Cheers for them! I only wish that others would follow suit. I read too many horror stories here, and I hope that this makes some of the more jaded people out there realize that there are some good ones out there.
See you at the tables.




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