Originally Posted by
clubworld
Hi All,
The email from Lauren was a genuine mistake. The email was intended for non-depositing accounts but it was sent to some depositing accounts as well. While it is certainly embarrassing when this happens, there is definately nothing sinister going on.
I do apologise for this and would like to take this opportunity to reassure all our players that we hold their personal information in the strictest security and would never sell or share this information with anyone.
The other point raised in this thread is the emails that have gone out to Pharaohs Casino players.
Pharaohs Casino is now unable to accept players from the US so they asked us if we could look after them. We created accounts and offered them a free chip so they could try out our casino and decide if they want to stay.
There is no ongoing relationship between these players and Pharaohs. We would be taking care of their accounts in their entirety and so only players with pre-existing accounts with Pharaohs have been included.
Kind Regards
Tom
These blunders are making you look bad. They LOOK like spam, even get TAGGED as spam by leading ISPs (see my screenshot).
What you have not covered is WHY a completely NEW "from" address has been used. Many players, if they can, will have ensured that their promotions from Lauren do not get binned by their spam filters. Mostly, this will have been done by adding the "from" address to a safelist, which would override the spam filter's usual enthusiasm for ditching anything casino related. By suddenly changing to a completely different "from" address, even without having some go to the wrong players, many players who were intended to receive this would not see it - it would be in their spam bin DESPITE them having added the usual "Lauren" from address to their safelist. They will not see the reminder, and thus may not deposit. Indeed, they may even be EXPECTING this "welcome" email, and may have held off from depositing because they didn't receive it.
The other point raised was how on earth do spammers manage to CORRECTLY address us by name. This should be IMPOSSIBLE if they were up to the common spammers tricks of using email spiders, randomly generating email addresses and sending via botnets, etc.
When a player receives what appears to be spam that addresses them by name, and worse still quotes what should be very PRIVATE information, such as casino log in details, the most obvious explanation, and what springs to mind, is that their details have been passed to the spammer by the casino.
In this respect, I was correct, Club World DID pass my details to this marketing company, but in error (and therefore UNNECESSARILY), thinking that I was a new player that had yet to deposit.
This kind of mistake can have more serious consequences, since the addition of my login name makes this a PERSONAL invite, and under general Casinomeister standards, an accredited casino is expected to honour personal invites, unless there are extenuating circumstances. There may be players who received this, and took it as a personal invite because it included their username, only to run into problems when trying to claim the code, and maybe even having patronising chats with support making THEM feel in the wrong for even attempting to redeem the coupon they were sent.
Club World are simply making too many blunders, and many are simple ones that should NEVER happen in a well run online casino business. These blunders are causing more negative sentiment than positive, and give the overall impression that Club World are in decline from what was once a glorious past. There are many new RTG kids on the block, and so far it seems Club World are "eating their dust" when it comes to how players FEEL they are being treated.
Jackpot Capital and Buzzluck seem to be the leaders, but with Rushmore seeming to be pulling up lame and falling back. Club World seem to produce few positive threads now.
With so many new and reputable RTG casinos opening, the "old school" have far more competition. I remember when it was almost Club World Vs the RTG rogues, with Mainstreet and Wager Junction not really seeming keen to up their game. It was about the time I ditched the other 2, and went to try Club World, and for the most part the performance was up with the best, and I didn't receive ANY "spam" for Club World related casinos (there were only three, one for each currency).
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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