Pre-paid card from Neteller by end May

**jetset** · 29th June 2007, 10:14 AM

These Neteller folks are none too good at meeting their own deadlines, it appears. At this stage it seems unlikely that they are going to meet the promised "before the end of June" for the new card, and they make no mention of it at all in their latest press release (see the thread "Neteller, the DoJ and the IRS")

And the original 75 day window they set themselves to pay out frozen funds to US players was not met either early this month - they're now talking about hoping to finalise the DoJ investigation by July 13.

But if we're pissed off, think about their investors - shares still suspended since January, delayed annual results, withdrawing will-nilly from profitable markets and generally frustrating, worrying and annoying the clients with high handed and uncommunicative attitudes.

Professional crisis management and customer sensitivity have clearly not been high on the Neteller agenda.

**blaqpoet** · 30th June 2007, 07:53 AM

NETELLER Member Update - The NETELLER Card

The NETELLER Group issued a press release on May 3, 2007. Please read it here.

Has NETELLER issued a new prepaid card?
NETELLER has launched a prepaid card for select countries. You will be notified by email once the prepaid card is available in your area.

How do I get the new prepaid card?
At this time, NETELLER is issuing cards to members by country and are fulfilling a backlog of requests. You will be notified by email once the card is available in your region.

What other withdrawal options are available?
Depending on your country of residence, you will be able to make withdrawals by cheque, bank transfer or member wire. Please sign in to your account to see which withdrawal options are available to you.

Who can I contact for assistance?
If your question has not be answered by this FAQ or if you require further assistance, please contact NETELLER Customer Service.

Last updated: 29 June 2007

Taken from http://content.neteller.com/content/...tellercard.htm

I hate you Neteller!

**carlo1** · 30th June 2007, 01:55 PM

Hi, I am living in Germany and got the information about the new card by neteller on the first days of June. According to the information on the neteller-site it will be an Altair prepaid card. Altair endeed is a specialist for prepaid cards, also gaming cards. But I also can not find a place on the neteller website to order such a card. The promissed German live-chat is not alive. I get my money from neteller via wire-transfer, without problems until now. But since 2 months the menu for updating a bank account is inactiv so it remains a doubtful living with these Neteller guys.

carlo

**eirebhoy** · 5th July 2007, 01:43 PM

I got mine this morning. Have to wait for the PIN to activate it now.

http://content.neteller.com/content/...conditions.htm
https://www.altair-financial.com/index.aspx

**GaryWatson** · 8th July 2007, 10:57 PM

I got the card last week. I have my pin no. I have not been able to activate the card. I dont know what the problem is.

Im not sure where to load funds. They have not created the site for reload outlets yet. Neteller does not appear to have any information on their own site.

Yes the new card looks the business and exactly what I was looking for, so hopefully things start running smoothly once they iron out the small details

**Dio** · 25th July 2007, 02:09 AM

I just wanted to say congratulations to all fellow Canadian Neteller members...

As you might remember last communication from Paypal we've received was:

NETELLER Announces New Prepaid Cards for Europe and Asia Pacific

Thursday, 3 May 2007 –NETELLER Plc (LSE: NLR), the independent global online payments business, today announced the first product in a new suite of prepaid, reloadable debit and remittance cards for its customers in Europe and Asia Pacific.

....

Press Release
NETELLER Announces New Prepaid Cards for Europe and Asia Pacific

Thursday, 3 May 2007 –NETELLER Plc (LSE: NLR), the independent global online payments business, today announced the first product in a new suite of prepaid, reloadable debit and remittance cards for its customers in Europe and Asia Pacific.

The first of these products, a new prepaid card, is tied to a customer’s NETELLER e-wallet account, and can be used at over 24 million ATMs and Point-of-Sale (PoS) terminals worldwide.

“The ability for our customers to access and use funds from their e-wallets at over 24 million online and offline outlets worldwide is very important to both them and us.” said Ron Martin, NETELLER President and CEO. “As we continue to grow our business in Europe and Asia Pacific, we believe this new prepaid debit programme will allow us to open up new areas of business.”

The new prepaid card replaces the existing NETELLER Card. The new card will offer customers more flexibility and significantly lower pricing than the previous card. Importantly the new card will be available in multiple currencies and is tied to the customer’s e-wallet account, saving the consumer foreign exchange fees. The Group expects the new prepaid card to be available to customers by the end of May 2007.

The existing NETELLER Card is being withdrawn on 3 May 2007, as previously communicated to customers and merchants, in accordance with a notification very recently received by NETELLER from the third-party card provider. Canadian customers can continue to use their existing NETELLER Card but only on the Interac network and only in Canada.

Contrary to what that e-mail said, the Canadian Neteller debit card stopped working a while ago -- and since I received some money recently from a few affiliate programs, I've decided to go ahead and check with Neteller when we'll get the new ones... naively thinking that they give a rat's ass about Canadians.

So the AWESOME news that their online support told me is that... NETELLER DOESN'T HAVE PLANS TO OFFER A DEBIT CARD TO CANADIAN CUSTOMERS. Of course our old cards no longer work, which I mentioned above.

And in between all that they neglected to send us a note that #1 the old card is disabled for us as well and that #2 we won't be getting the new Neteller card.

Well, I for one can tell you that I am pissed off by their attitude. They provide wrong information, don't provide right information and basically treat customers like dirt... I wouldn't treat a dog like this.

Conclusion: DOWN WITH NETELLER. I wouldn't mind it if their founders would spend a few years in jail, that might teach them a thing or two about running an honest company.

**ergopro** · 25th July 2007, 08:33 AM

Any news on this one?
Has anyone actually got the pin code and used the card?

**jetset** · 25th July 2007, 05:43 PM

Neteller may be slow and apparently disorganised when it comes to sorting their card clients out, but they're pretty quick off the mark in trying to get back in to European marketing - they're a major sponsor for the European Interactive Gaming conference in Barcelona this year....

Quote:

NETELLER confirmed as EiG 2007 Lead Sponsor

Without seemingly missing a beat due to the North American industry issues, NETELLER has solidified its position in the European market this year. By stepping up and taking the largest sponsorship available at EiG 2007, NETELLER is clearly out to demonstrate to the i-gaming world its continued strength and leadership. Visit the NETELLER European VIP Lounge on their stand, which is conveniently located next to the bar.

�Exciting new offerings coupled with our own market focus has made EiG 2007 the must attend i-gaming show for us in Europe�, said Dan Starr, EVP of Sales and Marketing at the NETELLER Group. Unquote

**deaning** · 29th July 2007, 12:54 PM

Still no card here and I talked to neteller a week ago and got the bog standard response. I have been crippled through being unable to withdraw here in Aussie until finding a way (for Aussies only) to get funds from neteller via a 3rd party.

I feel this card is not going to happen and Neteller is shaky as hell.

**jetset** · 31st July 2007, 10:27 AM

Yeah - it's really frustrating with these revised timetables that they don't seem to meet for the issue of the new cards.

I'm still waiting to hear something despite a couple of enquiry emails submitted last week and today.

These Neteller guys are not good communicators, and I suspect their attention and depleted manpower resources is completely taken up by getting the US payouts out of the way.