Need advice for neteller problem

[KenoGal]

need help or advice with a neteller problem. I am a US resident and used neteller for quite awhile. I am considered a VIP there and have never had any problems. On January 16th in the evening I deposited $30 thru neteller and played at casino. Never thought much about it till I received this email from them....

Your account is outstanding in the amount of $(30.00) USD and has been referred to NETELLER Account Retention for further action.

Your Account Manager is Jacob.
Email: jacob.g@neteller.com
Phone: 1-888-258-5859 ext. 5600

Please contact Jacob at your earliest opportunity to arrange for repayment with one of the options below.
Bank Draft, Certified Check or Money Order* (3 day service when by Priority Post)
Make payable to NT Services and mail to:
ATTN: Tammy
NT Services
Suite 64008
5512 - 4th Street NW
Calgary, AB, Canada
T2K 6J0
*No personal checks.


EFT- Electronic Funds Transfer (4-5 business days)
Contact me by telephone to arrange for funds to be retrieved from the bank account you registered with NETELLER.


Western Union Quick Collect (next day service)
Make Payable to JSL Systems CORP
Code City - JSL
Code State/Province - AB
Sender's account with payee company: Your NETELLER account number
NOTE: Record your confirmation number (MTCN - Money Transfer Control Number)


Bank Wire (1-2 business days)
Sign in to your NETELLER account and select the Deposit tab. Click on Bank Wire and follow the instructions for sending funds.


Credit Card or Check (same business day for credit cards; 4-5 business days for checks)
Contact me by telephone to make payment from your credit card or through a bank account that is not registered with NETELLER.


Merchant Transfer (1-3 business days)
If you have funds available in a merchant account that offers NETELLER as a payment solution, transfer these funds back to clear any balance owing.
Your business is important to us and we trust you will settle your account promptly so we can continue to serve you.

We look forward to hearing from you.

Best regards,
Jacob
NETELLER Account Retention
jacob.g@neteller.com
1-888-258-5859 ext. 5600

North American Toll Free Phone
1-888-258-5859

About NETELLER
NETELLER uses international banking infrastructure to provide secure, convenient fund transfers around the world. With 2 million members, over 1,700 supported online merchants and $3.4 billion in transactions processed in 2004, NETELLER is a leader in online payment services. Providing award-winning multilingual customer service, available 24 hours a day via phone, email or live chat, NETELLER offers exceptional service along with industry-leading security to ensure your personal details remain safe. NETELLER PLC is listed on the London AIM market (Ticker: NLR).

Copyright© 2005 NETELLER PLC. All rights reserved.
Designated trademarks and brands are the property of their respective owners.

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The only thing I can see is that on the 18th neteller cut us US residents off and my bank didn't pay them. I have no bank statement as I don't get one till the end of the month. I went into my neteller account and it shows the $30 as accepted by casino but declined as payment. Am I obligated to pay this? It was neteller who dropped me. Please advise on this. If you say I am obligated to pay it then I will. Just didn't appreciate them telling me that I was referred to " NETELLER Account Retention for further action" when I knew nothing of this. What should I do? Thanks....
KenoGal

[RobWin]

[quote]

Originally Posted by KenoGal

need help or advice with a neteller problem. I am a US resident and used neteller for quite awhile. I am considered a VIP there and have never had any problems. On January 16th in the evening I deposited $30 thru neteller and played at casino. Never thought much about it till I received this email from them....

Your account is outstanding in the amount of $(30.00) USD and has been referred to NETELLER Account Retention for further action.Am I obligated to pay this? It was neteller who dropped me. Please advise on this. If you say I am obligated to pay it then I will. Just didn't appreciate them telling me that I was referred to " NETELLER Account Retention for further action" when I knew nothing of this. What should I do? Thanks....
KenoGal

Yes you are obligated to pay them if your bank has not already.

[GrandMaster]

If you really owe $30, you should pay. I would send them a personal check and if they don't like it, tell them to sue you.

[kakata]

Ive got same message.
Money was there........the thing is that bank didnt pay em anymore.
Let them wait as thousands of people are waiting on theyr withdrawals........hope they ll get paid!!!!!!!!!!!

[GrandMaster]

Indeed, you should reply that due to the unusally high volume of transactions, checks take 6-8 weeks to process.

[casplayer]

Originally Posted by GrandMaster

Indeed, you should reply that due to the unusally high volume of transactions, checks take 6-8 weeks to process.

Cheers

[RobWin]

Originally Posted by GrandMaster

Indeed, you should reply that due to the unusally high volume of transactions, checks take 6-8 weeks to process.

Yea and don't forget to say CHEERS !!

[btbt]

I'd wait and see what their intentions are. They are holding thousands of dollars in a so called trust and money is also being held from the 16th. before the announcement. I'd say if a backlog was really the problem that player withdraws on the 16th would have cleared by now or should clear Monday or Tuesday of this week at the latest. Here's what I'm thinking...

1. They will file Bankruptcy
2. The US Federal Reserve will not allow them to send eft's to the US
3. They have lost their eft processor and can't get another one to touch them
4. All this is just a way to hold some cash, collect interest and everyone will get paid someday
5. They want to get placed on Casinomeisters Evil Ones list!


I hope its #4

[jerryg]

I think I'd have to request identification and a copy of a utility bill before I issued any payment to them.

[vinylweatherman]

Well, Neteller screwed alot of players by the unnanounced withdrawal of service leading to trapped money; seems that some US banks saw this coming and pulled the plug on Neteller a couple of days earlier. Naturally, they did not tell Neteller!
In this case, the money is owed to Neteller as the casino deposit was paid, however, it is up to Neteller to accept the money in whatever form it comes. Laughably, the player is asked to phone in to request the money be taken from the bank account registered with Neteller, why not do this, after all, this is what was supposed to happen. Ask Neteller to E-mail you if they have problems doing this. It is almost impossible to get through at present, even for non-US customers; and since Neteller is of no further use, having the account locked for owing $30 is of no consequence.
Players who find themselves in this situation, and who can verify it was caused by their bank blocking the transaction should admit to Neteller that the money is owed, but point out that it is now illegal to send funds directly to Neteller while it is seen as an online gambling only processor.
Depending on when the banks did this, Neteller may have a large number of sums owing that are just coming to light as they attempt to clear them through the banking system. This can only add to the workload.