Need advice for neteller problem

[Stanford]

Your account is outstanding in the amount of $(30.00) USD and has been referred to NETELLER Account Retention for further action.

Your Account Manager is Jacob.
Email: jacob.g@neteller.com
Phone: 1-888-258-5859 ext. 5600

KenoGal

Make them wait - but.....

We should post Jacobs phone number at 2+2, WOL and every other board where players are having trouble contacting people about their money and tell them to call Jacob.

Stanford.

[pokeraddict]

The fact is that Neteller will pass this charge back on to the casino and deduct it from their reserve. You don't really owe it to the processor you owe it to the casino. The processor is just the one that is going to try to get it first.

Seriously with their demand of only a cashiers check or money order when they can't and/or will not pay out so many players I would not get stressed out about it. You certainly did not commit fraud as you intended to pay. You owe the money to the casino so if you want to make it right (and at some point you should or at least give it to a screwed player owed $$) then I would contact security at the casino in question.

[vinylweatherman]

Two articles posted above seem to indicate that ALL US institutions have cut off relationships with Neteller, and that Neteller cannot, as a result, process ANY withdrawals for the present (until they have struck a deal with the DoJ). It follows, that any US player who owes money to Neteller and/or a casino has no means to pay it until the deal with the DoJ has been sorted out.

Neteller argued that they wanted time to withdraw from the US and pay back the money, well, this is bollox - they spent the time between October and early January doing no such thing. They continued to offer services between US players and sportsbooks/casinos, and it was the CASINOS that began the withdrawal from the US. Neteller clearly wanted to hang on and squeeze every last cent out of the US market by mid 2007 when they knew they would most likely have to withdraw.
If they just "needed time", they would have stopped taking new US customers the day Bush signed the bill, they would then have stopped all casino deposits for existing US players, and have told them to withdraw everything from casinos & sportsbooks back to Neteller and request withdrawal pending cessation of business altogether. No doubt, most US players would have had a window of opportunity between November and January to clear out accounts and withdraw. Only those US players prepared to take a big risk would have still had money tied up now, rather than pretty much all of them.

Lastly, if the money is "in trust", how did the FBI get hold of some of it?

[spearmaster]

You should pay.

On the other hand, Neteller claimed to have "denied" Instacash transactions from my bank - but they clearly show as paid in my online banking records.

Now they want me to show a bank statement.. trouble is I elected not to receive paper statements (because I am overseas) so that is impossible.

Should Neteller refund my money if I can show them a screenshot of the online transactions being processed?

[silkprint]

Are people outside the states being paid 'business as usual'?

[vinylweatherman]

Are people outside the states being paid 'business as usual'?

NO

While not the same excuses, I have had a tough time getting my bank transfer from last Tuesday. For "business as usual", this would have appeared on my Neteller statement as a manual adjustment, and been in my bank either Today (if very lucky), or Monday, possibly Tuesday at the outside (as in LAST Monday just gone, not the coming one!!).
Instead, I saw no adjustment on my statement, and phoned on Friday to be told they didn't have any record of my request. I resubmitted it TWICE more, and each time nothing seemed to be working normally. Eventually, I was told THIS Tuesday that, in fact, they could not complete the transfer because my bank did not have a SWIFT code on file, not something that has stopped transfers all last year. I decided to have a cheque, which I requested late Tuesday. I had hoped to receive it today, as has been the speed of cheques in the past, but no luck - but I then receive an E-mail apologising for the recent problems with bank transfers that are now solved, and that my money will appear in my bank account soon (except that I have now been driven to accept a cheque). I get the impression they don't have a clue between the different departments as to what the position is.
Today is the TENTH day since my original request, result 3 conflicting excuses, 2 broken promises, and still NO DAMN CHEQUE/TRANSFER.
CS have at least now admitted to me on the phone that the sheer volume of US problems is having a negative impact on service levels for non-US customers, but I had that figured out last week!

[LANE13]

I live in Canada and have an interesting problem with Neteller.

Early last week I played at casino depositing two seperate deposits of 100.00 USD each using Neteller instacash.
I checked my Neteller transactions on Netellers website and it showed that all my instacash deposits had cleared.Great.
Now I wanted to close my Neteller account due to all the troubles they are having, as I no longer feel they are a reliable funding method. I phoned Neteller and informed them that I wanted to close my account and they did this for me.
They asked me why I wanted to close my account and I told them how I felt
uncomfortable about all the legal problems they are having.
The rep on the phone closed my account for me and as far as I knew all my deposits had cleared and the rep confirmed this.


When I went to check my bank balance this weekend , it showed that the 2 Neteller Instacash deposits were returned nsf by my bank. I then checked my e-mail and found an e-mail from Neteller stating that the deposits were NSF. Neteller stated that they will make an attempt to withdraw the funds from my bank account again at no charge to me in Canadian funds What? I deposited in US Funds. No problem , please do. I fully intend to meet my obligations for the two $100.00 deposits. The two deposits have now cleared my bank account. Neteller also stated in the e-mail that I would have 2 NSF FEES of $30.00 for each NSF $60.00 of NSF fees in total applied to my account. What account? I have closed the account ! HELLO.... NETELLER ! How do I pay these NSF fees if my account is now closed and I cannot login to my Neteller account to fund it to pay for these NSF fees?

What in the heck do I do????

[winbig]

I live in Canada and have an interesting problem with Neteller.

Early last week I played at casino depositing two seperate deposits of 100.00 USD each using Neteller instacash.
I checked my Neteller transactions on Netellers website and it showed that all my instacash deposits had cleared.Great.
Now I wanted to close my Neteller account due to all the troubles they are having, as I no longer feel they are a reliable funding method. I phoned Neteller and informed them that I wanted to close my account and they did this for me.
They asked me why I wanted to close my account and I told them how I felt
uncomfortable about all the legal problems they are having.
The rep on the phone closed my account for me and as far as I knew all my deposits had cleared and the rep confirmed this.


When I went to check my bank balance this weekend , it showed that the 2 Neteller Instacash deposits were returned nsf by my bank. I then checked my e-mail and found an e-mail from Neteller stating that the deposits were NSF. Neteller stated that they will make an attempt to withdraw the funds from my bank account again at no charge to me in Canadian funds What? I deposited in US Funds. No problem , please do. I fully intend to meet my obligations for the two $100.00 deposits. The two deposits have now cleared my bank account. Neteller also stated in the e-mail that I would have 2 NSF FEES of $30.00 for each NSF $60.00 of NSF fees in total applied to my account. What account? I have closed the account ! HELLO.... NETELLER ! How do I pay these NSF fees if my account is now closed and I cannot login to my Neteller account to fund it to pay for these NSF fees?

They have their $200, tell them to take the NSF fees and shove it where the sun doesn't shine.

[vinylweatherman]

Quite, the debits were not NSF, but were declined by the bank as they are US$, it doesn't matter that you are not a citizen. Neteller knew of this problem ages ago, and should have informed you of this so that you could register a non US$ bank account. By implementing usual policy of not informing customers of changes in advance, they brought the rejected debits on themselves.
They are entitled to the $200, but no more.

They would only be entitled to the NSF fee if your bank account really WAS NSF at the time. For what is simply a "technical problem", there is no breach of contract, it is a so called "event beyond our/your control". Neteller have many "technical problems", but don't compensate customers with $30 a time (would be great if they did, I would have $100,000 by now )