Ohhh just wanting to btch a bit

[PegeeSue]

I wasn't going to say anything since i'm generally not a complainer but this situation has gotten me quite riled. So i'm going to exercise my freedom of speech..lol Here's the story in a nutshell

I won't mention the casino because it is accredited here and I'm sure i'll get my backside lashed if I do as i've seen in other posts.

A while back I registered at a casino but hadn't made a deposit right away. Recently I decided to make a small deposit at this casino (I am by far not a high roller..I don't think i'd even hit the scale as to say i'm a low roller..lol). Anyhooo, I downloaded the casino again and attempted to make a deposit but the cashier wouldn't allow me to register my cc. I contacted livechat, was told that I needed to send in my security documents and they needed to be approved before they would open up that section of the cashier that would allow me to register my cc and finally then could I make a deposit. I send in everything they asked for except for the utility bill. I explained that I do not have any utility bills in my name since they are under my husbands or a passport so I sent them documents from the RCMP (Royal Canadian Mounted Police), Revenue Canada and another one from the Government of Canada. All docs clearly showed my name, address etc. Docs sent in, waited a couple hrs and got the email saying that everything was approved and I was good to go. That being said, I registered cc and made a small deposit (minimum deposit). These documents are the exact ones that I use at all the casinos and they have never been rejected.

In the span of a few days I made 3 small deposits and got lucky with the 3 deposit requesting a cashout of $1000. Well that's when the horse cockamamie started. My withdraw was pending for 4 days with no word from anyone at the casino. After the 4th day, I emailed them and inquired on the status. I received an email not too long after from the fraud department saying "we have blocked your account". Nothing about the withdraw so I emailed them back asking why and they said they weren't happy with my security docs (now remember I had to send them in for approval prior to being able to register my card and depositing). After I informed them that I would be requesting assistance on this they emailed me back and said they will pay me but I cannot play there anymore.

So I attempted one last time to get them to allow me to play there (I really like the software brand) and even asked them why they would approve my docs in the beginning that allowed me to deposit and then deny me to ever play there again after I made a small win. I never did receive a reply.

So there you have it..that's my bitch and moan - and that doesn't happen often.

[bb28]

Please pitch a bitch and let Max look into it for you.


Good luck!

[Nifty29]

Please pitch a bitch and let Max look into it for you.


Good luck!

Problem is, I don't know that there are any grounds.

The player was paid their winnings and told they were not allowed to play again.

No financial loss has been incurred, and the casino is totally within its rights to decide who they want as a customer.

The only issue here is the non-response to the OPs email asking to be allowed back. The silence would seem to indicate that they don't want her back. I mean, after all that stuff happened earlier, and the lack response recently, why would you WANT to go back.

Time to move on and play elsewhere IMO.

[bb28]

Problem is, I don't know that there are any grounds.

The player was paid their winnings and told they were not allowed to play again.

No financial loss has been incurred, and the casino is totally within its rights to decide who they want as a customer.

The only issue here is the non-response to the OPs email asking to be allowed back. The silence would seem to indicate that they don't want her back. I mean, after all that stuff happened earlier, and the lack response recently, why would you WANT to go back.

Time to move on and play elsewhere IMO.

I guess my reading comprehension is lacking as I missed the part where she got paid.

Opps!

[chayton]

Agreed with Nifty - any casino can choose who they want playing. Besides I'm sure there are plenty of other casinos that use the same software, so it's easy enough to find another place to play.

Did they give you a reason why they were closing your account? I'm thinking if they suspect you of bonus abuse or cheating or anything 'iffy' then it might be something to PAB about because then it might affect other casinos you try to open accounts with.

[Realitybitez]

I missed that part too, I had to go back and re read it Oh well, you got paid, that's the main thing - move on Heaps of casinos out there and they all have the same sort of games. Acutally its abit annoying how most of the games are really similar. Give me something new

I guess my reading comprehension is lacking as I missed the part where she got paid.

Opps!

[PegeeSue]

It wasn't bonus abuse..they're words were "we're not happy with your security documents" even though they approved them so that I could register my cc and deposit.

Oh I told them that they weren't the only casino out there so I wasn't going to go hang myself because they blocked me. I was just shocked I guess because I know who I am and i'm not a fraud. Later I got a good laugh once I was over the initial shock so to speak.

I wasn't looking at pitching a bitch..just venting a bit is all.

[max1mike]

unless theres part of the story missing, its kinda shitty for an accredited casino to treat people like that.

[Marie2473]

I would really like to know which accredited casino this is...

[Mousey]

It wasn't bonus abuse..they're words were "we're not happy with your security documents" even though they approved them so that I could register my cc and deposit.

Oh I told them that they weren't the only casino out there so I wasn't going to go hang myself because they blocked me. I was just shocked I guess because I know who I am and i'm not a fraud. Later I got a good laugh once I was over the initial shock so to speak.

I wasn't looking at pitching a bitch..just venting a bit is all.

I think it's well worth venting about. If they've tagged your docs as fake or suspicious, it may well crop up as a problem at other casinos.