Ohhh just wanting to btch a bit

**PegeeSue** · 12th December 2011, 02:50 AM

Max1Mike - this is the whole story and I haven't neglected to tell anything and yes it was pretty sheety but no worries

Originally Posted by Mousey

I think it's well worth venting about. If they've tagged your docs as fake or suspicious, it may well crop up as a problem at other casinos.

After 6 years haven't had a problem yet with my sec docs..knock on wood

**chayton** · 12th December 2011, 03:06 AM

Well I have kind of weird docs and I had a problem with a casino that I'd been playing at for years. I finally sent a PM to the rep here and he sorted it out completely. I'm sure it was only because I'd been playing for years there, but it might be worthwhile for you to talk to the rep here about it?

Most times basic casino support don't have the necessary authority to make any exceptions.

Or alternatively, you could play elsewhere.

**vinylweatherman** · 12th December 2011, 11:11 AM

Originally Posted by PegeeSue

It wasn't bonus abuse..they're words were "we're not happy with your security documents" even though they approved them so that I could register my cc and deposit.

Oh I told them that they weren't the only casino out there so I wasn't going to go hang myself because they blocked me. I was just shocked I guess because I know who I am and i'm not a fraud. Later I got a good laugh once I was over the initial shock so to speak.

I wasn't looking at pitching a bitch..just venting a bit is all.

This in itself isn't right. They clearly did NOT "approve" your documents at this stage. They merely TOLD you they had so that you were cleared to deposit. Had you not won, you would have no idea that anything was wrong, and could have made further deposits under the false impression that you were fully verified.

It seems that when you withdrew was the first time they actually bothered to "verify" your documents, and this was when they found a problem.

However they dress it up, they have accused you of misleading them in some way over who you are, where you live, source of funds, etc. If you are innocent, this could be a case of libel, especially if they now place your name on a software wide or industry wide risk database. This COULD quite easily lead to problems elsewhere because your name will crop up on a search of such a database, but probably not WHY you are on the database.

It seems to me that such accusations are thrown about by casinos even when there is little more than a "gut feeling" involved from some member of security staff.

If you are prepared to move on rather than make a fuss, you may as well name the casino in case others have had similar issues, and think they are the only one. This might collectively reveal a bigger picture that will help us understand more of what is going on. It may even be that the operator is getting "twitchy" about the Canadian market in general, where a number of operations have pulled out even though they are still prepared to clash with the DoJ over UIGEA by trying every trick in the book to take US customers. Not all operators pulling out of Canada have interests there, so there is something else going on that for some makes Canada MORE risky than the US.

**Deanna** · 12th December 2011, 02:20 PM

I agree, at this point as far as you know there could be others that have had the same issue, or are "about" to have the same issue but don't know it. When I started at Club World the one thing I did was talk to an operator in chat before I ever made a deposit. I said "I want to clarify with you that all my documentation is in order if I want to make a withdrawal at a later date. I will be saving this chat as verification that it's been checked and approved, I appreciate any help you can give me." They were super nice about it!

And that's what I did, I saved the entire chat just in case but when it came time for a $2000 withdrawal I had absolutely no problem (Thank god, because my guts were certainly in a twist wondering if I'd get the money LOL) But like I said in a previous post someplace, I had the check in 5 days.

We spend wayyyyy too much money to find out that when you finally DO hit that lucky streak that it's going to be impossible to get paid.

Ok, sorry for the rambling but as a concerned player - I say "Name that casino!"

**PegeeSue** · 12th December 2011, 07:36 PM

Live and learn on this one I guess since I didn't save my emails from them except for the one that said they have added my documents to my account and could now withdraw via wire transfer. I generally save all correspondence with casinos.

As to what VWM said,

"However they dress it up, they have accused you of misleading them in some way over who you are, where you live, source of funds, etc. If you are innocent, this could be a case of libel, especially if they now place your name on a software wide or industry wide risk database. This COULD quite easily lead to problems elsewhere because your name will crop up on a search of such a database, but probably not WHY you are on the database."

This does concern me if this would be the case. In the many years i've been gambling online, I haven't had a single casino decline, ban, block or reject me because of my sec docs and i've had withdraws from some of them mind you not large withdraws.

I'm not fretting over the fact that I cannot play there anymore as I see a couple more reputable casinos listed here at Casinomeister and I have been playing at another one. I just thought it was a bit unfair for them to label me just because they "weren't happy with my docs".

The casino in question is Betfred. Yes Yes I know it is accredited but just because they're accredited doesn't mean they are fair all the time.

**vinylweatherman** · 12th December 2011, 09:19 PM

Originally Posted by PegeeSue

Live and learn on this one I guess since I didn't save my emails from them except for the one that said they have added my documents to my account and could now withdraw via wire transfer. I generally save all correspondence with casinos.

As to what VWM said,

"However they dress it up, they have accused you of misleading them in some way over who you are, where you live, source of funds, etc. If you are innocent, this could be a case of libel, especially if they now place your name on a software wide or industry wide risk database. This COULD quite easily lead to problems elsewhere because your name will crop up on a search of such a database, but probably not WHY you are on the database."

This does concern me if this would be the case. In the many years i've been gambling online, I haven't had a single casino decline, ban, block or reject me because of my sec docs and i've had withdraws from some of them mind you not large withdraws.

I'm not fretting over the fact that I cannot play there anymore as I see a couple more reputable casinos listed here at Casinomeister and I have been playing at another one. I just thought it was a bit unfair for them to label me just because they "weren't happy with my docs".

The casino in question is Betfred. Yes Yes I know it is accredited but just because they're accredited doesn't mean they are fair all the time.

The most likely problem you would face is if you played at a sister site of theirs, or a site using the same software in the case of a software wide database. Stick to unrelated casinos and different software, and as you have not had this problem before, it is unlikely to happen again.

Maybe the difference is down to sportsbooks vs casinos. Betfred offers both, so is "jack of all trades, master of none" in that respect. It may simply be that they have few players from your country, and so can't tell the difference between genuine and dodgy documents and details, so they err on the side of caution, and tell you to "bugger off".

This goes beyond your documents being "unclear" and needing clarification, resending, etc, something has got them thinking you are up to no good. If it is related to fraud, they won't tell you what the problem is as they believe it would help others slip by through correcting the "mistake" that allowed them to catch you.

If you are VIP elsewhere, you could contact your VIP manager and ask if they know why your documents are "borderline", even though they passed verification with them. It may turn out to be a government error somewhere that causes a "false positive" when running certain electronic checks, a bit like the way anti-virus software constantly "accuses" casino clients of being "a trojan" or "a virus". This too can be down to bad data, in this case the failure of the software developer to update virus detection databases with a signature and validation certificate for their software, or a second rate anti virus product that fails to keep up to date with such datasets.