Whats wrong with William Hill suddenly?

[GrandMaster]

The issue has even made it into the mainstream press: http://www.telegraph.co.uk/finance/n...t-venture.html

[jetset]

Deleted - just realised that GM beat me to it!

[jetset]

thanks to the mods and admins who have put in efforts to clarify the situation, meanwhile everything seems to be back to normal (for now i guess). But if WH has a rep here and on other forums their reps should have ensured that a proper communication or statement was made to stop players from getting alarmed. That's what reps are there for...

I often think the players are the last people big corporates like WH think of

[vinylweatherman]

That article seems to raise a few other questions too!

It also spread to a business in Manila, where WHO is a major customer but whose staff are employed by Playtech.

Mighty generous of Playtech to employ, and pay for, staff for another company

Playtech officially "do not have offices in Manila, and never have done......". They elaborated this by saying that any connection to Manila is down to individual casino operators having their operations based there.

There is evidence, some from their company reports, that they LIED when making this statement, and now the Telegraph raises the possibilty that this disruption has been the work of Playtech founder Mr Sagi, who could put an end to it with "just one phone call".

The manager who resigned is alleged to have said he was only there to "protect Mr Sagi's interests", which seems to suggest he was a "plant" in the Tel Aviv operation, possibly with an agenda of his own, and not one necessarily in the interests of the major stakeholder in the operation, William Hill.

The earlier falling out between WH and Playtech could be what has lead up to this, with allegations that the senior manager didn't just resign, but tried to poach all the staff and had them sabotage the computer systems. He had taken exception to the demand from WHO head office that he open the computer systems to them for "day to day" access as part of a detailed internal auditing process.

If the Manila walkout is from the business I think it is, other Playtech casinos will be feeling the impact, although they may have taken better measures than WHO to ensure none of their players notices.

[jetset]

I think many will be asking why a jv partner would want to withhold routine audit access to the company's computer records, and then have the top man resign just before the deadline for compliance citing "constructive dismissal".

It's beginning to smell of questionable activity, but all we've heard so far is the Will Hill side of the story, which I suspect was leaked to the press in a preemptive strike - there seems to be a lot of inside info in that piece.

None of this bodes well for future relationships between the partners.

It would have been interesting to listen in to the conversation between Topping and Weizer today.

[rainmaker]

I often think the players are the last people big corporates like WH think of

Yes, I agree jetset. And it is quite strange to see that William Hill notified and explained about this issue to their investors (and those who read financial newspapers) , but they did not care to inform their own customers. It shows a complete lack of respect for the players. What a weird strategy.

[jetset]

They get so locked in to the big corporate scene, office politics and business one-upmanship that they lose sight of that simplified fundamental "the customer is king".

I wonder how many business schemes these days are prefaced by the questions : "How is this going to effect the customers. What's the player communication plan; How will they perceive this move?"

Judging by recent history - not that many

[Tagdog]

It's so good to have them back.

WH:Hi tagdog how can I assist.
Tagdog: Hi there I should have had a £10 credit for my my play but didn't get it. I played game A at time B and qualified for promotion C.

[2-3 minute wait]
WH Can you please confirm security details.
Tagdog: Confirm

WH This will take 3-5 minutes please bare with me.
Tagdog: Ok

[longer than 5 minute wait]

WH Sorry this is taking longer than usual please bare with me for another 3-5 minutes
Tagdog Ok

[another long wait]
WH I see you played game W at time X and were given promotion Y at time Z.
Tagdog That's great but I was asking about promotion C .

[another long wait plus multiple chances of getting stuck in this loop of conversation sometimes followed by actually getting the bonus they should have credited automatically]

[SlotMonster]

Seems like that not too many CSRs are working and they are overloaded with chat and email requests...