No payout from casino

[tommouk]

Hi all,

I have raised a PAB for this but Max has advised it is ok to ask a question of the forum.

Background : I started playing at an online casino without checking the status at Casinomeister (My fault entirely). Anyway the first deposits went in and the first withdrawals were all processed successfully. At this point I had still not checked the status at CM (It's a Rogue by the way). My second deposits went in and my second withdrawals were made by me - but when I checked later 2 of them had been returned to my casino balance and only one processed to my bank account. I queried this and was told to redo them in smaller amounts and did so - this was 23rd July 2011. The withdrawals are still in my casino transaction list as 'Waiting' and I have not yet received any of them. The casino has stated technical problems as the reason they have not been processed but of late have stopped responding to my enquiries.

The question I have is do I do a chargeback on my deposits? I have asked at AquaPay who is the casino's payment providers and they say this is possible through my card provider.

Thanks for any advice, if any more info is needed please ask.

Regards, Steve.

[vinylweatherman]

Hi all,

I have raised a PAB for this but Max has advised it is ok to ask a question of the forum.

Background : I started playing at an online casino without checking the status at Casinomeister (My fault entirely). Anyway the first deposits went in and the first withdrawals were all processed successfully. At this point I had still not checked the status at CM (It's a Rogue by the way). My second deposits went in and my second withdrawals were made by me - but when I checked later 2 of them had been returned to my casino balance and only one processed to my bank account. I queried this and was told to redo them in smaller amounts and did so - this was 23rd July 2011. The withdrawals are still in my casino transaction list as 'Waiting' and I have not yet received any of them. The casino has stated technical problems as the reason they have not been processed but of late have stopped responding to my enquiries.

The question I have is do I do a chargeback on my deposits? I have asked at AquaPay who is the casino's payment providers and they say this is possible through my card provider.

Thanks for any advice, if any more info is needed please ask.

Regards, Steve.

This should be your LAST resort, even though AquaPay seem to be giving you the OK. You normally have some time to dispute a transaction through your card provider, and in this case it would be for the merchant not providing the service advertised. First, check your card terms to see if a time limit is imposed for disputing a transaction. If the casino has not said they are not paying, you can still lodge a complaint with your card provider, but inform them that you have not yet reached a deadlock with the merchant, and you may still manage to resolve this without resorting to the consumer credit act. You must not lie to your card provider, such as claiming the card was stolen and someone else made the deposit, as this would be fraud, and could result in criminal charges if the merchant shows that you DID make the transaction.

In the mean time, pursue all other options, including waiting for the PAB to either be completed, or for Max to say a state of deadlock has been reached. A chargeback will ONLY ever get your deposit back, and many casinos know this and will refund deposits before a player gets frustrated enough to start complaining to their card provider. Chargebacks will also go on your record with the online casino industry, and this could cause you problems at other casinos.

[tommouk]

Hi, thanks for the reply.

I thought as much but would be willing to do the chargeback on this occassion and take the flak in the future. I'll have a word with the card provider and see what they say...

Is it worthwhile also letting the casino know this may be the way I am going or leave them alone until they have / haven't replied to Max's PAB. If I leave it - how long should I give them?

Regards, Steve.

[vinylweatherman]

Hi, thanks for the reply.

I thought as much but would be willing to do the chargeback on this occassion and take the flak in the future. I'll have a word with the card provider and see what they say...

Is it worthwhile also letting the casino know this may be the way I am going or leave them alone until they have / haven't replied to Max's PAB. If I leave it - how long should I give them?

Regards, Steve.

Don't show the operator your hand until they "call". As soon as they find out you are even THINKING of a chargeback, they will clam up and there would be NO chance of them paying you. Give them as long as your card provider says you can still make a formal dispute on the transaction. If they say you can do this up to 6 months after, give the casino 5 months and 3 weeks.

[tommouk]

Don't show the operator your hand until they "call". As soon as they find out you are even THINKING of a chargeback, they will clam up and there would be NO chance of them paying you. Give them as long as your card provider says you can still make a formal dispute on the transaction. If they say you can do this up to 6 months after, give the casino 5 months and 3 weeks.

And then don't tell the casino I am doing a chargeback?

[Antonia1953]

And then don't tell the casino I am doing a chargeback?

No, don't tell them you are considering a chargeback. Why don't you simply request the casino to cancel the deposits? It is not uncommon and casinos are usually cooperative. If you have a PAB in process, then you should be consulting with Maxd or withdrawing the PAB, so his efforts are not wasted. By the way, chargebacks can get you banned from here also.

[tommouk]

Max said...

> 1, How long do you give the casino to respond to your query?

Normally I would pursue them for a month. In this case though that
won't happen because they're already in the Rogue Pit.

> 2, If they don't respond is it worthwhile me asking my bank if they can
> reclaim the deposits I have paid into the casino?

You're talking about chargebacks, yes? Very risky business as it can
get you blacklisted. That could affect your access to other casinos in
a very negative way.

My suggestion would be to ask about this on the forums. If this were a
normal PAB I wouldn't suggest this but it's not so I won't stand in your
way.

[tommouk]

No, don't tell them you are considering a chargeback. Why don't you simply request the casino to cancel the deposits? It is not uncommon and casinos are usually cooperative. If you have a PAB in process, then you should be consulting with Maxd or withdrawing the PAB, so his efforts are not wasted. By the way, chargebacks can get you banned from here also.

I agree re chargebacks but it's enough money that I don't really care if I get blacklisted or banned - at the end of the day I just want my money...

Thanks, Steve.

[Nifty29]

Noobody should be advising the OP to chargeback, or telling them how to do it.

I doubt very much that Max would advise you to take that path.

[Antonia1953]

Yes, due to the casino being a rogue, it is being handled a bit different, but I still advise you not to do a chargeback. If the casino gives you a problem with reversing the deposits, then try contacting the processor and if that fails, then consider the chargeback. Being blacklisted will impact your ability to play for a long time.