Club World withdrawal delay

**ksech** · 13th August 2011, 04:12 AM

Originally Posted by chuchu59

They will answer pms but of course they are not here 7/24 so you need to be patient. However, why should people have to resort to pms to get these things sorted out when what they need to do is follow established procedures. We are not asking for something out of the ordinary are we?

I agree with you 100%. I don't ever recall having too many problems with withdrawals when I was gambling online. The few times I did, the reps were able to get it straightened out for me without too much hassle. So, it's nice to be able to have this place to come to and a list of reps to be able to pm when there is a problem instead of dealing with CSR or emails.

**footdr** · 13th August 2011, 06:06 AM

Instead of sending emails or pm's try calling them, that is far better as they can check with cashier or security. But do this "early" a.m. on Monday-Friday. Due to time zone differences Cashier is gone if I wait to call after 12:00p.m.

**taysh075** · 13th August 2011, 06:21 AM

Hmmm, I hope this gets sorted out for you. I personally have had no problems whatsoever with ClubWorld and withdrawals except for my very first one which involved documents. This turned out to be partially my fault as I had something wrong with the email address meaning it was going to the wrong place at clubworld and then they said they hadn't received it. What I did was get on chat with someone in support and emailed the documents while I was on chat. They confirmed they had arrived and that they could open and read them. These were then passed onto security and within a couple of hours it was all sorted. This all happened about a year ago and I've made several withdrawals with no issues since then. I do hope that they aren't in trouble as ClubWorld are one of the few casino groups I trust.

**clubworld** · 15th August 2011, 08:52 AM

Hi 1366613

As we informed you by email we are having some technical issues at the moment with Click2Pay withdrawals (deposits are fine). As you have now given me your Moneybookers details i have processed the withdrawal for you.

Kind Regards
Tom

**Nifty29** · 15th August 2011, 09:21 AM

Originally Posted by clubworld

Hi 1366613

As we informed you by email we are having some technical issues at the moment with Click2Pay withdrawals (deposits are fine). As you have now given me your Moneybookers details i have processed the withdrawal for you.

Kind Regards
Tom

Thanks Tom for being on the ball as usual

@1366613 - any reason you didn't mention that you were informed of the reason for the delay?

**chuchu59** · 15th August 2011, 09:41 AM

The issue could have been resolved quicker if support had written back to the op asking whether alternative payment methods were acceptable.

**1366613** · 15th August 2011, 11:43 PM

First i know that click2pay is not working to cashout, but that is not the problem you know cwc rep, the problem was the docuents and never received any email with confirmations, or when the casino approve my docuemts, or when i must resent some documents. After that problem was solved, (becouse i contacted the chat 2 time a day from the cashout), i received the money today. But CWC rep i wait your answer for a week, and today i sent you another pm and i sent an email too, saying that i want to close my account for ever here at clubworld casino, and of course i never received any confirmation as usuall.

Originally Posted by chuchu59

The issue could have been resolved quicker if support had written back to the op asking whether alternative payment methods were acceptable.

Chuchu that not was the problem i know that i must choose other option like moneybooker.

So close this post CM.