Club World Group and the mysterious switching customers to Fun Mode after a win

[anniemac]

I have never had a switch from real mode to fun mode happen while playing, winning or losing.

Every now and then I do get kicked off - not as often at CW as I do at Lucky Club. However, I have found that the slower my internet connection, the more often it would happen. When I was using an internet card for connection it happened alot at Lucky Club. Now that I am on DSL thru my phone company, doesn't happen at all. Point being, might be your internet connection not the casino.

[lettingyouknow]

So I guess we all saw the UFO, it's Nonsense when only a few stories about it spring up. But when more than a few say it happens, IT HAPPENS!!!!

The following is a transcript of your chat session.

General Info
Chat start time Jul 7, 2011 8:48:40 PM EST
Chat end time Jul 7, 2011 8:59:19 PM EST
Duration (actual chatting time) 00:10:39
Operator Ola

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Ola'
Ola: Hi there, how are you?
xxxxxx: Hi there Ola
xxxxxx: how r you
Ola: I am fine, thank you xxxxxxx
Ola: And hope you are too
Ola: Just one sec please, let me check your acct
xxxxxx: ty
Ola: All is done, bonus is in for you (max cash out 10xbonus, 10xplayth)
Ola: Wish you the best of luck!
xxxxxx: thanks a question quick
Ola: Yes please
xxxxxx: when you play in fun mode is that on a different server
Ola: Yes, this is different mode, and we have a new system for play for fun. The sessions in play for fun are now 20 minutes per session. This way we just take care for the servers, if they are not too busy for players who deposited their real money
Ola: If you want to play for fun, all you need to do is choose: "play for fun" not for real money when you are logged in to your acct
xxxxxx: sometimes when i play like today i am in real mode and after i go to choose a different game it says fun mode or fun balance since I am in real mode why does this happen or do you know
xxxxxx: it should not say fun balance when I am in real play and playing for real money
Ola: If something like this happened next time please take a screen shot, and send us via email
Ola: That's not possible if it is fun balance when you are logged on real mode
xxxxxx: ok it happens all the time i play it is like i am put in fun but i deposited real money and I am in real play
xxxxxx: it is possible it happened to me 10 mins ago
Ola: On Fun mode there is no options to make deposit
xxxxxx: in real play check the logs you will see
Ola: Please send us screen shot next time
xxxxxx: I was playing king of swing I got the bonus round i got of of the game and went back to main screen to pick a different game to play and i looked up it said FUN BALANCE $28
Ola: Still I need to ask you to send us the screen shot, so we can check it with IT department
xxxxx: so since you have different servers someone or something has to put me in that server while i am playing real money i will take a screen shot it happens everytime i play
xxxxxxx: ok thanks
Ola: Yes please, and send us back asap
xxxxxxx: ok thanks

[lettingyouknow]

I DO NOT play in FUN MODE!!!! I was NOT in FUN MODE, I asked her about the servers but I thought it was EXTREMELY STRANGE for my REAL BALANCE to say FUN BALANCE, after a win just like davboz said. Believe what you want until it happens to you!

[anniemac]

You don't have to yell.

I just stated that it has never happened to me. Am playing right now and have been for an hour or so today and not a glitch. I have played for hours, 8 hrs at a go, and never had a problem.

So who knows.

[daveboz]

I would say it is nonsense why would we mysteriously change your session to Fun Money after a win? There is just no reason to do so! The only way to get into Fun Mode is to logout of the casino and then log back in having selected ‘Play for Fun’ on the log in screen.

If you are playing for Fun Money you will get automatically disconnected after 30mins by a job that runs on the server - the message that pops up is the ‘disconnected by administrator’. The only reason we do this is that we have a huge number of players using the fun money mode and many of them leave their sessions open indefinitely. This affects the performance of our servers / bandwidth etc. and causes slowness for the real money players.

If you are logged out of Fun Mode there are no restrictions on simply logging back in, and of course you will not be automatically disconnected if you are playing for Real Money.

Regards
Tom

Tom,

I made two deposits yesterday and on my second one while backing out from one slot game to the lobby, my account was clearly in fun mode but when I go back into another slot my real money balance is clear as day. I don't play in fun mode. Another poster brought it up as well last week. I will search for the thread and post a link.

[daveboz]

I DO NOT play in FUN MODE!!!! I was NOT in FUN MODE, I asked her about the servers but I thought it was EXTREMELY STRANGE for my REAL BALANCE to say FUN BALANCE, after a win just like davboz said. Believe what you want until it happens to you!

oh there he is. doesn't do any good to take a screenshot. i thought about that. It would just be a screen shot of the lobby fun mode with a balance. what would it prove?

[daveboz]

My post on this issue brought you out of the woodwork? Never saw you post once the last 6 weeks after the industry shakeup and during the whole payment processing debacle. Anyway, I'm not kidding about the glitch. It's probably just that, a glitch.

[daveboz]

http://www.casinomeister.com/forums/...tml#post435447

[slotobob]

it happens to me too on luckyred the lobby says fun mode but if i open the cashier or the games i still see my real balance... just a display glitch imo

[Larsenne]

So I guess we all saw the UFO, it's Nonsense when only a few stories about it spring up. But when more than a few say it happens, IT HAPPENS!!!!

The following is a transcript of your chat session.

General Info
Chat start time Jul 7, 2011 8:48:40 PM EST
Chat end time Jul 7, 2011 8:59:19 PM EST
Duration (actual chatting time) 00:10:39
Operator Ola

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Ola'
Ola: Hi there, how are you?
xxxxxx: Hi there Ola
xxxxxx: how r you
Ola: I am fine, thank you xxxxxxx
Ola: And hope you are too
Ola: Just one sec please, let me check your acct
xxxxxx: ty
Ola: All is done, bonus is in for you (max cash out 10xbonus, 10xplayth)
Ola: Wish you the best of luck!
xxxxxx: thanks a question quick
Ola: Yes please
xxxxxx: when you play in fun mode is that on a different server
Ola: Yes, this is different mode, and we have a new system for play for fun. The sessions in play for fun are now 20 minutes per session. This way we just take care for the servers, if they are not too busy for players who deposited their real money
Ola: If you want to play for fun, all you need to do is choose: "play for fun" not for real money when you are logged in to your acct
xxxxxx: sometimes when i play like today i am in real mode and after i go to choose a different game it says fun mode or fun balance since I am in real mode why does this happen or do you know
xxxxxx: it should not say fun balance when I am in real play and playing for real money
Ola: If something like this happened next time please take a screen shot, and send us via email
Ola: That's not possible if it is fun balance when you are logged on real mode
xxxxxx: ok it happens all the time i play it is like i am put in fun but i deposited real money and I am in real play
xxxxxx: it is possible it happened to me 10 mins ago
Ola: On Fun mode there is no options to make deposit
xxxxxx: in real play check the logs you will see
Ola: Please send us screen shot next time
xxxxxx: I was playing king of swing I got the bonus round i got of of the game and went back to main screen to pick a different game to play and i looked up it said FUN BALANCE $28
Ola: Still I need to ask you to send us the screen shot, so we can check it with IT department
xxxxx: so since you have different servers someone or something has to put me in that server while i am playing real money i will take a screen shot it happens everytime i play
xxxxxxx: ok thanks
Ola: Yes please, and send us back asap
xxxxxxx: ok thanks

Dear Members.

Let us be more constructive when other members post about some problems here at Casinomeister.
When a member posts about a problem they want to discuss, and the goal is advice or solution of the problem then some members here answer that " I have got paid in time" " I have beeing treated good " "I haven't experienced that", and that is meaning what? That the person with the problem is lying? stupid? Posting nonsense.

Let us take our fellow members posts seriously. More sympathy for the poster, please.

Regards

L'arsenne