I agree completely.

Casinos should know what the laws of a country are that they target with ads. Market research should find this out in every aspect. From what percentage of that country gambles, to what documents people can provide, etc.

Here when I opened my first bank account it was at college and no documents were needed. Then when I opened my second bank account I applied online. They checked the details on the credit rating indexing system and a few weeks later I got my card and account opened.

The best thing betsafe could of done in this situation is refund the deposit. Since if I had actually met their demands a driving licence could take years to get (bear in mind they didnt ask for a provisional but an actual driving licence) and a passport would take a few months to get and be costly. In reality there was no way I could of got either anytime soon and thus I wouldnt of seen my money anyway. Instead they sent the same copied and pasted email over and over again and when the money had gone and I sent more emails I didnt even get a single reply from them