Bigcasino.co.uk excuses for not paying

[kerrywo]

Good day everyone,

Long time reader here was forced to register because of my troubles with bigcasino.co.uk.

My first 3 withdrawals were pretty much instant so I continued to play and won about 1200 gbp and my trouble started. They offered every excuse in the book invluding Neteller technical problems (in the same time withdrawals from other casinos were received without a problem to my Neteller account) additional documents (which I promptly sent) etc. Now they need something else:

"Dear Kerry,

Unfotyunately, we need to perform additional anti fraud verification for your account. Please provide us
with the land line (not cellphone!) number to reach you.

We are not going to call you for any promotional offers, just for security check.

Also please note that as part of an additional security check we may charge your card with random amount up to 1 GBP, and you will have to provide us with the correct amount to prove you are the areal owner of this card.

Sorry, but your withdrawal will remain undone until the verification process is finished.

Regards,
Viktar.
"

Any ideas?

[same_old]

This is terrible if you ask me.

However, there is a VERY reputable person here by the name of SLOTMONSTER who either is part owner OR works for the company.

He will chime in here soon I'm sure and get all this sorted for you.

Just be a little patient here and things should work out for you.

Regards,

Sameold

[chuchu59]

Is Viktar slot monster by any chance? maybe its best to send him a pm to see if he can help.

[same_old]

Yep, Viktars the man for bigcasino I;m pretty sure.

[kerrywo]

I actually sent him PM and he suggested to contact him via email. That was his reply

[Nifty29]

Not only that, a native English speaker needs to proof read emails as the one below comes across as unprofessional.

There's nothing wrong with people not being able to speak English well, but when it comes to commercial and professional correspondence it needs to be correct.

Just send the email and give him the landline or allow the verification deposit and all your troubles will be over (if you are a legit player of course)

[SlotMonster]

Hello everyone,

Thanks for letting me know about this thread.

I will post a reply soon.

Regards,
Viktar.

[CasinoBeacon]

Thanks for posting about this, kerrywo. This is one casino I'm looking at so I'll follow this thread closely.

[SlotMonster]

First of all, I would like to apologize for any inconvenience.

We are experiencing major fraud attempt since last week, and the “model” is almost always the same:

Players register at our casino, make deposits via Credit Cards, play a little and then submit withdrawals on Neteller or Moneybookers. They provide all necessary documents, but it was pretty easy to find out they are false, and we already blocked about 10 accounts.

But as an additional security check we decided to ask players who made CC deposits to provide us with a landline phone number to call them and ask to confirm that they made deposits. We also decided to charge Credit Cards with random sum (up to 1 GBP) and ask players to provide us with correct amount.

kerrywo, I apologize for delay with your payment, and would like to assure you: as soon as we complete our security check, your withdrawal will be processed immediately (like we did your previous withdrawals).

We understand it may cause delays with payments, but we also hope players can understand our intention to protect our business.

@Nifty29: thanks for pointing this out.

If you have any questions – please feel free to post it here or contact me via PM/email.

Regards,
Viktar.

[rainmaker]

.


"Unfotyunately, we need to perform additional anti fraud verification for your account. Please provide us
with the land line (not cellphone!) number to reach you."

I think the rep has given a good explanation here.

But I have one comment. It is probably about 8-9 years since I last had a "land line" in house. So I find it a bit strange to require someone to give you a "land line" number.