Bigcasino.co.uk excuses for not paying

[SlotMonster]

Thanks, vinyl.

Yes, now we have to return funds to the real cardholders, but since few of them used MasterCard, we can't just refund money.

[vinylweatherman]

Thanks, vinyl.

Yes, now we have to return funds to the real cardholders, but since few of them used MasterCard, we can't just refund money.

It's likely that the real cardholders will query the transactions, and Mastercard will have to return the money, and will then go after you for it.

Can your team contact the banks and tell them that you have uncovered this fraud, and are intending to return the money?

This may save you from getting "chargebacks" on your processing record.

Since you are UK only, you don't have the additional complications of dealing with numerous banks in many countries.

You could also contact the "Euro" divisions for Mastercard, and VISA where you cannot simply put the money back onto the card.

Now you have to think like them, and figure out their next move

TV documentaries here often cover fraud, and show what was done, how it was done, and how they got detected and busted. The idea is probably to show fraudsters that no matter how clever they think they are, they are going to get caught, and end up in prison.

Last week covered a fraud that involved the use of a number of addresses, all properly documented, but with tenancy structures deliberately set up so as to trick the benefits system into thinking they were helping 4 different vulnerable families, whereas it was one extended family who built a property empire using housing benefit to pay their mortgage.

It is possible that a similar setup could be used to screw online casinos.

They weren't caught because of fake documents, but because of connections between them that shouldn't have been there.

You also need to find a way to quickly sift out the innocent players that have been accidentally snared by your investigation, and before they start complaining to the consumer protection authorities.

[SlotMonster]

It's likely that the real cardholders will query the transactions, and Mastercard will have to return the money, and will then go after you for it.

Can your team contact the banks and tell them that you have uncovered this fraud, and are intending to return the money?

This may save you from getting "chargebacks" on your processing record.

Since you are UK only, you don't have the additional complications of dealing with numerous banks in many countries.

You could also contact the "Euro" divisions for Mastercard, and VISA where you cannot simply put the money back onto the card.

Now you have to think like them, and figure out their next move

Yes, we are now in touch with banks who issued these cards, and waiting a reply from them. We also contacted Visa and MC.

[jetset]

Sorry to hear you're having hassles with these bloody crooks, Slotmonster - they ruin it for everyone.

BTW I assume that Viaden is utilising some of the standard industry safeguards against villains such as the data-checking and device reputation software offered by the big security outfits?

[SlotMonster]

Sorry to hear you're having hassles with these bloody crooks, Slotmonster - they ruin it for everyone.

BTW I assume that Viaden is utilising some of the standard industry safeguards against villains such as the data-checking and device reputation software offered by the big security outfits?

Thanks, jetset!

Yes, we are using many tools, databases and services to identify possible fraud. This time it were just too many attempts in a short period, but we handled it well and even gained some great experience

As for the OP, we have serious doubts about she's eligible for playing in our casino, for several reasons:

- She provided us with utility bill from the company which doesn't serve her region; moreover, this company didn't recognize customer number on this bill;
- Her Neteller account registered in Finland (we found out that many Neteller accounts used by fraudsters were from Finland);
- She didn't pass CC verification (we charged her CC twice, but she failed to provide us with correct amount);
- We didn't receive any more information from her, and she's doesn't respond to our emails.

We are still waiting a reply from her, but I don't think she will contact us again.

Regards,
Viktar.

[Repro]

Thanks, jetset!

Yes, we are using many tools, databases and services to identify possible fraud. This time it were just too many attempts in a short period, but we handled it well and even gained some great experience

As for the OP, we have serious doubts about she's eligible for playing in our casino, for several reasons:

- She provided us with utility bill from the company which doesn't serve her region; moreover, this company didn't recognize customer number on this bill;
- Her Neteller account registered in Finland (we found out that many Neteller accounts used by fraudsters were from Finland);
- She didn't pass CC verification (we charged her CC twice, but she failed to provide us with correct amount);
- We didn't receive any more information from her, and she's doesn't respond to our emails.

We are still waiting a reply from her, but I don't think she will contact us again.

Regards,
Viktar.

If she doesn't respond soon with the right answers it looks like a "bye bye birdie" to me

[vinylweatherman]

Thanks, jetset!

Yes, we are using many tools, databases and services to identify possible fraud. This time it were just too many attempts in a short period, but we handled it well and even gained some great experience

As for the OP, we have serious doubts about she's eligible for playing in our casino, for several reasons:

- She provided us with utility bill from the company which doesn't serve her region; moreover, this company didn't recognize customer number on this bill;
- Her Neteller account registered in Finland (we found out that many Neteller accounts used by fraudsters were from Finland);
- She didn't pass CC verification (we charged her CC twice, but she failed to provide us with correct amount);
- We didn't receive any more information from her, and she's doesn't respond to our emails.

We are still waiting a reply from her, but I don't think she will contact us again.

Regards,
Viktar.

That's a tough one to get right. The former regional utility companies can now serve any region they like. One could get energy from a Scottish company in London.

However, if her region is Finland, then none of the UK utility companies will serve it

The Neteller account is probably the dead giveaway, because they would verify the address, and attribute a country to the account that matches the address.
If the credit card is not in UK pounds, then it wouldn't be possible to give you the random debit accurately.

The OP got 3 withdrawals before you spotted these inconsistencies, so the documentation must have fooled you to start with.

This could mean that genuine UK addresses and IDs are being used, with documents to match being produced.

This fraud ring may well be working from some of the data stolen recently in those high profile hacks from big companies. A service like 192.com may then have been used to fill in the gaps to enable them to pose as UK players.

It is possible that they have actually travelled to the UK so that they can do this from UK addresses and UK IP addresses so that such checks during registration would not have found anything amiss.

Does Bigcasino use "Verified by VISA" and "Mastercard securecode" for CC deposits?

These were brought in to make it much harder for stolen card details alone to be used online, a fraud that has increased considerably since chip & pin made it much harder to use stolen cards in shops.

[Repro]

That's a tough one to get right. The former regional utility companies can now serve any region they like. One could get energy from a Scottish company in London.

However, if her region is Finland, then none of the UK utility companies will serve it

The Neteller account is probably the dead giveaway, because they would verify the address, and attribute a country to the account that matches the address.
If the credit card is not in UK pounds, then it wouldn't be possible to give you the random debit accurately.

The OP got 3 withdrawals before you spotted these inconsistencies, so the documentation must have fooled you to start with.

This could mean that genuine UK addresses and IDs are being used, with documents to match being produced.

This fraud ring may well be working from some of the data stolen recently in those high profile hacks from big companies. A service like 192.com may then have been used to fill in the gaps to enable them to pose as UK players.

It is possible that they have actually travelled to the UK so that they can do this from UK addresses and UK IP addresses so that such checks during registration would not have found anything amiss.

Does Bigcasino use "Verified by VISA" and "Mastercard securecode" for CC deposits?

These were brought in to make it much harder for stolen card details alone to be used online, a fraud that has increased considerably since chip & pin made it much harder to use stolen cards in shops.

Also don't forget that there has been a massive hack at Playstation a while ago. It was said that maybe a couple of MILLION creditcard and matching address details have been stolen. It's very well possible that a lot of these details have been sold to fraudsters already.

[sparkz]

Realistically I dont know any debit card provider that doesnt have telephone banking services so you can get a list of latest transactions read over the phone. Most people have E-banking also. Another thing is you can go into the bank and either ask over the desk or use their cash machines to view a mini statement.

Its understandable if there is actual fraud types of activity happening and the casino wants to protect themselves (better than when other casinos make up fraud as an excuse to close accounts or demand endless documents for "fraud prevention")

In this day and age the very sad case with casinos is many are dropping card withdraws/deposits for processor reasons which means people are stuck with using e-wallets which verify yourself in a completely worse way imo. They take a small amount from your account and you have to tell them the amount taken before you even get a chance to deposit and play at a casino (I hate e-wallets thus its 1 of the deciding factors in me quitting gambling almost completely).


Anyways reading on about speculation about the OP being a fraudster it seems slotmonster has once again handled things professionally, fairly and has shown they are 1 of the better rep members here who has come forwards, explained the situation to us and taken advice on board

[ergopro]

Just a small note.
There were hijacked Neteller accounts for Finnish customers that were funded with stolen credit cards.