Villento refuses to pay

**The Viking** · 6th June 2011, 07:25 PM

Started last week got a snail mail from Villento that they had added 20000 comp points to my account, so vent in there claimed them and just had a lots of play time and in the end cashed out $200 last Friday, since its been about 18-24 months since my last deposit there i even did send them my docs to update so thot everythink was ok until today i got a mail that they had put the money back into my account i did send a mail didnt get a reply so vent to live chat 7 hours later and of course the reply came at the same time

here is what the live chat said
so do they only keep your records for 2 years or what? i used to be a regular there ?
i changed my name to ME

.
Shalini : Hi me
Shalini : How may I assist you?
me: Hello Shalini

1 sec
me: i withdrew friday i think and today for some reason it was put back into my account ? i did send an email 7 hours about it no respone i have deposit and withdrew from you lots of times before so
me: this was from comp points
me: if you explane please

me: can
Shalini : me I see that we sent you an email regarding your withdrawal
Shalini : Have you seen it?
me: just got it but dont understand ? can i withdraw thos $200 or not ?

Shalini : Unfortunately you cannot as you have never deposited at the casino
me: i have lots of times been about 18 months tho

me: so if i deposit now i can withdraw it right ?
Shalini : Apologies, it would appear that you did not deposit prior to the bonus being played
me: ok so this is just play money there is no way i can ever withdraw it ?
Shalini : Unfortunately not
Eme: even tho i did deposit couple of years ago
Shalini : Unfortunately there were no recent deposits
me: hmm wicked can you please remove this money from my account there no point having it there
Shalini : You could play for fun
me: no thank you dont see the point

Shalini : I understand
Shalini : I will have the amount removed from your account
me: thank you very much Shalini and have a nice day

**Gremmyboy** · 6th June 2011, 07:36 PM

Comp points are real money, not play money!

They should pay regardless of when you last deposited as you used your comp points to play with.

If they were trying to lure you back with free comp points and you happened to win and not deposit more, then that is just tough luck for them!

Cheers
Gremmy

**Nate** · 6th June 2011, 08:23 PM

Originally Posted by Gremmyboy

Comp points are real money, not play money!

They should pay regardless of when you last deposited as you used your comp points to play with.

If they were trying to lure you back with free comp points and you happened to win and not deposit more, then that is just tough luck for them!

Cheers
Gremmy

Thats complete BS - I agree Gremmy, why give him comps to begin with and then claim its 'play money'.... How low can you go???

Nate

**The Viking** · 6th June 2011, 08:47 PM

Originally Posted by Nate

Thats complete BS - I agree Gremmy, why give him comps to begin with and then claim its 'play money'.... How low can you go???

Nate

what i tought cant see any casino rep for Villento in here so really dont know if i should follow up on this or not

**refre** · 6th June 2011, 08:57 PM

Maybe you could try the affiliate manager Villento
You should definitely follow up on this. Thats some bad excuses from CS!
And I'm sure they wouldn't have added the comp points, if they hadn't seen your deposit history.
Marketing that is, but they prolly don't communiate with payments

Freddy

**samoas** · 6th June 2011, 09:06 PM

Originally Posted by The Viking

what i tought cant see any casino rep for Villento in here so really dont know if i should follow up on this or not

I don't believe there is a rep. Villento was never accredited.

That was like a bait & switch tactic for giving you those points. tsk tsk tsk

Good Luck!

**chayton** · 12th June 2011, 12:45 PM

I got this same promo - the 'comp' points were actually a bonus, just added to the comps though - it was for an introduction to the new games, especially the new 3D silver one (also included some 3D glasses)

So they weren't really 'comps' that were earned, it was a bonus. But it was a bonus that was sent by the casino, so why on earth would they give it out to anyone who wasn't eligible?

Villento was accredited here for awhile, but they fell by the wayside awhile back. They should still have a rep though. IMO they should pay you, you didn't claim a bonus you weren't eligible for - they gave it to you. To tell you after you won that you shouldn't have gotten it in the first place really sucks.

EDIT: Sorry, I'm not sure if they were actually accredited, but they were at least in the trial by fire stage.

**asianeyes** · 12th June 2011, 09:42 PM

Originally Posted by Nate

Thats complete BS - I agree Gremmy, why give him comps to begin with and then claim its 'play money'.... How low can you go???

Nate

I agree with you 100% Nate. Seems by many accounts, Mg is morphing into Rival style tactics. Too many once accredited and current accredited sites have gone down and/or are going down the road of ruin and wrecked reputation/s.

**vinylweatherman** · 12th June 2011, 10:14 PM

Originally Posted by chayton

I got this same promo - the 'comp' points were actually a bonus, just added to the comps though - it was for an introduction to the new games, especially the new 3D silver one (also included some 3D glasses)

So they weren't really 'comps' that were earned, it was a bonus. But it was a bonus that was sent by the casino, so why on earth would they give it out to anyone who wasn't eligible?

Villento was accredited here for awhile, but they fell by the wayside awhile back. They should still have a rep though. IMO they should pay you, you didn't claim a bonus you weren't eligible for - they gave it to you. To tell you after you won that you shouldn't have gotten it in the first place really sucks.

EDIT: Sorry, I'm not sure if they were actually accredited, but they were at least in the trial by fire stage.

It seems they are determined to carry on travelling along the road to the rogue pit. They should seriously consider checking the map, and turning around and go back the way they came.

This is classic "Virtual casino" bait & switch stuff. Different rules apply when you win, so that a player can never really get a fair game.
I expect the player was meant to lose these points, so they would go away thinking the casino had done them a favour, and that maybe they are sorry for past problems and want the player back.
Had the OP lost, they would never have known they could never have won, and may have been ripe for the next "bait & switch" tactic of a welcome bonus, and if they had played and won with that, what's the betting these winnings would have been confiscated on the grounds that the player DID deposit before more than 2 years ago.

The records should be kept for around 6 years after the player stops playing, and NO WAY should such records be deleted from an ACTIVE account.

They chose to leave the accredited section because they no longer wanted players to have access to the PAB service, and wanted them to use their other channels instead, which they know is not going to be of any help.

Players should consider kicking this lot to the curb until things improve. Losing players would make them wake up to the fact that they have problems that need to be addressed.

**suxsoy** · 14th June 2011, 04:27 PM

Originally Posted by chayton

I got this same promo - the 'comp' points were actually a bonus, just added to the comps though - it was for an introduction to the new games, especially the new 3D silver one (also included some 3D glasses)

So they weren't really 'comps' that were earned, it was a bonus. But it was a bonus that was sent by the casino, so why on earth would they give it out to anyone who wasn't eligible?

Villento was accredited here for awhile, but they fell by the wayside awhile back. They should still have a rep though. IMO they should pay you, you didn't claim a bonus you weren't eligible for - they gave it to you. To tell you after you won that you shouldn't have gotten it in the first place really sucks.

EDIT: Sorry, I'm not sure if they were actually accredited, but they were at least in the trial by fire stage.

I got exactly the same CD promotion in the post - 2,000 LP and a pair of 3D glasses to try out Sterling Silver 3D. Thinking that 2,000 LP would equate to around £10 I re-installed the software and went to claim. £2... well still better than a kick in the teeth right?

Anyway didn't like the look of Sterling Silver too much so thought i'd take a spin on Bars and Stripes - and what do you know I hit the jackpot 2nd spin

After a few hours of playing I end up cashing out £850 - easily the highest amount i've ever won!

That was 3rd June. I wait and I wait but nothing hits my account so I mail Villento. I am told that:

"your withdrawal has been reversed back into your account is because you had won that money on free credits. The decision was taken from the management of our processing company and as per the rules of the casino. Therefore because you won on free credits you will not be able to withdraw the £850.00."

As mentioned by Gremmyboy earlier, I think someone should explain to these guys the difference between free credits (these were actually loyalty points) and play money? Also, no notification from anyone at Villento telling me tht my withdrawal had been reversed and no indication as to why.

Not wanting to let it drop, I contacted Live Help and asked what I was supposed to do with the £850 if I couldn't withdraw it? The advice was to "continue playing and maybe at some point in the future management will approve your withdrawal". Maybe 5 minutes after I lose it all back?

I thought I was an isolated case but it appears this is standard policy these days at Villento

Ed