Inetbet withdrawal process

[Flizzin]

Warning
Extended whining session below:

I recently used up their birthday bonus and cleared WR being $1200 ahead. This was last Friday. I would have liked to use wire transfer as my withdrawal method as my deposit method (Ecocard) had a maximum withdrawal of $500.

I did not know you could do multiple withdrawals at once as I thought you would have to wait until the previous ones cleared (I know, stupid me, especially being a player there for 5 years). I have cashed out there within the last year as well.

Saturday morning I wake up and the money is back in my player account with no explanation email whatsoever. So I inquired with support and waited 6 hours to hear back that I could make multiple withdrawals via Ecocard which I thought was great. But that still didn't explain why my wire transfer was canceled even though it is shown as an available withdrawal method.

I then make all the necessary arrangements to get paid and begin to play the waiting for approval game. I then get told that my verification form from the previous cash out was never filled out entirely and I would need to resubmit a new form with a new photo id. Yet somehow they paid me previously even though my form was apparently not filled out properly .(it was not hand signed) Again that's another day gone. I then had to complete the form and resubmit it again which I did yesterday evening.

I get a message this morning that I need to send a utility bill also to confirm address even though my driver's license does show the issue date and the address. I am also told I need to confirm my phone number from 5 years ago that I created the account with.

I then send in a hydro bill and confirm what I remember to be my old phone number. The next email I get back asks me to confirm my phone number again . By this time I am getting quite angry as I just confirmed it and double checked that I did so accurately in the previous email to support.

Still waiting on approval as of now.
----------------------------------------------------
My whole problem is the complete lack of actually caring about the speeding things up for the customer and getting them satisfied as fast as possible so they become a repeat customer. They don't ever think ahead and say "you will need to do x and y and z to make sure all is completed in a timely manner". They just ask for piece by piece by piece which delays and delays.

I give them my deposit instantly and when I want to withdraw; by the time I have the money in my hand it will be over 1 week which is ridiculous to me. Couple that with support not even fully reading my emails and I just feel they don't appreciate my business. Maybe because my $50 is a drop in the bucket, but who knows.I play $50 an average of 3 or 4 times per week and that adds up for me.

To me, I always feel that cashing out is always a stressful time until I get that "withdrawal approved" email. The customer shouldn't have to feel that way. I think the only casino I don't feel that way with is 32RED nowadays.


Here's to hoping I see my money this week.

Thanks for letting me vent.

 

[slotmaster]

I too am having issues with inetbet with the withdrawal verification form, They keep coming up with excuses not to accept the form, is there a manager or rep from there on here? Cause it is totally pissing me off.

Excuses range from signature has to be handwritten in pen to need account details on who you are using for withdrawal(red flag right here for me, I am not comfortable doing that) to now signature is not on the same page! the form comes out as 2 pages!

I heard good things from you guys that inetbet is good, if this is not cleared up obv I cannot play there.

 

[Stovetopp]

Is it coincidence that both you guys are from CANADA?

 

[slotmaster]

Is it coincidence that both you guys are from CANADA?

I had that thought as well, maybe they don't like or want Canadian players

 

[Nifty29]

Have either of you bothered to contact the rep here Emily Hanson?

I would have thought an essay- sized post would have been your LAST resort, not your FIRST.

Did you take the time to read about how to go about resolving an issue with an accredited casino?

You've been around long enough to know better.

 

[Gremmyboy]

Really doesn't seem like InetBet at all!



Cheers
Gremmy

 

[Stovetopp]

I had that thought as well, maybe they don't like or want Canadian players

Slotmaster, Canadians are great folks esp those in Ontario. Seriously though, they may have been a scam from some person in Canada so they have to be very careful.

I dont have a utility bill in my name cause I live with my daughter , but I did send several copies of Credit Card statements received in the mail

INETBET does pay and sometimes even faster than 3DICE. The withdrawal to qt of ONLY 500 at a time is a joke, but they have a reason for this.
btw, off topic, but what is SWIFT # they ask for when requesting a wire trandfer? anyone knows Thanks.

 

[Papa-ya]

One of the things I have found over time with RTG, is when they ask for one piece of documentation to be updated, they will want them all. The last time Inetbet asked me for one doc update, I resent all of them. I missed filling in one item on the verification form, they notified me the same day so I completed their request and everything was approved.

RTG's are updating docs more frequently.

Send all docs, because all will likely be required.

I also send them in their original size, emails slower, but no casino has ever had a problem reading them.

As far as I know, withdrawals can only be made to the deposit method. So depositing by a wallet and withdrawing via wire will get your money back into your account, so you can make the withdrawal change to match deposit method.

Hope you get it worked out as Inetbet is a very fair casino to deal with.

 

[Papa-ya]

Slotmaster, Canadians are great folks esp those in Ontario. Seriously though, they may have been a scam from some person in Canada so they have to be very careful.

I dont have a utility bill in my name cause I live with my daughter , but I did send several copies of Credit Card statements received in the mail

INETBET does pay and sometimes even faster than 3DICE. The withdrawal to qt of ONLY 500 at a time is a joke, but they have a reason for this.
btw, off topic, but what is SWIFT # they ask for when requesting a wire trandfer? anyone knows Thanks.

The SWIFT Bic # can be found in your banking information, just type "SWIFT BIC", in the search on the bank page, or the bank will give you the number over the phone. But usually the casino simply wants your routing number on your account, which is the first numbers before your account number on your checks.

 

[Gremmyboy]

A swift code is essentially your banks international ID so that the place sending the moey knows where it needs to end up.

You do not have permission to view link Log in or register now.

Cheers
Gremmy

 

[chuchu59]

i am surprised. normally when inetbet declines a withdrawal and reverses it back to your account they send you an email titled 'your withdrawal' and list in detail what you should then do. no matter how many times you have cashed out in the past it seems that once you win $1k or more they ask for docs if they had not done so previously. they congratulate you on winning and assure you that your winnings will be sent once the docs are verified and from my experience they dont readily make excuses to delay this process.

 

[emily_hanson]

Hi All
As Chuchu has correctly outlined that is exactly what we do, unfortunately not everyone bothers to read the mails or the withdrawal section, choosing simply to ignore the request and send in what they think fit.
It is a very simple process, just a couple of documents are required, we do not protact this for the sake of it, neither do we ask for anything that is not readily available to everyone, as most players here at CM will attest.
Best regards
Emily

 

[Flizzin]

Hi Emily,

I have gone through the process many many many times of document verification and withdrawal with multiple casinos. I have experienced great support, mediocre support, and plain old lousy support. If I choose to withdraw via wire transfer I should be allowed to do so if it is listed as a method. Nowhere does it say wire transfer will not be allowed for Canadians. It does say the casino reserves the right to process withdrawals in the same manner the deposit was made. I would have been fine with Ecocard had I known I could do multiple withdrawals at once and they would all be processed at the same time. But the communication from support did not explain anything to me. I will send you the email chain if you would like. I'm not one to complain needlessly.

As I said before, I have withdrawn from inetbet within the last year and that withdrawal was processed without issue and in a very timely manner after document verification. This current withdrawal was returned to my casino account and I did not receive an explanation as to why until I asked support myself.

Support stated "We do not have a faxback form on file" (which they did but it was not hand signed yet they processed the previous withdrawal). They could have said, "we have a faxback form on file but it was not hand signed and that needs to be completed before this withdrawal is authorized".

Then they asked me for the phone number that I created the account with 5 years ago. It's a good thing I have a good memory or I would never have remembered what it was. from the time I requested my withdrawal to the time I received it in my Ecocard, it was 5 days which is not in itself outlandish, but it is quite lengthy for inetbet based on previous experience.

The reason I would have like to withdraw via wire transfer is that Ecocard charges $15 for withdrawal and my financial institution charges $30 to accept the withdrawal from Eco. Couple that with the bonus being removed ($50 plus 112% bonus) and I ended up down over $100 from the original cashout amount after all was said and done. I will show you that statement as well if you like.

All I have to say is that I was not pleased with the way the whole withdrawal went compared to other casinos and if you would be curious to see my communications with support I will happily PM you the email chain. Just don't make it sound like it was an uninformed player who is trying to tarnish your reputation or who doesn't read his emails. I am quite capable and tech savvy with computing and email as I work in the IT industry and have done so for the last 10 years for a major insurance company.

Thanks for your explanation anyhow.

 

[Flizzin]

Have either of you bothered to contact the rep here Emily Hanson?

I would have thought an essay- sized post would have been your LAST resort, not your FIRST.

Did you take the time to read about how to go about resolving an issue with an accredited casino?

You've been around long enough to know better.

By the way Nifty,

I had contacted Emily 3 times via PM now regarding the situation. I have yet to receive a single PM from her as of yet. As I titled the post, it was "Bitch and Moan" and not a bonified issue with payment as I knew I would eventually get paid.

Nifty, If my post is somehow too long that it annoys or bothers you in any way, you are free to browse elsewhere and not stick your snide (as usual from what I have been reading) comments here.

Also I just read their site's withdrawals section and I do wonder how does one ever get approved for a wire transfer ? Which deposit method would make someone eligible for a wire transfer. Emily please answer this and not just say "we only process withdrawals by your deposit method". I want to know how someone is eligible for a wire transfer.

 

[slotmaster]

I agree with flizzin, I never have had this much issue with any other casino's, I just got a somewhat of a attitude email from your support saying I have to format your document so it is all on one page.

I sent everything as I know the drill ev en though you yourself are saying I did not read sections, I have played at rtg casino's for quite a few years and never had this many problems.

Also I agree with the small limits, that does no good if you hit something big but this is my thought.

So inetbet has lost my business since I can't get my account verified and this putting the blame on customers is very disturbing.

I too am not here to bash people unless they are scumbags stealing people's money which this issue is not, but bad customer service and such as above I will dam well say something, if there is good service or whatever I will surely say on here and make sure they get noticed for their service.

 

[slotmaster]

Have either of you bothered to contact the rep here Emily Hanson?

I would have thought an essay- sized post would have been your LAST resort, not your FIRST.

Did you take the time to read about how to go about resolving an issue with an accredited casino?

You've been around long enough to know better.

Did you even read my post? Or are you talking to O.P. who has pretty valid complaints and the exact same issues?

 

[Nifty29]

Did you even read my post? Or are you talking to O.P. who has pretty valid complaints and the exact same issues?

Sorry that was directed at the OP.

They have been a member for 5 years and should know to contact the rep FIRST and wait for a reply before complaining on the forum.

The points may well be valid, but I wasnt adressing that aspect.

Im sure we will find there is another side to the story. There always is.

When it comes to ID docs the best thing is to send what they want, not what you think they should want. It is standard to provide 3 forms of ID and a faxback form so I don't really see what the issue is. Just send what they ask for.

 

[Stovetopp]

Ahhhhh. INET withdrawal to QT
Now I figured it out why INET allows only $500/per withdrawal but you can withdraw as much as you have in account in $500 lots. First time they never did this

My reason, and to be honest, a nice business ploy.

Assume you had 2200 to withdraw which I recently had.....by withdrawing 500 500 500 500 200 and you have to wait a while you might be inclined to withdraw the 200 and play with the inevitable result
However, if you were to make one withdrawal of 2200 its unlikely you would reverse the whole 2200 then withdraw 2000 again keeping the 200 to play Brilliant if I may say so
Regardless, INET DOES PAY... so no problema

 

[slotmaster]

Sorry that was directed at the OP.

They have been a member for 5 years and should know to contact the rep FIRST before complaining on the forum.

The points may well be valid, but I wasnt adressing that aspect.

Im sure we will find there is another side to the story. There always is.

When it comes to ID docs the best thing is to send what they want, not what you think they should want. It is standard to provide 3 forms of ID and a faxback form so I don't really see what the issue is. Just send what they ask for.

Ok no probs, I was about to clarify, I am not here to bash you guys or start a fight, sorry if I sound cranky but I have been screwed alot and bad customer service and people who want to steal money and such (which inetbet has not done in this case for the record) really makes my blood boil.

Anyway that's why I was asking if there was a rep here as I did not see that info in my search on here the other day so that is good to know and see.

 

[slotmaster]

Ahhhhh. INET withdrawal to QT
Now I figured it out why INET allows only $500/per withdrawal but you can withdraw as much as you have in account in $500 lots. First time they never did this

My reason, and to be honest, a nice business ploy.

Assume you had 2200 to withdraw which I recently had.....by withdrawing 500 500 500 500 200 and you have to wait a while you might be inclined to withdraw the 200 and play with the inevitable result
However, if you were to make one withdrawal of 2200 its unlikely you would reverse the whole 2200 then withdraw 2000 again keeping the 200 to play Brilliant if I may say so
Regardless, INET DOES PAY... so no problema

Well that is good for us, HAHA, but ya waiting that long would make you loopy would it not if you won like 20k!

 

[Nifty29]

By the way Nifty,

I had contacted Emily 3 times via PM now regarding the situation. I have yet to receive a single PM from her as of yet. As I titled the post, it was "Bitch and Moan" and not a bonified issue with payment as I knew I would eventually get paid.

Nifty, If my post is somehow too long that it annoys or bothers you in any way, you are free to browse elsewhere and not stick your snide (as usual from what I have been reading) comments here.

Also I just read their site's withdrawals section and I do wonder how does one ever get approved for a wire transfer ? Which deposit method would make someone eligible for a wire transfer. Emily please answer this and not just say "we only process withdrawals by your deposit method". I want to know how someone is eligible for a wire transfer.

Flizzin, if my post is somehow too logical and reasonable that it annoys or bothers you in any way, feel free to browse elsewhere and not stick your snide (as YOU just did) comments here.

Oh and I don't remember saying anything about yours being a BONA FIDE payment complaint.

Just send the documents - what's the problem??

 

[Flizzin]

Flizzin, if my post is somehow too logical and reasonable that it annoys or bothers you in any way, feel free to browse elsewhere and not stick your snide (as YOU just did) comments here.

Oh and I don't remember saying anything about yours being a BONA FIDE payment complaint.

Just send the documents - what's the problem??

As far as I was aware, this is the bitch and moan/complaint section. If I had a feeling I would never get paid, I would have PAB'd long ago. Your post is logical and reasonable but unnecessary as I had already PM'd Emily before this (3 times) and I even told her thanks after I got paid as well as notifying her I was creating a thread about my recent experience with the process.

Apparently my thread wasn't wordy enough for you as you didn't grasp that I have sent in documents twice now since last year. And I have had a successful cashout previously. I believe I am allowed to post my experiences with any particular casino in this section as long as they are factual. It's bad form to post my entire conversation history with support out in the public forum but if the admins say it's fine then I will.

Your post doesn't bother or annoy me, but you truly sound like an unhappy individual who is either picking a fight or is just plain angry about the world. I have never conversed with you before this and that was your first post to me as another long time forum member ? Kinda jerkish and condescending. You seem to like to talk down to others in other posts I have read as if you are some kind of authority in the casino procedures and processes enforcement doctrine.

I have been paid since this started but I wasn't happy with the experience overall so I believe I am within my right to share my experience on a casino whether it be accredited or otherwise. It's not slander and there are no far out accusations of cheating or any other nefarious things, just a slow and muddled process since I last dealt with them.

Maxd or whomever can lock this up if they choose as it will probably go nowhere fast other than mudslinging. I will just reserve my right to play elsewhere as anyone can.

 

[Nate]

I wasn't happy with the experience overall so I believe I am within my right to share my experience on a casino whether it be accredited or otherwise

Although my post does not relate to your inetbet experience.... Here are my thoughts on your post above:

You are well within your rights. Sharing is Caring .... Quite frankly, I didn't think your post was long...

It is important that other members share their experiences about accredited or even rogued outifts.

I have no issues Bitching and Moaning about ANY Casino. I praise them where its due and share my thoughts when I'm not happy. You will also find that several other members may be experiencing the same issue, although they have not taken the time to share it.

It is through forum members that we learn how Casinos treat their customers and what hoops they make them jump through. It is through Forum members that we learn about unsavoury practices and tactics used by Casinos. It is through Forum members that we learn who offers the best product..... It is through forum members that we learn about the positive steps taken by Casinos.

Thanks for sharing!

Nate

 

[unicorn40]

I have been playing at iNetBet for yrs. with no problems at all. I now use a C.C only and withdraw with Wire Transfers with no problems.....In fact iNetBet is really fast there too. I am thinking that if i used QT, then thats how i would have to withdraw...so i'm happy i don't.

 

[Nifty29]

Flizzin, thanks for your assessment of me based on 'not ever conversing' . Your comments will be carefully ignored.

 

[billy_g22]

I too am having issues with the InetBet document verification process. I don't believe I will not get paid, but just wanted to state that I've been back and forth with emails and documents with support for about a week now. I've sent in my standard casino docs as well as a verification form and an extra utility bill at this point and after that they came back and stated my signature doesn't match my driver license.

I'm not sure what they want from me here, when I looked at the two signatures they are almost exactly the same...I even cut and pasted them and posted them side by side to make the verification easier.

Just wanted to state that there really is something kind of odd going on with Inet at the moment. I've never had issues like this getting my docs approved.

I'm uploading my signatures, please let me know if you feel my complaint is justified here...

 

[Dipity]

To the poster above, personally, those signatures look different enough to me to require some further checking. Just me though.

I'm gonna defend iNetbet here, I've been a long time player with them, and I don't think I've ever had any issues with getting paid. Even the very first time, iirc, I was asked to resend documents as they were too small (or something), and the CS stayed in constant touch with me via email.

I've also tried to withdraw via Bank Transfer before, since it was over 250$, and Moneybookers says within their cashier 250$ max withdrawal.

However, I received an email shortly after I requested the transfer, explaining that because I deposited using MB, I need to re-withdraw via MB, and set it as seperate withdrawal requests @ 250$ each time.

I've found them to be courteous and helpful at every step - I don't know if it's just me that gets this preferential treatment or what! Finally, payment has gone down to roughly 6 hours now, there was even a time last month when my payment was completed in just 30 mins

It's about the only RTG I'll play at now tbqh.

 

[Stovetopp]

Easter Eggs hunt

Where are these EASTER eggs WE are supposed to find on the Cassino Site.
This a bith and moan topic but related to INET. If it does not belong here please delete , Moderator

 

[oldtrvlagt]

You have to look in the lobby...look at your messages and then the headers at the top.

 

[The Viking]

just witdraw from inetbet for the first time yesterday did mail them my utility bill and driver lisence, but today they ask me to fill out the verifaction form ? i though that was only when you use cards or bank wire, i know all rtg have it but its the first time i have been asked for it as i always deposit using Neteller ?if so im in probs as i dont think i have enough ink in my printer and on easter day all shops are closed here

 

[chuchu59]

Where are these EASTER eggs WE are supposed to find on the Cassino Site.
This a bith and moan topic but related to INET. If it does not belong here please delete , Moderator

yep its difficult to find but i asked support and they told me you can find them in the news section in the casino. i logged in and presto!. it was right there.

 

[all4greed]

I'm uploading my signatures, please let me know if you feel my complaint is justified here...

Just because the FBF signature and DL signature don't exactly match, you have provided the required necessities for your withdrawal. In fact, if you were faking it, the signatures would match perfectly.

My signatures don't always match. Although my name is short (3 letters first name, 3 letters last) depending on my mood, if I'm in a hurry, don't care, etc., it can vary. Going through my 20's, 30's. and now 40's my signature has changed a lot.

 

[3mptyseat]

They are unreal, I have again closed my account there.. Unresponsive CS, and when the 3.5 hours have elapsed and they do respond, they intentionally avoid the questions so that u r sure to have to send another email to them and in turn, they to you... ImE, they use deliberate stalling practices to get ppl to playback their withdrawals...

And it is what it is, but they violate their own terms in one way:

Please Note: A faxback form maybe required upon making your first withdrawal. The funds will remain on hold until your information is validated. This form can be found under our website "Banking" section -

That was taken from the cashiers page/withdrawal tab of their casino suite... But its not honest... They do not allow ur funds to remain on hold, which they should, but instead, they insert ur now-rejected deposit back into ur account, while ur playing...

I have not used a cc there in over 10 months, they wanted me to verify my cc's used... But they didnt say that... Until 5 emails and 3 withdrawals had been declined by them... In fact, they dont even tell you the w/d has been declined they just do it...

Unacceptable behavior from any place trying to retain customers... And Idc who thinks the CS system is adequate, when they choose not to reply, its bs, its dysfunctional by definition... And you have no idea if they are not getting the emails at first... Then when u get a reply, after say 3,5 hours, and it answers none of the questions u asked in the last email u sent, u begin to think, "Well, this is fuct, and there is no recourse..." BC there isnt...

 

[iNetBet Promos]

Hi Everyone,

I trust you all had a good Easter Weekend.

Just a quick reply to 3mptyseat. If you are going to post in a forum please make it accurate.

Yes we requested an updated fax back form - as you had used new deposit options since the last one was sent in. However this was not the reason your withdrawal was returned to your accoount.

Your withdrawals were denied as you were requesting via a method that was not available to you. As explained to you in our emails your withdrawal needed to be sent back to the same online wallet you used to deposit. It was thus denied so you could re-request via the correct method.

(Denied is probably the wrong word here - the withdrawals were were not being denied. You were simply being asked to withdraw correctly.)

The initial email was sent when accounts first went to process your withdrawal some 8 hours after it was requested.

However you ignored this and subsequent requests and kept on requesting via other means even after we had informed you as such.

Enjoy the rest of the Easter Holidays everyone.

Best Regards
iNetBet Promos

 

[chuchu59]

inetbet promos, i believe you have the right not to process the withdrawal via a means not used to deposit. however, why did you have to reverse the amount back to the playable balance. this could catch players unawares and they might play back the balance without noticing. i believe you could have notified the player and still leave the withdrawal in pending status until both parties agree on a mutually acceptable withdrawal method.

 

[Dipity]

just witdraw from inetbet for the first time yesterday did mail them my utility bill and driver lisence, but today they ask me to fill out the verifaction form ? i though that was only when you use cards or bank wire, i know all rtg have it but its the first time i have been asked for it as i always deposit using Neteller ?if so im in probs as i dont think i have enough ink in my printer and on easter day all shops are closed here

I've filled out loads of verification forms, and I don't have a printer.

I just open it in Word or whatever, and type the details in, before dropping in a high quality digital photo (converted to png) of my signature, then email it back.

No casino I've sent a form to via this method has ever complained or asked for a physical copy of it.

 

[hippo666]

Inetbet.....

Hello to all!
I hope this post will show,because I have been having problems posting here.
As for me,I did withdraw quite a few times at Inetbet via Moneybookers,and within 12 hours the most my money is there.
I did fill out the form a long time ago too,and recently refilled it just to make sure.
Never ever have I had any problems from Inetbet about withdraws,and they are still my Number1

Connie

 

[3mptyseat]

accuracy?

I asked 4 times over 11 hours if the statement on the site where it suggests that

Should a different processor be requested a fax back form will be required

As I said 4 times over 11 hours, I queried the CSR's if I could 'request' a different payout. And I got an answer...

Dustin Smith to Support
6:26 AM (20 hours ago)
Will a click2pay w/d be ok?

support inetbet:
You docs are with the accounts team.
6:32 AM (20 hours ago)

Then nothing for a few more hours, then this:

Your account withdrawal
Reply
iNetBet Casino to me
8:58 AM (18 hours ago)
Dear dustin,

We have received your request to make a withdrawal from your iNetBet account to your Bank via a wire transfer.

Unfortunately, we are unable to make wire transfers in amounts less than $1,000 or without a required Fax Back form.

For these reasons, we have returned to your iNetBet casino account the amount you had requested to withdraw.

We apologize for this inconvenience, please contact Customer Service for further information.

[email protected]

Kind regards,
CSR Lynn
iNetBet Accounts department.

Reminder.
Due to the vigilance surrounding the international movement of monies, can you please ensure we have the exact details of the bank to be credited, including any appropriate Swift or other tracking numbers required.

They sent that email 3 more times and each time, they had canceled the withdrawal I had submitted and gave no explanation... NOR did they ever once say in this email why they were not passing the withdrawal thru... This email, sent 4 times, suggests that there are 2 reasons which may have caused the declined w/d:

1) The amount was less than $1000usd, and bank wires must be $1000 or above.

2) The faxback was not on file.

Well, I reject the first option as possible, the w/d was for well over $1000 usd. And the second option seems wrong, because we have the CSR admitting that the accounts team has my docs...

So accuracy??? I got some of that! And as for the smugness; I wouldn't have said another word about this, but inetbet's ego just couldn't let it go... Now you get some attention that you deserve...

And why couldn't you let it go? You got what u wanted... 4 denied withdrawals following 4 emails that never once answered my question and finally I played all $**k back... $10k wasn't enough? You need to portrait me as a liar too? U knew my history, and you made me wait hours between responses and even then never addressed the questions I posed... Bravo! Inetbet $10k... 3mpty ($50) Happy now?

 

[chuchu59]

typical case of your word against mine. should make for an interesting PAB.

 

[3mptyseat]

case closed...

i read the (lack of) writing on the (emails) wall, i gave into the frustrations... case closed...

 

[vinylweatherman]

Dustin Smith to Support
6:26 AM (20 hours ago)
Will a click2pay w/d be ok?

support inetbet:
You docs are with the accounts team.
6:32 AM (20 hours ago)

This is inept. If I asked someone what the time was, and they said "It's warm and sunny", I would think they were an "idiot".

There is no way this can be considered an answer to the question posed, and simply serves to wind up the player concerned, blowing up a minor issue into a major problem, especially since the player will have another few hours to build up a head of steam before they can get another reply from CS.

Maybe some players fail to read the instructions, but we also have too many instances of iNetBet doing the same, failing to read the players' emails and sending back the answer they fancy, rather than one that actually answers the question posed.

In this example, a proper answer would be that either Click2Pay was not OK, or that is would be OK once certain provisions had been adhered to, such as minimum amounts and certain documentation.

Players are often asked to send documentation that they have already sent before, had verified before, and even been paid on the basis of. Then they suddenly get told "we don't have your ........ on file, please send it". Whilst true, it is not the PLAYERS fault, but that of iNetBet for deciding that what they have is no longer good enough, and thus a fresh set is needed. Unfortunately, it comes across as an accusation that the player had never sent these documents in the first place, rather than a polite request for a set of updated documents because circumstances had changed, such as the use of a new deposit or withdrawal method.


We also have the player who was asked to recall an old phone number from 5 years ago that was no longer in use, and of which no written record now exists outside of the vaults of the old phone company, or iNetBet database. This is hardly something that is "readily available" to the player NOW. It is the same as asking for a new copy of a long since expired and destroyed credit card. There is no way to make a copy of something that has not existed in physical form for some time. Customers are REQUIRED to destroy unused or expired cards by their bank, some banks even insist the pieces are sent back to them.

We also finally get to see what is at the heart of this "signature doesn't match the driving licence" issue. The signature DOES "match" apart from some minor detail, and this is usually down to the fact that signatures evolve slowly over time, and signatures on an ID document can be many years old - up to 10 for the UK driving license. Further, the signatures used for a drivers license or a passport have to be "modified" in order to fit within the prescribed box, and where the "freeform" natural scrawl is too big, the person has to create a somewhat "artificial" version, which requires deliberate thought and control, whereas a "freeform" signature is created by "autopilot", and no conscious step by step thought goes into it. This creates some differences when comparing a "freeform" signature against one that has to be crafted to cater for constraints on size.

I find my own signature differs slightly each time I use it, and this is down to the actual environment of production - the differences are similar to those in the above screenshot.

If the "freeform" signature was created by a step by step conscious process under the constraint that it had to match the one on the license, it probably WOULD match far more closely.

 

[Papa-ya]

Recently I had a withdrawal of $450, via QT. I have used this method for countless deposits and had a couple withdrawals without a problem back to my QT.

But on this last one, it was returned to my playing account twice, financial said my QT number was incorrect. On the first attempt to correct this, I couldn't find where the number could be checked, so sent the financial department my QT account information via email and withdrew again.

Then I went back to Inetbet and saw my money was back in my active account. I was instructed to delete my QT preference and then put the information back in and request the withdrawal again.

I did as instructed, but having the monies back in my account, "again" was to much of a temptation for me and I played it all back. I have only myself to blame for losing my winnings, so I am not complaining because of this, just very dissapointed in the whole process.

My complaint is that this should not have happened in the first place as all my QT information was the same and has not ever been changed by my self between my previous deposits and withdrawals and this one.

I have tried to email you, but obviously I have no email or pm privileges, so am having to resort to public posting with this issue.

 

[The Viking]

well im just having probs getting my docs through first time i only did send my driver li and paytub and thats always been enough in my case as i only use Neteller but they replied 2 days later and want the verifaction form well i fill that one out and now 2 days later still no reply ? im sure they pay quick once its verified but this process is way to long,as i got money pending and its always tempting to reverse it when you go into cashier to check out your status

 

[colly]

I have been playing at iNetBet for yrs. with no problems at all. I now use a C.C only and withdraw with Wire Transfers with no problems.....In fact iNetBet is really fast there too. I am thinking that if i used QT, then thats how i would have to withdraw...so i'm happy i don't.

Interesting

I have been member at inetbet since they started and in the past made numerous wire transfer withdrawals. Recently I tried to withdraw by wire as the amount was over 1000 and was refused on the basis I deposited by neteller and it had to be withdrawn the same way. The particular CS and I has numerous unproductive emails on of this issue, including my history of prior wire transfer withdrawals. Not being satisfIed I asked for the emails to be referred to Emily who I was told was away at the time but no response was ever received.

I find it interesting that another member has been allowed wire transfers even though the deposit wasn't made that way= seems a little contradictory. Where over 1000 prefer wire transfers due to netellers outrageous fees and exchange rates.

Perhaps some consistency between CS responses might be beneficial.

 

[iNetBet Promos]

Hi all,
I hope you had a good Easter Break.

I just wanted to reply to a few recent posts:

Colly: It seems that there may be some confusion on your behalf as to what unicorn40 has posted.
This client only uses credit card to deposit so we cannot send funds back to them via the same method.
If they deposited via an online wallet then their withdrawal would be sent back via the same method as per our terms.
What they stated was correct "I am thinking that if i used QT, then thats how i would have to withdraw." If they used an online wallet then they would have to withdraw via this method.
The same rule applies for all we do not make exceptions on this. I hope that this clears things up for you.

The Viking: Your fax back form was not sent in previously, it was only received a few hours back. This is being verified at present and your withdrawal will be processed when this is completed.

Best Regards
iNetBet Promos

 

[hausse222]

Why using a casino that uses all kinds of tricks to deny or delay a withdrawal ?
I drew the consequences from this threat: I will not play at inetbet any longer.

 

[Papa-ya]

Why using a casino that uses all kinds of tricks to deny or delay a withdrawal ?
I drew the consequences from this threat: I will not play at inetbet any longer.

I would like to speak on Inetbets behalf, as a typical player. I have never known this casino nor it's staff to use any form of threats or trickery to not pay their players. There may be a glich here and there, but not nearly as many as you will find from some other casinos.

Although I was not happy with my withdrawal being put back in my account, I will continue to play at Inetbet because they are very trustworthy in my opinion, it's me I can't trust, lol.

 

[hausse222]

If you are from the us your only choice to play is a a rtg or a rival casino. So i´m not surprised that inetbet is a good casino for you compared to the loads of rouge casinos accepting us residents... But we in europe still (if only some months longer) have a real choice.

 

[The Viking]

well got my docs approved today so so im just looking for my withdrawal and see if there speedie payouts are true, and if so i will be a loyal player there i limit my self to casinos that payout in less then 24-48 hours and there are enough of them around on all platforms so why some casinos still payout in 1-2 week is beoynd me

 

[casinoboy2k]

Hmm..moment.

The true test of "trust" in an online casino can only come from the PAYOUT process. No amount of pleasant communication, fun times, quick and easy deposits, verbal promises, etc. can take the place of a fast, consistently reliable, and efficient payout process.

If you are just playing or 'fun', then save your $$money$$ and do exactly that using that option.

But, if you are playing for $money$, then this is exactly what one should receive when they win. Period. No excuses, and no long drawn out dramas.

Remember, to LOCK YOUR BETS.
And, then you remove the temptation of losing your cool and/or money by playing it all back. I too have experienced some of the same issues expressed here with InetBet. BUT, I also have played all of my winnings back as well. Patience and temperance are crucial qualities for online gaming. Live and learn.

With that said, I have yet to cash out at InetBet yet. So, I will reserve comment until I actually do cash out and will report my experience then.

Good Luck Everybody and try to maintain a positive spirit!

MuffinHeadicus