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Thread: Sports interaction - To be accredited

  1. #1
    Marie2473's Avatar
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    Sports interaction - To be accredited

    Before this chat - I contacted them several times since No game would load and I tried different computers and everything that I could, This is what it all stopped at in the end . Apperantly swedes are not allowed at Playtech anymore, strange since I just played a different casino.
    They offered me a different Software - however they could not tell me what software it would be.
    Is this really ok?

    info: Welcome to Sports Interaction chat! You are currently number 1 in the queue. Your wait time will be approximately 0 minute(s), 26 seconds. We will be with you shortly!
    info: You are now chatting with 'Jonathan'
    info: Your Issue ID for this chat is LTK152066747712X
    you: Hello again

    Jonathan: Hi, Marie. Same problem?

    you: so I tried a different computer
    you: same problem
    you: I also tried the laptop with a cable

    Jonathan: I am going to look into this for you. I will be back with you shortly.
    you: thanks
    Jonathan: I apologize for the delay. I'll be with you shortly...
    Jonathan: I will be right with you...
    Jonathan: Thank you for continuing to wait. I'll be with you in just a moment...
    you: sure
    Jonathan: It looks like the casino service we offered you for download is not available for Swedish customers. We are going to give you a different software to use.
    Jonathan: I'm sorry it took me so long to figure that out, Marie!
    Jonathan: However, at this point, what we'll want to do is erase the casino/poker software.

    you: ehh , still playtech?

    Jonathan: Then, we'll give you new software to download.
    you: Ok
    Jonathan: I can't specify the provider, but we'll give you a different software.
    Jonathan: One moment, please.

    you: Ok, this is a bit weird for me. i was in the mood for playtech, I love the games and if u are going to give me something else that is just not intresting..
    you: I appreciate your help though =)

    Jonathan: Unfortunately, Playtech doesn't offer service to Sweden anymore.
    you: are u serious? i played earlier today
    Jonathan: We've reset you to a different provider, and you're welcome to uninstall Playtech and download that, if you want.

    you: a different casino, but still playtech
    you: what is the provider?

    Jonathan: Unfortunately, I'm not at liberty to say. I'm sorry.

    you: so you are not allowed to tell me what software I will play at?

    Jonathan: Unfortunately not, since the provider is integrated into Sports Interaction.
    you: Ok, so how long will it take me to get my money back that I have deposited at? To my neteller account?

    Jonathan: Typically, this takes 24-48 hours.

    you: even though you have made a mistake?

    you: it shouldnt be so hard for you to just refund my money straight away...

    Jonathan: I apologize for not realizing that Playtech doesn't service Sweden. However, we are offering an alternative.
    Jonathan: In any case, the processing time is unavoidable, much as we'd like to help.

    you: Yes, and I appreciate that, however it is a bit rougish to me when you cant tell me who is the software provider...
    you: Anyways, please remove my bonus, I will make a withdrawl
    you: Do i need to send in documents or anything=
    Jonathan: You may be asked to do so by our Security Department upon withdrawal.
    Jonathan: I will remove your bonus now; one moment, please.

    you: Ok, can i send them in straight away to avoid anymore time beeing spilled? Where do I send them?

    Jonathan: Your account balance is now $50--I do not see any bonus on this end.
    Jonathan: You may have a had a casino bonus, which would have been automatically forfeited when we put your money back in sportsbook.
    you: ok, hold on

    Jonathan: There is no impediment to withdrawing right away.
    Jonathan: When you request your withdrawal, you will see a link listing any necessary documents.

    you: ok, i am done... Can u please send a copy of this chat to my email=
    you: Never mind - i found it
    Jonathan: When you end the chat, you will have a function to do this.
    Jonathan: Is there anything else I may help you with?
    you: no thank you!
    you: Have a nice day/night

    info: Your chat transcript will be sent to xxx@hotmail.com at the end of your chat.
    Jonathan: I'm sorry for the trouble, Marie.
    Jonathan: You too!

    Jonathan: Thanks for chatting with me! I would appreciate if you would rate the service I have given you today. Please click the "Close" button to answer 4 short questions.
    you: its not your fault
    you: Ciao

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    Nobunaga (5th April 2011)

  3. #2
    ksech's Avatar
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    If they are switching you to the other platform, then it is probably the CTXM the US players are redirected to. According to the SIA rep, it downloads as sportsinteraction casino . The games are kind of cheesy and there aren't many slots to chose from, if that is what you are looking for, JMO.

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    Marie2473 (4th April 2011)

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    Astonishing on more than one level that an operator would expect players to blindly accept an unidentified and unknown software alternative. I guess only experienced players are concerned about the software they are using.
    jetset

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    Jasminebed (5th April 2011)

  7. #4
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    I'm really puzzled about why this customer service rep was instructed not to disclose the software when its widely known elsewhere. The casino should have the software names listed on the site.
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    SIACASINO is offline Accredited Casino Representative
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    Hi,

    We use a bespoke platform for US players - not CTXM.

    I corrected this at the beginning of the thread.

    Thanks

    Ross

    Quote Originally Posted by ksech View Post
    If they are switching you to the other platform, then it is probably the CTXM the US players are redirected to. According to the SIA rep, it downloads as sportsinteraction casino . The games are kind of cheesy and there aren't many slots to chose from, if that is what you are looking for, JMO.

  9. #6
    SIACASINO is offline Accredited Casino Representative
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    Hi,

    Thanks for all the feedback guys and dont forget to PM if you need to!

    Thanks

    Ross

    Quote Originally Posted by Marie2473 View Post
    Before this chat - I contacted them several times since No game would load and I tried different computers and everything that I could, This is what it all stopped at in the end . Apperantly swedes are not allowed at Playtech anymore, strange since I just played a different casino.
    They offered me a different Software - however they could not tell me what software it would be.
    Is this really ok?

    info: Welcome to Sports Interaction chat! You are currently number 1 in the queue. Your wait time will be approximately 0 minute(s), 26 seconds. We will be with you shortly!
    info: You are now chatting with 'Jonathan'
    info: Your Issue ID for this chat is LTK152066747712X
    you: Hello again

    Jonathan: Hi, Marie. Same problem?

    you: so I tried a different computer
    you: same problem
    you: I also tried the laptop with a cable

    Jonathan: I am going to look into this for you. I will be back with you shortly.
    you: thanks
    Jonathan: I apologize for the delay. I'll be with you shortly...
    Jonathan: I will be right with you...
    Jonathan: Thank you for continuing to wait. I'll be with you in just a moment...
    you: sure
    Jonathan: It looks like the casino service we offered you for download is not available for Swedish customers. We are going to give you a different software to use.
    Jonathan: I'm sorry it took me so long to figure that out, Marie!
    Jonathan: However, at this point, what we'll want to do is erase the casino/poker software.

    you: ehh , still playtech?

    Jonathan: Then, we'll give you new software to download.
    you: Ok
    Jonathan: I can't specify the provider, but we'll give you a different software.
    Jonathan: One moment, please.

    you: Ok, this is a bit weird for me. i was in the mood for playtech, I love the games and if u are going to give me something else that is just not intresting..
    you: I appreciate your help though =)

    Jonathan: Unfortunately, Playtech doesn't offer service to Sweden anymore.
    you: are u serious? i played earlier today
    Jonathan: We've reset you to a different provider, and you're welcome to uninstall Playtech and download that, if you want.

    you: a different casino, but still playtech
    you: what is the provider?

    Jonathan: Unfortunately, I'm not at liberty to say. I'm sorry.

    you: so you are not allowed to tell me what software I will play at?

    Jonathan: Unfortunately not, since the provider is integrated into Sports Interaction.
    you: Ok, so how long will it take me to get my money back that I have deposited at? To my neteller account?

    Jonathan: Typically, this takes 24-48 hours.

    you: even though you have made a mistake?

    you: it shouldnt be so hard for you to just refund my money straight away...

    Jonathan: I apologize for not realizing that Playtech doesn't service Sweden. However, we are offering an alternative.
    Jonathan: In any case, the processing time is unavoidable, much as we'd like to help.

    you: Yes, and I appreciate that, however it is a bit rougish to me when you cant tell me who is the software provider...
    you: Anyways, please remove my bonus, I will make a withdrawl
    you: Do i need to send in documents or anything=
    Jonathan: You may be asked to do so by our Security Department upon withdrawal.
    Jonathan: I will remove your bonus now; one moment, please.

    you: Ok, can i send them in straight away to avoid anymore time beeing spilled? Where do I send them?

    Jonathan: Your account balance is now $50--I do not see any bonus on this end.
    Jonathan: You may have a had a casino bonus, which would have been automatically forfeited when we put your money back in sportsbook.
    you: ok, hold on

    Jonathan: There is no impediment to withdrawing right away.
    Jonathan: When you request your withdrawal, you will see a link listing any necessary documents.

    you: ok, i am done... Can u please send a copy of this chat to my email=
    you: Never mind - i found it
    Jonathan: When you end the chat, you will have a function to do this.
    Jonathan: Is there anything else I may help you with?
    you: no thank you!
    you: Have a nice day/night

    info: Your chat transcript will be sent to xxx@hotmail.com at the end of your chat.
    Jonathan: I'm sorry for the trouble, Marie.
    Jonathan: You too!

    Jonathan: Thanks for chatting with me! I would appreciate if you would rate the service I have given you today. Please click the "Close" button to answer 4 short questions.
    you: its not your fault
    you: Ciao

  10. #7
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    Quote Originally Posted by SIACASINO View Post
    Hi,

    We use a bespoke platform for US players - not CTXM.
    Can you explain exactly how this works? What is "bespoke" supposed to mean? Thanks!
    http://www.ctxm.com/solutions/bespoke_development
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  11. #8
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    Quote Originally Posted by Casinomeister View Post
    Can you explain exactly how this works? What is "bespoke" supposed to mean? Thanks!
    http://www.ctxm.com/solutions/bespoke_development
    maybe he meant bespooked and there is a deadly curse on the software
    senseless gambling addict

  12. #9
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    Quote Originally Posted by chuchu59 View Post
    maybe he meant bespooked and there is a deadly curse on the software
    Looks like an integrated white label solutions provider, offering everything an operator needs in a "one stop shop". This is clearly a SECOND CLASS option where Playtech cannot be offered to customers.

    The odd thing is, if this is a Playtech decision, how come the OP can play at OTHER Playtech casinos?

    Still, if it's Playtech the OP prefers, the solution seems quite simple

    When it comes to accreditation however, it is hardly reassuring when even the NAME of the software the player is being offered is "sensitive", and so cannot be disclosed.

    First we are told it is this CTXM, rather than Playtech, that is offered to US players, then the rep posts a retraction, saying:-

    We use a bespoke platform for US players - not CTXM.

    I corrected this at the beginning of the thread.
    Now, it seems this applies not only to US players, but now Swedish players too, and was something that CS were clearly unaware of in their earlier attempts to fix the problem.

    Now, we have Playtech for most, but US and Swedish players have a software that is unidentified, thus CANNOT be considered to have been independently tested for fairness, and a great deal of cloak & dagger stuff from the operator, instead of a simple answer to a simple question of "what software is this?".

    The last time a casino got all secretive about the software, it turned out to be rogue, and the software some kind of "turnkey solution" from a company marketing itself as "Salus Technology". The software itself wasn't just "cheesy" in that case, it was ripped off from a number of major suppliers.

    I logged on to the CTXM site, where there is an example "demo casino". Rather helpfully, it just loaded a blank page, and would proceed no further. At least players aren't going to lose money on these games


    Having fair and independently tested software is one of the basic requirements for a legitimate operation, and if even a small number of players are ringfenced into an unknown and untested product, the operation as a whole surely does not meet the standards for accreditation, as this has to be based on ALL players getting EQUAL standards of transparency and fairness in their dealings.

    The software may well be legit and fair, but without knowing what it is, and whether, and by whom, it has been tested, it cannot be considered "safe" as far as play for real money is concerned.

    I am wondering what other countries are going to find themselves shunted into this unknown software, since up until now, we have been told this ONLY affected US players, and this was down to Playtech.

    What's wrong with RTG as a solution to the "no Playtech" problem? - they take ANYBODY, are well recognised by US players, and well known and independently tested enough that despite some concerns, most other players will accept it as a substitute for Playtech.
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    CXTM maybe fair... But for fair's sake let us remember the origin of CXTM... It was the proprietary and in house software of Luck3... And doesnt anyone else remember how long Luck3 was taking deposits with nobody home and no chance for w/d before the cake network shut down their poker ops, and the power went out wherever their 'deposit only' server was? It was over 3 weeks... Just saying... Born under a bad sign---at best!

    oh yeah, almost forgot...from whatis dork comb, i mean dotcom

    Bespoke (pronounced bee-SPOHK) is a term used in the United Kingdom and elsewhere for an individually- or custom-made product or service. Traditionally applied to custom-tailored clothing, the term has been extended to information technology, especially for software consulting services. Typically, software consulting companies offer packaged (already invented and generally applicable) software and bespoke software for client needs that can't be satisfied by packaged software. In the U.S., bespoke software is often called custom or custom-designed software.
    Bespoke is a form derived from bespeak, which was used as early as 1583 to refer to the ordering of goods.

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