Newbie looking for advice

**lidkev1981** · 4th March 2011, 09:44 PM

Hi,

Newbie looking for some advice.

Ihave been playing online for a longtime... anyways I decided while watching the footy the other night I would have a flutter and decided to join REEF CLUB CASINO

after playing for a few hours i had approx £330 - about 50 up.

I withdrew this, no bonuses, as I opt out of them... and all was well. The next day I got an email from cassava saying my account is temp suspended. . . . basicly I have had an account with hem years agao that I self excluded. and now after complaining they say they might let me back..

The prob is it takes ages for them to responde, and havnt heard anyhting for days, also no contact number, when i speak to customer services they say they cant help me.

IU just want my money out of it, even if its just what i deposited. I deposited via paypal but they say they cant help, does anyone ahve any advice on how I can put pressure on them to resolve this.

Any help apprecaited.

**rainmaker** · 4th March 2011, 09:52 PM

Reef Club Casino is under Baptism by Fire - Pending Accredited Casinos.

If you self excluded yourself for "the rest of your life", then they have a problem if they later let you re-open an account or register a new one.

Anyway, if they did allow you to re-open/register then you are entitled to your winnings.

You might want to send a PM to a rep. Look under "I-Gaming Forum Reps"

**lidkev1981** · 4th March 2011, 10:04 PM

Originally Posted by rainmaker

Reef Club Casino is under Baptism by Fire - Pending Accredited Casinos.

If you self excluded yourself for "the rest of your life", then they have a problem if they later let you re-open an account or register a new one.

Anyway, if they did allow you to re-open/register then you are entitled to your winnings.

You might want to send a PM to a rep. Look under "I-Gaming Forum Reps"

thanks mate, sorry who are the reps... so bit new to all this

**rainmaker** · 4th March 2011, 10:07 PM

Originally Posted by lidkev1981

thanks mate, sorry who are the reps... so bit new to all this

http://www.casinomeister.com/forums/...rachel888.html

This is the rep. She will probaly look into this issue if you send her info about your case in a private message. She is most helpfull

**lidkev1981** · 4th March 2011, 10:19 PM

Originally Posted by rainmaker

http://www.casinomeister.com/forums/...rachel888.html

This is the rep. She will probaly look into this issue if you send her info about your case in a private message to her. She is most helpfull

Cheers mate... much appreciated