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Thank you for the years iNetBet... haha!

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This post is to iNetBet and their rude incompetent support and all you guys that blow sunshine up iNetBet´s a** all the time.

I know many of you have encountered iNetBet´s rude support and total lack of grammar and spelling i their mails.

Here is how I finally had my account closed after being a member of 10 years depositing each and every month and cashing out alot sometimes.

I tried their free $3 chip for that new game and was lucky to make a withdrawal and I was so ecited I wanted to play more but the pending withdrawal was blocking me from deposit in the cashier so I wrote them this:

Hi,
I wanna make a deposit but I have pending withdrawal of $30 from that new game $3 chip.. Can you flush it or something so it dont block the deposit page in the cashier please? Account:******
Xxxxxxx

Usually they solve that by clear it som the deposit option become availeble again and the withdrawal payed the next day. But now they even processed it within a few minutes and showed up in my NETELLER account, GREAT! How nice!

Them I probably made some kind of mistake by emailing them this:

Hi again,
Wow, that was fast processing, is this always this fast these days like at
many other casinos or was it just because let me deposit again?

Regards,
Xxxxxx

They replied with this:

Dear Xxxxxx

We have always been the fastest, why do you have to suggest we did it so you can deposit again?
Please feel free to contact us at any time.
Best regards
CSR Alan
iNetBet Support Team

LOL...

I replied:

????? I asked you to do something so the cashier would let me to make a deposit while I had a pending withdrawal, usually it will only aks me to revers any pending withdrawal, but you processed the withdrawal(which were even better) and I only wonder if you process all withdrawals that fast nowadays? And you have never been the fastest paying casino, all my withdrawals have been payed the next day or at least 15 hours later...there are many casino that offer real time withdrawal or instant withdrawals on request via mail or live support which you dont even have.
I asked the question because if you always pay within 5 minutes I would deposit alot more and more often...but maybe this was a one time thing to clear the cashier for me?
You must be the most rude support among al casinos, always thinking the player wanna harm you or insult you in some way!

iNetBet replied:

You were insulting as you normally are.
You asked about a withdrawal and then promptly asked if it was because we want a deposit from you...how is that not rude.

WTF??

I wrote back and a copy to to the manager:

You are just too much. How could I be rude when I already asked you to make it possible for me to deposit in the first mail? It was ME that wanted you to make it possible for ME to deposit which I couldn´t due to the pending withdrawal. And when you solved the problem so fast by cashing out the withdrawal I ofcoarse wondered it was that fast just to fulfill my wishes to make another deposit OR do you have faster payout service these days when I dont know cuase it was long time I made a withdrawal...and I said “like many other casinos” are impoving their payout service....how is that rude?? And “me insulting as I normally are??” Gee, you really got issues of some kind...

And you can forget that deposit I planned to do to continue playing that new exciting game...

I was chocked...and thought for a while...then I sent them another email... this one:

I will do you a favor, after have been a very loyal “insulting?” player for almost 10 years you can go f*** yourselves! (without the ***)

Account: ********

Xxxxxxx

The manager replied within 1 minute:

Dear Xxxxxx

Your account has been closed
Regards
iNetBet Support

...which I expected.

Im not sure what they mean with "Dear"...probably just to be rude and insulting to the end... I should wite back ans ask questions like they do about every possible deeper meaning behind different words...

By the way I have not been very rude...90% of my mails to them is about promos, bonsues or askign them to redeem my loyalty points when their loyalty points redeem page dont seem to forward my requests...

No other casino treat me like this even though I could be quite pissed sometimes, I have only good things to say about iNetBet except their support...but now they are history, there are some many other alternatives these days which are as good as iNetBet.

Good luck at the games everyone!
 
In this case, I think the player was the rudest.


You can probably ask them to flush anytime. So I don`t see your case.

I can really understand why they closed your account.
 
You need to read the entire post guys...lol.

This was 2 weeks ago and the player(me) just asked a simple question and why would I be rude when Ive cashed out on a free chip and had it processed within 2 minutes? Read correct!

And the player have the right of being rude back when the player is happy and suddenly being called "insulting as you normally are" without notice....and then they talk bullcrap about "they have always been the fastest" and so on which is not true at all, they have NEVER been the fastest on withdrawals....their honest big brother Casino Extreme have always been there and been the fastest...probalby some more RTGs too.
 
You need to read the entire post guys...lol.

This was 2 weeks ago and the player(me) just asked a simple question and why would I be rude when Ive cashed out on a free chip and had it processed within 2 minutes? Read correct!

And the player have the right of being rude back when the player is happy and suddenly being called "insulting as you normally are" without notice....and then they talk bullcrap about "they have always been the fastest" and so on which is not true at all, they have NEVER been the fastest on withdrawals....their honest big brother Casino Extreme have always been there and been the fastest...probalby some more RTGs too.

Sorry, I will not continue this discussion. You are even being rude to us.

Your reply only shows us why the casino closed your account.

Good luck.
 
Well you dont even see my case and its not way they closed my account, I pretty much did it myself as I wrote in the first post.

Case is that my happy email conversion at start with iNetBet takes an very ugly turn and its not me starting it, and its not me spreading totally false information like they do. They are lie a bunch of 8 year olds living in a bubble think they are the best, fasted paying always...they dont even have live support or even basic email support for a couple of hours each day...
 
Nifty, iNetBet did not close my account, I didit with my last email to them....after realizing they hated me but not my money...

And Nifty and I rude for asking if they have got faster payout service? I hoped for an aswer like: Yes, whe nhave upgraded our service for faster payouts now" or something like that or "No, we just made this quick cashout to clear the cashier as you wished"...is it so hard?

And when I like fast cashouts I tend to deposit at casinos that have instant/in real time withdrawals I as I said in the mail would deposit alot mroe at inetBet their service have been upgraded...instad they say Im instulting...and like Im normally are and so on and then they say they "have always been the fastest" which is a lie...we all know it but maybe you are new in the online gambling world?? I promiose you, there are lots of casino which are faster than iNetBet...didnt you know?

This thread is dessert to inetBet, I know they are here....and on top of that my last transaction at them was a withdrawal. Nice.... hehe
 
And how could I accuse them for ulterior(what that now means) motivs when I in my first mail asked them to make it possible for me to deposit? In my first mail I showed them my intensions of wanting to make a deposit...then they say Im "insulting"...how could I be insulting for asking them to let me deposit with my own money??? LMFAO!!
A simple "YES" would satisfiy me when asking them if they made the fast payout to clear the cashier...then I know it was a one-time thing and not a new better serivice... Nono...instead they almost sue me for having other deeper intensions of some kind that is negative to them....
 
You did not ask them to close your account, you asked them to "go f*** yourselves!".

The casino decided to close your account. .
 
I've had instances at iNetBet (and CW and JC) where my withdrawal is processed within minutes, other times it's the next day. I think it's got more to do with what time the withdrawal is made - if you happen to get it in right before they're doing the next batch of withdrawals, it goes through really quickly - if you withdraw right after they've just done it then you have to wait for the next batch. Or it seems like that anyhow....
 
The casino provided an almost-instant cashout and from the email contents it was you who started a negative attitude. What would you say if you would have to wait 20 minutes in live chat and experience an extended waiting time or if you spoke to non-cooperative chat representatives? I strongly dislike amateurish casino supports, but in this case the casino seems quite ok to me.


B.
 
You did not ask them to close your account, you asked them to "go f*** yourselves!".

The casino decided to close your account.

Eh...I dont see the difference.... really!

chayton, yes you could be right there...first time for on 10 year then but the first time gotta be the first time sometime.. :) Still, my simple question about it couldn´t be that harmful? And I had withdrawals that have taken more than 24 hours with them and then 5 minutes ofcoarse justify that question. Since I liked the casino but tend to play 90% of my deposits at fastpaying casino I for sure would deposit more if their payout service had been upgraded...but instead there will be $0 in future deposits.
 
Where?...and why?? Sure my english is not 100% but its not that bad...

Mister, you are probably not a bad man. But you are acting quite confused. Maybe you should log of, go to sleep and come back tomorrow. Hopefully with a better attitude and understanding.
 
Thanks for this thread - it was amusing... =)
I really think that u were beeing the rude on in your emails, but that is just MY opinion!!
Also the reply that u got saying something like "that u are beeing rude again" tells us that it was not the first time.

Inetbet is of the best out there - in my opinion!!!
 
Nifty, iNetBet did not close my account, I didit with my last email to them....after realizing they hated me but not my money...

And Nifty and I rude for asking if they have got faster payout service? I hoped for an aswer like: Yes, whe nhave upgraded our service for faster payouts now" or something like that or "No, we just made this quick cashout to clear the cashier as you wished"...is it so hard?

And when I like fast cashouts I tend to deposit at casinos that have instant/in real time withdrawals I as I said in the mail would deposit alot mroe at inetBet their service have been upgraded...instad they say Im instulting...and like Im normally are and so on and then they say they "have always been the fastest" which is a lie...we all know it but maybe you are new in the online gambling world?? I promiose you, there are lots of casino which are faster than iNetBet...didnt you know?

This thread is dessert to inetBet, I know they are here....and on top of that my last transaction at them was a withdrawal. Nice.... hehe

I see nothing wrong with the OP's first email to Inetbet. And they fixed up a speedy withdrawal so he could again play.

Some months ago, a withdrawal of mine with Inetbet required an update of my verification. Fair enough, I did have a new credit card. I don't have a scanner, but I downloaded the faxback form and went out a couple of days later. I filled it in at the counter of the copy place, and had it scanned. Sent all docs as requested, and when I don't receive my withdrawal in the usual under a day, I contact support. At this point it's been a few days, but this is on my end, due to my need to go out to scan documents at my convenience.

I neglected to fill in my MB details, and I get a reply indicating this field is missing from my faxback. This withdrawal was not based on a Moneybooker's deposit. I emailed Inetbet back that my previous faxback in fact contained this, and I hoped they'd rely on that since I was anxious to deposit again. Heck, the last casino I won at is usually the first one to get a deposit. I honestly can't remember when I got paid, but it wasn't five minutes. I was just really happy they didn't make me wait days while I got out and spent more money to include the Moneybooker's account.

I think Inetbet's response to the OP was snippy. I'm not privy to to the lifetime correspondence between the parties, but even if the OP was very insulting, that's not appropriate for CS to remark upon.

I think the OP stepped way over that line in his last email to them. I applaud an employer that supports a policy of their employees to not have to tolerate such languange. I suspect ceks knew that was crossing a line.

But I also suspect that Inetbet's support taking every question personally accelerated all this.

It's worth noting that Inetbet paid the customer, even though they are refusing future custom.

Inetbet's email only support has flaws. But I think they show real integrity always.
 
Some of us have had run-ins with Alan, personally, I don't understand why InetBet keeps him. I chose to ignore the rude email he sent back to me, and opted to have my account closed instead. I figured they didn't need or want my business with the total lack of answering the question posed to them.

That aside, it still doesn't give another person the right to return verbal abuse. Two wrongs don't make a right. And from what the OP has posted in the rest of his posts in this thread, he doesn't seem to want the respect of the forum members here either.

That being said, I hope if this person continues to post here, his/her posts are more member-friendly than this one is...
 
ceks79 said:
...I know many of you have encountered iNetBet´s rude support and total lack of grammar and spelling i their mails...
Please don't criticize people's grammar or spelling mistakes if you are guilty of the same. Thanks! :thumbsup:

As for the debate of who is being rude here - well, if you need to resort to abusing someone you don't even know with "go fuck yourself", I'd say you are the one being childish and offensive.

What is your problem? Why go to such lengths to publicize all of this? You seem to feel that a customer service rep is fair game to humiliate, but it's you who is being rude and out of line. And I'm sure that the CSR has had his fair share of crap from you - there are always two sides of the coin, so I wouldn't go throwing stones in a house of glass.

Edited to add: How would you like it if the customer reps came here posting player chat logs bitching about rude customers? I'd bet we'd see waaay more postings from abused CSRs than from "abused" players. :rolleyes:
 
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This is officially the first sweedish person I've seen with a sense of humour.

I have never seen a sweedish comic ever.

:axeman:

No, Spot on! I've seen more comics here, since I signed up three days ago, than I've seen living in this country for 46 years. :notworthy
You people have yet to realise that life is serious business, the glass is always half empty and the sun never shines ;)
(it spells swedish BTW ;) and swede (unfortunately)
 
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Please don't criticize people's grammar or spelling mistakes if you are guilty of the same. Thanks! :thumbsup:

As for the debate of who is being rude here - well, if you need to resort to abusing someone you don't even know with "go fuck yourself", I'd say you are the one being childish and offensive.

What is your problem? Why go to such lengths to publicize all of this? You seem to feel that a customer service rep is fair game to humiliate, but it's you who is being rude and out of line. And I'm sure that the CSR has had his fair share of crap from you - there are always two sides of the coin, so I wouldn't go throwing stones in a house of glass.Edited to add: How would you like it if the customer reps came here posting player chat logs bitching about rude customers? I'd bet we'd see waaay more postings from abused CSRs than from "abused" players. :rolleyes:


I think that CS at most casinos is being verbally abused regularly. And it is probably a big problem for many.

Online players usually don't have any physical contact with the people at customer support, and therefore its much more accepted among players to yell and complaint in those surroundings. Casinos becomes something unknown, just a name far away. Players often forgets that the CS in fact contains real and breathable people. I would like to see cheks79 tell somebody in the "real life" to "go fuck yourself". He would probably not do that to a person he hardly had spoken to before.

Another thing is, that some players may be addicted to gambling and they are almost always angry and hard to talk to after they have lost all of his or hers funds. Some players might be in big financial troubles and NEEDS to win. When they don't...well just blame the casino and abuse the CS. And you have those players who always complain. No matter what.

I think we shall respect those who works in CS. I would not have the patience to do such a job. I would probably tell most of the players to go fuck themselves :)
 
yeah..poor CS...

Hi there Mr Meister, nice you could drop by.. Ive watched you over the years and I think you do a great job! :thumbsup:

The CS cant even speak swedish and Im excused when it not my language...but often they answer with just a sentence...not even a big letter at start or a "." in the end...and not even "Hi" or so like all other serious casinos and companys use...their email program probably can do it for them...

And its not like I started my email conversations with:

"Hi,

Go fuck yourselves, I wonder about my withdrawal.... :) (..and so on)

Regards,
Xxxxxx "

LOL

Like we all know, I won $30 from a free chip which were processed instantly on request...I was surprised and happy and asked them a question....their reply on that was the turn! Not me...

We have always been the fastest, why do you have to suggest we did it so you can deposit again?

And...

You were insulting as you normally are.
You asked about a withdrawal and then promptly asked if it was because we want a deposit from you...how is that not rude.

At least they didnt forget a big "Y" in "You"..and the dot at the end...

Ill tell ya, dont be surprized if two men in blck suits come your door if you ask iNetBet questions. Never ask any questions!

Ive asked question about their newletter 6 month ago...it seem Im the only one wondering why there is only 3-4 Random Jackpots goin off each month from Jan 2010(last year).....when there have been around 7-13 Random Jackpots each and every month 7-8 years back...why is that? The ysay its "Random" and there are more new games now...but I dont buy that. There have always been new games and the pattern here is not "random"...just take a look at the lastest newletter... I guess they think bad of me wondering what is goin on and they cant let it go...that dont have the proffesinalsm to start neural in every email conversation. And believe it or not, ive blown tonnes of sunshine upp their ass over the years too..thanking them and sending screamshots....

I liked iNetBet, they have no withdrawal limit and are honest...which is most important...but still I dont think they should be immune to bad critism and this post it to them, they can have it. And I think they should come out from their glass bubble and re-new their casino and support. It has been the same for 100 years, nothing new. Well, enough for me now.

Good luck at the games! :thumbsup:
 
Edited to add: How would you like it if the customer reps came here posting player chat logs bitching about rude customers? I'd bet we'd see waaay more postings from abused CSRs than from "abused" players. :rolleyes:

I think you should have a forum for reps to do just that!! :thumbsup:

It would be quite interesting, IMO.

The reps could change/delete the persons name so no privacy violation issues come up.

I'm sure the reps would enjoy the opportunity to "vent" a bit here on Casinomeister... :)
 
...and all you guys that blow sunshine up iNetBet´s a** all the time.
That is not at all true. You will find many critics of iNetBet on Casinomeister, such as myself. I refuse to play at iNetBet until they get some decent player support happening. Email support is just not good enough.
 
I was away for over a year. Now that I decided to play a little again I naturally went first to inetbet. They had the best rep and fair terms for bonuses and withdrawals.

Anyways, I made a withdrawal and that's where the drama started. They have to reverify everything due to 'legislation'. I hooked up an old pc to use my scanner (not compatible with Win7) and send in the form. They don't like it and for no good reason.

The support is not what it used to be and it ruins the whole experience for me knowing what I'll have to deal with if/when it comes time to make a wdw. In the meantime I've played at two other casinos without any problem.
 
I was away for over a year. Now that I decided to play a little again I naturally went first to inetbet. They had the best rep and fair terms for bonuses and withdrawals.

Anyways, I made a withdrawal and that's where the drama started. They have to reverify everything due to 'legislation'. I hooked up an old pc to use my scanner (not compatible with Win7) and send in the form. They don't like it and for no good reason.

The support is not what it used to be and it ruins the whole experience for me knowing what I'll have to deal with if/when it comes time to make a wdw. In the meantime I've played at two other casinos without any problem.

What legislation?

I know of NO legislation affecting casinos based in those "jurisdictions of convenience" that would oblige them to do any such thing, just as there are no "rights" for players when things go wrong.

iNetBet mean "POLICY" which is very different from "legislation". Clearly, the "policy" at the other two casinos is different, which would NOT be the case if this was really "legislation" imposed from above.

A previous case proved that the form they use is outdated, and the problem is likely to be that they wanted information NOT asked for on the form.

Rather than mess players around, UPDATE THE DAMN FORM!! so that all the information needed is catered for.
 
Some good points VWM but while it may indeed be policy -depending where a casino is licensed it could well be the upgraded AML legislation- especially if the OP is using new card or the account has been dormant since before the legislative changes.

This may not apply to the other casinos being played if they were licensed in another jurisdiction.
 
Hi All,

I though I would step in here to address the last few posts in order to avoid any confusion or misconceptions.

Soflat - I PM'ed you a few days back asking for your account details so I could look into your query. As of yet I have not received a reply.
As far as I can see we have no pending withdrawals from anyone in your state. There was one recent withdrawal form that area, which has now been processed, where a player did not fill in relevant details on their fax back form. They left out their address and withdrawal option details. I can only assume this was you but as I don't have your account details I cannot confirm. The withdrawal was processed as soon as the correct information was sent in.

VWM - We never mention anything to do with legislation when we ask for updated details. Accounts may ask for an updated FBF if the one on record is quite old. We have to keep these up to date to conform with processors KYC stipulations. No mention of "legislation" on our end - that was just the word Soflat chose to explain it.
In this particular case we did request anything not asked for on the form - just for it to be filled in correctly. So before pontificating about something it might be an idea to get all of the information.

I hope this clarifies things for people.

Best Regards
iNetBet Promos
 
That is false. I put the term legislation in quotation marks because that was the term used by inetbet when they requested the new faxback form and docs.

And the inetbet site specifically states that the faxback form will only be required one time.

I could see maybe requesting a new id scan to make sure the player didn't change his/her identity or something. But asking someone to write their address on a form when it is on their id and on the previously submitted faxback form is silly.

It's all fine though. I've had some good luck and I received the wdw. It was more of a hassle than I expected, but it is a good outfit and I'm not holding this against them.
 
"you're always rude"

Is this the Whispering Game or what? Its funny to see people like you corrupting and blow up things...where did you find that text BBKPoker? I can only see you have fabricated that text in your head...

Also you play psychologist based on your assumtions...probably here and assuming that

I dont recall Ive ever whined about losing a deposit, last time I write to inetbet was about a year ago (Feb 2010) asking questions and wondering about their Newsletter...and the fact that there was a very sudden drop on Random Jackpots winners...two months in a row...I already then saw something was strange...they replied about that wat its mean with "Random"...sometimes there is not so many winners..ok then, but then 6 months later I asked the same thing when each and every Newsletter showed 3-4 Random Jackpot winners instead of 7-15 Random Jackpot winners ech and every month for almost 10 years......well, then after 10-11 month with almost no Random jackpot winners I gave up asking what was wrong? I wonder what changed after Jan 2010...they also said there is more games now and that is a reason of less Random Jackpot winners...but I say there have always been new games...its not like there was 30 Real Series slot then suddenly there was 60 of them at Jan 2010...there have been 1-2 new slots each month...

I think the jackpot system got messed up then these slots with tiny Minor/Major jackpots were introduced...combined with decreased payouts for some reason...but I seem to be the only one playing inetbet since 10 years back and have read their all their Newsletters since that and have a decent memory??
 
Is this the Whispering Game or what? Its funny to see people like you corrupting and blow up things...where did you find that text BBKPoker? I can only see you have fabricated that text in your head...

It's pretty obvious from the tone and content of your posts here, and I mean you already quoted yourself telling customer service to f*** off.

I wouldn't lose too much sleep about you going elsewhere if I were inetbet given your incoherent ranting. Why not grace a rogue casino with your abuse? They are probably used to hearing it.
 
Im not the one fabricating things here...and if you read my first post you should understand why I said that last thing...

I did not say "Go fuck youselves" as in "Hi, I have a question about my withdrawal".

I understand support if Ive been rude from the start but when there is an issue support should always start as a neutral and focus on the issue, not attacking without any reason... If they wanna attack me why not do it when IM rude. Why attack when Im nice and happy?

You go on tilting yourself at the poker tables and come here telling lies to compensate your own misery in some way...I dont give a shit. Ive been along here as long at the Meister himself so I know when Im wrong or when the casino is wrong.

Im done in this thread.
 
Im not the one fabricating things here...and if you read my first post you should understand why I said that last thing...

I did not say "Go fuck youselves" as in "Hi, I have a question about my withdrawal".

I understand support if Ive been rude from the start but when there is an issue support should always start as a neutral and focus on the issue, not attacking without any reason... If they wanna attack me why not do it when IM rude. Why attack when Im nice and happy?

You go on tilting yourself at the poker tables and come here telling lies to compensate your own misery in some way...I dont give a shit. Ive been along here as long at the Meister himself so I know when Im wrong or when the casino is wrong.

Im done in this thread.

Make no mistake.

You were rude then and you were rude just now.

Judging from the responses you have given to other members, and the casino, it seems rudeness if your first resort when you don't agree with someone or something.

Time to grow up and stop throwing tantrums when you don't like something.
 
Im not the one fabricating things here...and if you read my first post you should understand why I said that last thing...

I did not say "Go fuck youselves" as in "Hi, I have a question about my withdrawal".

I understand support if Ive been rude from the start but when there is an issue support should always start as a neutral and focus on the issue, not attacking without any reason... If they wanna attack me why not do it when IM rude. Why attack when Im nice and happy?

You go on tilting yourself at the poker tables and come here telling lies to compensate your own misery in some way...I dont give a shit. Ive been along here as long at the Meister himself so I know when Im wrong or when the casino is wrong.

Im done in this thread.

Man...why did you take the bait...the guy wrote that post almost 10 days ago. Nobody cared and now you have put yourself up as a target again when things were over. You don't always have to have the last word.

You are probably right as rain, but you can't argue with people with a mission!

Relax, don't do it, and everything is just fine. A real man doesn't lower themselves to those that takes shots at him.
 
Gret, yeah you are so right....and I was away for 2 weeks and was not able to take the bait earlier...LOL
Its seem Im not allowed to be rude back when people with a mission come here and lie and fabricate things.
 
Okay, I'm putting a fork in this one because it's done. All I can see is this thread spiraling into a "f*** you" slagging match.

Have a nice weekend y'all :thumbsup:
 
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