Bodog - You've really gone down hill

[darkpixie]

Long story short.
I have a VERIFIED Bodog Canada account.
I tried out thier new chequing deposit method.
$20 deposit
Wake up this morning my account is disabled.
Contact support and they need to VERIFY my account.
I tell them the exact date my account was already verified (sent folders are handy that way)
They confirm that yes I have verified already.
They want confirmation that the bank account is mine.
I don't have personal cheques and my statements are paperless.
I send them a screenshot from my online banking showing among all things my Name, Address Account number and the FACT that I have paperless banking.
Bodog insists I get a letter from the Bank Manager to verify my account.
Lots of back and forth, CS tells me my deposit will be refunded. Then I speak to finance and they tell me the opposite.
So now I am contemplating placing a stop payment on the measly $20 deposit, it will probably cost me more in fees but based on principle I would be happy to do it.
Also they refused to tell me who the payee on the cheque was, and I can't login to get any transaction information. Nor did they send a deposit confirmation email.
I am very very annoyed.

The end

PS: If you have deposited with Bodog Canada via the cheque method before and can send me the Payee info that would be great.

[petro]

(Shrugs.) You must be used to pretty good treatment if you think that is bad.
I've been trying for almost a month to get my $ of another casino and it's looking now like a PaB.
This particular casino demanded much more ID than I could even hope to provide. After I gave them one set they wanted more and more.

[darkpixie]

It gets more interesting.
Now before you all jump down my throat... My boyfriend had been getting calls from Bodog to join and deposit and during one of these calls he told them that his GF played and we live together so he couldn't. The rep told him it would be ok as long as we were two different people, further the two accounts issue under one roof has not been mentioned at all in this fiasco.... Anyways... to continue with this story.

Last night he deposited $20 as well, its actually what prompted me to try out the chequing method. Unfortunately he busted out in short order whereas I did not.

His account has NOT been verified.
His account is zero balance, my account has about $20 in it.
His account is NOT disabled, nor has he received any communication asking for verification at all.

Now... why would that be?

[vinylweatherman]

It gets more interesting.
Now before you all jump down my throat... My boyfriend had been getting calls from Bodog to join and deposit and during one of these calls he told them that his GF played and we live together so he couldn't. The rep told him it would be ok as long as we were two different people, further the two accounts issue under one roof has not been mentioned at all in this fiasco.... Anyways... to continue with this story.

Last night he deposited $20 as well, its actually what prompted me to try out the chequing method. Unfortunately he busted out in short order whereas I did not.

His account has NOT been verified.
His account is zero balance, my account has about $20 in it.
His account is NOT disabled, nor has he received any communication asking for verification at all.

Now... why would that be?

Did you both use the SAME bank account for your $20 deposits?

In any case, demanding a SPECIAL letter from a bank manager is going TOO far, since surely it is none of your bank manager's business to know that you gamble at Bodog.

I bet they wouldn't ask an AMERICAN player to go to their bank manager for such a letter, given that this would immediately expose the entire transaction path from US player to casino to DoJ scrutiny.

BoDog KNOW the situation in any case, since they have been phoning your boyfriend.

This leads me to my "WTF of the week". WHY are they PESTERING your BOYFRIEND to join BoDog in the first place. He clearly does NOT have an account at the moment, so HOW did BoDog get his details? I can ONLY think they are MISUSING your PERSONAL INFORMATION registered at the casino to MARKET to a DIFFERENT person they know lives with you. This is a SERIOUS breach of confidentiality, worth a PAB in it's own right.

The fact that your boyfriend started playing is probably what has caused YOUR account to be locked when you later ALSO deposited $20. It seems YOU are now the one under suspicion, since as you said, your boyfriend was allowed to play on his $20, whereas you have NOT been allowed to.

[darkpixie]

Did you both use the SAME bank account for your $20 deposits?

Nope, different accounts as we are different people, we don't even have a joint account. Different emails, different phone numbers, different computers. So on and so forth.

As to why they phone him asking for deposits... Desperation I guess. I don't get the same phone calls. Its very strange. Mind you I think I opted out of marketing in their software somewhere. Not sure how they got his number. He may have had an account from when we didn't live together, only he knows I guess, but I am pretty sure he has only had his current number since we have been living together, (the phone is in my name cause we got a deal on our mobile that way)

The fact that your boyfriend started playing is probably what has caused YOUR account to be locked when you later ALSO deposited $20. It seems YOU are now the one under suspicion, since as you said, your boyfriend was allowed to play on his $20, whereas you have NOT been allowed to.

Actually I played for several hours last night. Not a peep from the casino. My $20 was over $200 at one point, but when I signed off it was back down to $20. I honestly, don't think that is the case because for one, I am VERIFIED. Two, both accounts were not locked, ONLY THE ACCOUNT WITH FUNDS REMAINING. My boyfriend is free to continue to deposit with the same method to his hearts content. As long as he he busts out before what ever script they are running to disable accounts with money runs. There has also been ZERO mention of us having two accounts under one roof. Just requests to verify my bank account with a letter from my bank manager.


Its very puzzling. They have however finally sent me an email stating that my transaction has been reversed. (as I requested it be) It only took 3 hours of speaking to support to accomplish that.

[vinylweatherman]

Nope, different accounts as we are different people, we don't even have a joint account. Different emails, different phone numbers, different computers. So on and so forth.

As to why they phone him asking for deposits... Desperation I guess. I don't get the same phone calls. Its very strange. Mind you I think I opted out of marketing in their software somewhere. Not sure how they got his number. He may have had an account from when we didn't live together, only he knows I guess, but I am pretty sure he has only had his current number since we have been living together, (the phone is in my name cause we got a deal on our mobile that way)



Actually I played for several hours last night. Not a peep from the casino. My $20 was over $200 at one point, but when I signed off it was back down to $20. I honestly, don't think that is the case because for one, I am VERIFIED. Two, both accounts were not locked, ONLY THE ACCOUNT WITH FUNDS REMAINING. My boyfriend is free to continue to deposit with the same method to his hearts content. As long as he he busts out before what ever script they are running to disable accounts with money runs. There has also been ZERO mention of us having two accounts under one roof. Just requests to verify my bank account with a letter from my bank manager.


Its very puzzling. They have however finally sent me an email stating that my transaction has been reversed. (as I requested it be) It only took 3 hours of speaking to support to accomplish that.

Given this fiasco, perhaps the pair of you should CLOSE your accounts, and tell them that you have agreed between yourselves to do this because of this fiasco, and you would rather make a "clean start" with one of their competitors, rather than try in vain to sort out a mess that seems to be out of control on their systems.

Your boyfriend may eventually be asked the same verification questions when he tries to WITHDRAW, and whilst you might think this is "sorted" by them agreeing to give back the $20 you deposited, your boyfriend is very likely to fall foul of the repercussions of this, in the same way that YOU "copped it" when the marketing rep managed to get your boyfriend to open an account & play.

From your post, I can see no LEGITIMATE way they could have got hold of your boyfriend's details without using YOUR information from YOUR account as a "marketing lead". They also didn't take "no" for an answer from your boyfriend, as they kept on phoning.

[darkpixie]

Yeah I requested my deposit be refunded and account closed because of this.


And while I can not speak for him, I think he is on his way to do the same, but for his own reasons. He was having trouble getting his $20 to show in the software on the RTG games last night, it showed in the bodog games no problem but he wasn't interested in playing those so he called support and tried to get them to help him. Support was utterly useless and he when he asked if he could maybe speak to someone else that could help him he was told to hang up and call back to get a different rep. In the end I fixed the issue for him... (I work in IT and he being male.... well he didn't want to ask me for help... its like men not wanting to stop and ask for directions )

All support had to do was tell him to update java, flash, clear his browser cache and restart his machine. So yeah utterly useless.

[BodogBecky]

Long story short.
I have a VERIFIED Bodog Canada account.
I tried out thier new chequing deposit method.
$20 deposit
Wake up this morning my account is disabled.
Contact support and they need to VERIFY my account.
I tell them the exact date my account was already verified (sent folders are handy that way)
They confirm that yes I have verified already.
They want confirmation that the bank account is mine.
I don't have personal cheques and my statements are paperless.
I send them a screenshot from my online banking showing among all things my Name, Address Account number and the FACT that I have paperless banking.
Bodog insists I get a letter from the Bank Manager to verify my account.
Lots of back and forth, CS tells me my deposit will be refunded. Then I speak to finance and they tell me the opposite.
So now I am contemplating placing a stop payment on the measly $20 deposit, it will probably cost me more in fees but based on principle I would be happy to do it.
Also they refused to tell me who the payee on the cheque was, and I can't login to get any transaction information. Nor did they send a deposit confirmation email.
I am very very annoyed.

The end

PS: If you have deposited with Bodog Canada via the cheque method before and can send me the Payee info that would be great.

Hi darkpixie, I am sorry to hear about your troubles. Can you please PM me your account number and I will speak with a senior CS manager ASAP on your behalf?

Thank you,
Becky

[vinylweatherman]

Hi darkpixie, I am sorry to hear about your troubles. Can you please PM me your account number and I will speak with a senior CS manager ASAP on your behalf?

Thank you,
Becky

This is what front line support is for. If it needed to be escalated to a senior CS manager, support should have done it there & then.

...and WTF is this about:-

My boyfriend had been getting calls from Bodog to join and deposit

Since when did it become acceptable to market gambling by "cold calling" players who do NOT have an account, and who's details you have no business having possession of in any case.

Not only is this in bad taste, it probably caused this problem in the first place by triggering a "duplicate account" fraud flag on the system, and whilst the marketing "left hand" knew this was a "false positive", the CS "right hand" had not been told, so dealt with it under the procedures for a suspected fraudster.

In the end, an effort to GAIN a customer has caused you to LOSE a long term customer instead.

[darkpixie]

Hi Becky, I sent you a PM...