JackpotCityCasino doesn't want to give a prize

**fedota** · 8th October 2010, 03:21 AM

Has received £5 nodeposit bonus from JackpotCityCasino and has won £3000. Has requested withdrawal and my account have closed. I have asked why, to me have answered from for suspicious actions. Played only in slots how I could play suspiciously in them? I think suspicious actions it is the big prize

Thank God I haven't lost the money. I play various casinos two years and it with me happens for the first time. Take into consideration

P.S. I write with the help online of the translator, excuse if not clearly

**colly** · 8th October 2010, 02:41 PM

Post deleted- wrong information (thanks Chayton)

Cheers Colly

**chayton** · 8th October 2010, 02:56 PM

@ colly - Jackpot City is a Belle Rock MG casino, I think you're confusing them with Jackpot Capital (RTG)

**colly** · 8th October 2010, 03:36 PM

Originally Posted by chayton

@ colly - Jackpot City is a Belle Rock MG casino, I think you're confusing them with Jackpot Capital (RTG)

You are absolutely right= heck its nearly 1am here so the brain cells are starting to fade . Will try and delete post

Cheers
Colly

**chayton** · 8th October 2010, 05:15 PM

Originally Posted by colly

You are absolutely right= heck its nearly 1am here so the brain cells are starting to fade . Will try and delete post

Cheers
Colly

I do that all the time, there are too many casinos with similar names!

I'll shoot a PM to the Belle Rock guy and see if there's anything he can input here. Since it's a free chip issue I'm assuming it's a case of only allowing you to use it at only one casino in the group or maybe a multiple account thing...? Or maybe wagering more than 25%? We'll see....

**Cobus** · 9th October 2010, 01:59 AM

Hi Fedota,

Can you send me a PM with your Jackpot City account number please and I'll look into this for you.

Thanks
Cobus

**SlotMonster** · 9th October 2010, 08:56 AM

Fedota, if you need any help with "russian-english" translation - just let me know. I'll be happy to help you.

Короче, если нужна помощь с переводом - обращайся

**Cobus** · 11th October 2010, 03:03 PM

Hi fedota,

I have replied to your PM.

In short, the account was closed due to multiple accounts being opened on the same day which is not allowed by the casinos.

Thanks
Cobus

**fedota** · 18th October 2010, 01:27 PM

Yes I have really created accounts in all casinos of group BelleRock and everywhere have received bonuses without the deposit. But as far as I know it isn't forbidden. In the same casino I didn't create two accounts. A problem in that that casinos were very conveniently arranged. According to their rules the player at all has no rights and unlike real casinos on casino online to court won't submit. I have won a great sum without having spent in a casino of any cent and what prevents a casino to close my account for any reason not to pay? After all I all the same can make nothing. Fortunately in the present state of affairs I have gained experience without having lost the money that too very much it is not bad.
P.S. Thanks Kobus for spent time.

**vinylweatherman** · 18th October 2010, 09:48 PM

Originally Posted by Cobus

Hi fedota,

I have replied to your PM.

In short, the account was closed due to multiple accounts being opened on the same day which is not allowed by the casinos.

Thanks
Cobus

Could you clarify please, fedota says this is NOT the case, and that he only has ONE account per casino - nothing wrong with that, I have one account at each of the Belle Rock casinos, and you have not had a problem with this.

Originally Posted by fedota

Yes I have really created accounts in all casinos of group BelleRock and everywhere have received bonuses without the deposit. But as far as I know it isn't forbidden. In the same casino I didn't create two accounts. A problem in that that casinos were very conveniently arranged. According to their rules the player at all has no rights and unlike real casinos on casino online to court won't submit. I have won a great sum without having spent in a casino of any cent and what prevents a casino to close my account for any reason not to pay? After all I all the same can make nothing. Fortunately in the present state of affairs I have gained experience without having lost the money that too very much it is not bad.
P.S. Thanks Kobus for spent time.

Your advertising ENCOURAGES players to have a single account in each of the 4 casinos currently operating. I have SEEN this advertising, and it was YOUR website, thus YOUR responsibility for getting it right, and more importantly not MISLEADING in content.