JackpotCityCasino doesn't want to give a prize

[fedota]

The history proceeds. JackpotCityCasino has transfered into my account in neteller £100. My account remains closed. I have asked support that it means? Here my conversation with them:
Welcome to Casino Support, Claire will be right with you.

Claire:
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

(Russian Federation) Maksim Fedorov:
Hello. I with whom can tell that on Russian

Claire:
There are no Russian Agents on duty at this time

(Russian Federation) Maksim Fedorov:
I can wait. How long?

(Russian Federation) Maksim Fedorov:
I can wait. How long?

Claire:
Your withdrawal of 100 has been allocated to your Neteller account and should be reflecting

Claire:
Is there anything else that I can assist with?

(Russian Federation) Maksim Fedorov:
I don't understand, my account is closed also I I didn't order withdrawal of 100 pounds ordered withdrawal of 3000 pounds. How you can explain me it?

Claire:
Your account has been closed, the casino reserves the right to close your account at their discretion

Claire:
Your withdrawal of 3000 will not be paid, but they have paid you 100 which should be in your neteller accont now

(Russian Federation) Maksim Fedorov:
Forgive at me a problem with a window of a chat

Claire:
Is there anything else that I can assist with?

The chat has ended.

I mean was the rights about that JackpotCityCasino has closed my account because of unwillingness to pay the large sum won by means of a bonus. I plan to address in eCOGRA with the complaint. I want justice. Why the casino approved to game eCOGRA and accredited casinomeister can so itself to conduct with players? If you consider that I am not right express please

[takethemoney]

The history proceeds. JackpotCityCasino has transfered into my account in neteller £100. My account remains closed. I have asked support that it means? Here my conversation with them:
Welcome to Casino Support, Claire will be right with you.

Claire:
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

(Russian Federation) Maksim Fedorov:
Hello. I with whom can tell that on Russian

Claire:
There are no Russian Agents on duty at this time

(Russian Federation) Maksim Fedorov:
I can wait. How long?

(Russian Federation) Maksim Fedorov:
I can wait. How long?

Claire:
Your withdrawal of 100 has been allocated to your Neteller account and should be reflecting

Claire:
Is there anything else that I can assist with?

(Russian Federation) Maksim Fedorov:
I don't understand, my account is closed also I I didn't order withdrawal of 100 pounds ordered withdrawal of 3000 pounds. How you can explain me it?

Claire:
Your account has been closed, the casino reserves the right to close your account at their discretion

Claire:
Your withdrawal of 3000 will not be paid, but they have paid you 100 which should be in your neteller accont now

(Russian Federation) Maksim Fedorov:
Forgive at me a problem with a window of a chat

Claire:
Is there anything else that I can assist with?

The chat has ended.

I mean was the rights about that JackpotCityCasino has closed my account because of unwillingness to pay the large sum won by means of a bonus. I plan to address in eCOGRA with the complaint. I want justice. Why the casino approved to game eCOGRA and accredited casinomeister can so itself to conduct with players? If you consider that I am not right express please

We'll await the other side of the story.

Edit: Nevermind. I went back a page and read the other side of the story.

[just play]

Something is strange...why would he get paid $100? Do MG's have max withdrawals like RTG's? If so, then it's not strange, but if not???

wait...if he had multiple accounts, then again why pay him? I must be missing something.

[takethemoney]

Something is strange...why would he get paid $100? Do MG's have max withdrawals like RTG's? If so, then it's not strange, but if not???

wait...if he had multiple accounts, then again why pay him? I must be missing something.

Yeah, I don't understand this either.

[taysh075]

Hmmm the $100 is just odd. It makes no sense to me. I would be nice if the rep came back on an clarified whether the multiple accounts were at the same casino, or one in each of the group casinos. Some further information is definately needed.

[Cobus]

Hi,

The account was closed due to multiple accounts opened by users with the same IP/Email address. The sign-up bonus was received on one of the accounts and, as per the terms and conditions, only one bonus per household/IP/Email address.

However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

The terms and conditions of the free offer that fedota received do state that only $100 can be withdraw from any winnings.

Thanks
Cobus

[vinylweatherman]

Hi,

The account was closed due to multiple accounts opened by users with the same IP/Email address. The sign-up bonus was received on one of the accounts and, as per the terms and conditions, only one bonus per household/IP/Email address.

However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

The terms and conditions of the free offer that fedota received do state that only $100 can be withdraw from any winnings.
Thanks
Cobus

In effect, fedota WAS paid, and IN FULL according to the terms of the free chip offer. Although MGS casinos generally do NOT have max cashouts, many DO have a cap on winnings that can be paid to a player who has been granted a free chip, but NEVER deposited.

I read from this that it was duplicate accounts at the SAME casino, and that the free chip that produced the win should never have been granted in the first place.

I very much doubt that different players would all use the SAME email address, even though there are circumstances in which they might have the same IP address allocated to them when registering.

The "one per household" rule is ALWAYS going to catch out innocent players because many players keep their gambling habits secret from their partners, as well as other members of the household. You CAN therefore get different members of a household signing up at the same casino thinking they are the only one who has done it, but this would NEVER be the case if they were all using the same email address, as they would see that another household member had already opened an account.

[fedota]

I already spoke, I didn't create two accounts in one casino but who to me will believe I can't explain a situation with IP because my provider gives to me not static IP and dynamic. And the most important thing when I received a bonus in rules have been told of nothing about restrictions on withdrawal. I understand that the casino has met me having paid $100, but all this situation has changed my representation about game in casino online. Two risks it is a lot of Risk to lose money + risk not to receive the won money. All thanks. I ask to close a theme

[vinylweatherman]

I already spoke, I didn't create two accounts in one casino but who to me will believe I can't explain a situation with IP because my provider gives to me not static IP and dynamic. And the most important thing when I received a bonus in rules have been told of nothing about restrictions on withdrawal. I understand that the casino has met me having paid $100, but all this situation has changed my representation about game in casino online. Two risks it is a lot of Risk to lose money + risk not to receive the won money. All thanks. I ask to close a theme

Back to Cobus then.

He says he has evidence of multiple accounts, but YOU say that this is wrong, and that this is your only account with Jackpot City.

His evidence is not just IP address, but that these accounts all used the same email address. This points to the same HOUSEHOLD, even if not the same PERSON having opened all these accounts.

If the terms DO state there is a max cashout of $100, then you have NOT actually been penalised for having multiple accounts.

The quote from Cobus makes this clear:-

However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

This means that there is more than one Jackpot City account considered to belong to you, and that this duplicate account will remain closed. Presumably, your first account with Jackpot City remains open, but it is likely to have been put on the "no bonus" list.

YOU should check with any others who have access to your household PC, and who use your email address. You should also examine all past emails, including the spam folder. You should look for confirmation emails generated by the creation of casino accounts, and check that you recognise all these accounts as being yours. If there are emails of this nature that you don't recognise, then someone else has been creating accounts with your household details and email address. This could cause you further problems like this in the future.