Possible payment problem with Bet Phoenix, need advice please

[SlotsLover]

FWIW, I've never had any problems with them. I had an 8k withdrawal a few weeks ago and have received $6500 in approx 3 weeks in three payments.

[funeral979]

and yes, we do have weekly limits of $4k.

I had an 8k withdrawal a few weeks ago and have received $6500 in approx 3 weeks in three payments.

Cashflow issues????!!!

[takethemoney]

cdomi66, will you please update the thread when you have been paid?

[SlotsLover]

Cashflow issues????!!!

I was paid in full now, it was my error that I was only paid 6500 out of the 8000, I forgot that I reversed the other 1500 to play with.

[4 of a kind]

I was paid in full now, it was my error that I was only paid 6500 out of the 8000, I forgot that I reversed the other 1500 to play with.

Could you show us a screen shot of these payments being made via your transaction history page?

Thanks in advance since this would be comforting to other players...

[SlotsLover]

Could you show us a screen shot of these payments being made via your transaction history page?

Thanks in advance since this would be comforting to other players...

I was able to track back approx $4500 of the withdrawals to EWX. The $1500 was reversed and the other $2000 was a few weeks ago:

9/20/2010 4:17:50 PM DF-eWalletXpress Withdrawal Approved! ($2,055.00)
9/20/2010 4:12:31 PM DF-eWalletXpress Withdrawal Requested ($2,055.00)

10/5/2010 9:44:38 AM Manager Withdrawal Approved! ($600.00)
10/5/2010 9:44:38 AM Manager Withdrawal Requested ($600.00)
10/5/2010 9:43:58 AM Wire Transfer Withdrawal Requested ($900.00)
10/5/2010 9:43:14 AM DF-eWalletXpress Withdrawal Approved! ($1,500.00)
10/5/2010 9:42:17 AM DF-eWalletXpress Withdrawal Requested ($1,500.00)
10/2/2010 1:19:06 PM Manager Withdrawal Approved! ($1,000.00)
10/2/2010 1:19:06 PM Manager Withdrawal Requested ($1,000.00

[cdomi66]

Well, I received an email from Dean stating :

"You need to request your payout the same way you deposited by. Please request your payout and you will be paid with in 5 to 7 buss days."

I phoned support to get Omar on phone (very nice man) and he agreed. So I say well I used a mastercard prepaid (reloadable) card, and talked to the provider and they said I can get deposits to card up to 2500 dollars. He tells me they aren't able to do that.

Then he says use netteller you will have money right away. To which I reply, netteller doesn't accept canadian customers. Ewalletxpress was the next suggestions, and I have to inform him that they quit taking canadian deposits around xmas time.

I, at this point ask him, what is the problem with using moneybookers? Especially since I have used with them for deposits in past so they know it functions, and he agrees that is my only option, to please resubmit my payout request and will receive in 2-5 business days.

He was concerned about me getting my money asap, hence his other payout suggestions. I thank him and tell him frankly, I don't mind waiting, as long I know it's going to be paid out I'm cool.

So on 8th I resubmitted payout request, and on checking it's status tonight, it's still in request mode....

I'm emailing Dean in regards to my convo with Omar, and hoping to see some progress soon.

[cdomi66]

Got a phone call from Dean today and all is sorted and settled. Payment being processed

Thanks Nicolas for being so interactive, thanks Bet Phoenix Crew and thanks CM Crew for your support and information.

Was little nervewracking but I learned alot thru the process.

May you all win big!

[vinylweatherman]

Well, I received an email from Dean stating :

"You need to request your payout the same way you deposited by. Please request your payout and you will be paid with in 5 to 7 buss days."

I phoned support to get Omar on phone (very nice man) and he agreed. So I say well I used a mastercard prepaid (reloadable) card, and talked to the provider and they said I can get deposits to card up to 2500 dollars. He tells me they aren't able to do that.

Then he says use netteller you will have money right away. To which I reply, netteller doesn't accept canadian customers. Ewalletxpress was the next suggestions, and I have to inform him that they quit taking canadian deposits around xmas time.

I, at this point ask him, what is the problem with using moneybookers? Especially since I have used with them for deposits in past so they know it functions, and he agrees that is my only option, to please resubmit my payout request and will receive in 2-5 business days.

He was concerned about me getting my money asap, hence his other payout suggestions. I thank him and tell him frankly, I don't mind waiting, as long I know it's going to be paid out I'm cool.

So on 8th I resubmitted payout request, and on checking it's status tonight, it's still in request mode....

I'm emailing Dean in regards to my convo with Omar, and hoping to see some progress soon.

As I said, shoddy CS creates a poor image.

PLAYERS are expected to know all the terms and conditions, yet the evidence here is that the CASINO has NOT familiarised itself with the terms and conditions for the deposit/withdrawal methods it offers. This lead to a number of fatuous suggestions to the customer, again giving the impression that the casino is creating hoops to jump through just for the hell of it.

It is NOT "rocket science" to determine the country of origin of their players. This is given at registration, and confirmed when documentation is checked. The casino should then KNOW which of the deposit/withdrawal methods are available to that player for GAMBLING TRANSACTIONS.

Finance should have KNOWN that the player could NEVER withdraw back to the method of deposit, so should NEVER have put a "hold" on the withdrawal because a different method was requested. CS should NOT have made two wrong suggestions before conceding that all along the player's selection of Moneybookers was the ONLY viable option after all.

The question has STILL not been answered. WTF is "the problem" in the first place with a request to withdraw to Moneybookers, whilst a request to Neteller (essentially the same service, but a different eWallet provider) is "OK".

Casinos should know the ins and outs of their processors so that they are NEVER in the position of requiring the player to "request the impossible" in order to get paid.

The "false positive" is also worrying. How do players guard against being innocent victims of the system, given that not every "false positive" case has a happy outcome for the player. Players with "normal circumstances" should NEVER become victims of the "false positive", and players with "less common" circumstances need advice on "tidying up" their data as it appears to companies running background checks on them.
Simple advice, such as making sure they have updated any changes in circumstances with relevant authorities, for example, updating their data on the electoral register after moving house, or getting married. Being consistent in how they use their name & address in "official circles", such as applying for credit, opening bank accounts, etc.

False positives may be down to such seemingly unconnected things, and players genuinely have no idea how this affects the results of anti fraud checks run by casinos.

[anniemac]

Has the OP recevied her withdrawal?