High Noon Casino Winnings void & account closed

[firestorm]

I haven't posted many post here so forgive me if there's something wrong with this post or Thread..

But here's my case of bad experience with the High Noon Casino:

I didn't know they need a phone confirmation and didn't use phone number when registered and they kept my winnings I made ($300) (Even though I talked with support via phone and she never said there's any problems).
Actually the support lady just gave me more instructions how to proceed with my withdrawal after we talked on the phone.
I had only 1 account and all my documents matched and all other details were correct.
They say they have this on their T&C but I made my account straight from an aff. link and nowhere I saw anything about my account getting closed and winnings void if I don't have a phone. After all it's an internet based casino.
After I tried to withdraw they said I'm a bonus abuser because I wanted to change my number after I won. Why would I use all my real name and address and send them my ID and utiility bill if I'd be a bonus abuser...
And also when my account got closed I couldn't get to live chat support from the client or website either. And they didn't answer any of my emails.
I waited a couple of weeks for reply but nothing.
They didn't even explain why they declined my withdrawal and I was stunned about it.
The reason for that was told to me second hand and not from their support.
I copied my earlier post from another thread about this casino but edited this a little.
I tried to contact their representative here but no luck.. He was the only one at least trying to solve my case from their staff.

[jelsmith]

PM Tom under the igaming reps Club World....hes awesome at handling anything

[rouletteguy]

check the pitch a bitch section on this site and do what it say's. It should not be mandatory to give a phone number unless you win. I get phone solicitations from casino's all the time and who in hell want's more telemarketers calling? Some are very aggressive too. High noon is not accredited yet they are being "baptized by fire" so let's see what happens with pay out's in the near future.

[firestorm]

PM Tom under the igaming reps Club World....hes awesome at handling anything

I tried that but he couldn't help me.

[Marie2473]

I think that sounds alittle weird. I know my mom got a msg while playing saying for her to call support so that they could verify her account, or go on livechat and have them call her.
She had registred a phonenumber ofcourse but there are people that dont have a phone, should they not be able to play.
the only phone i have is my cellphone and that is actually paid for bymy work. i do not have a landline since I dont need it...

Anyways , i hope u get this sorted out!

[skiny]

Personally, I'd prefer casinos don't call me.

I have two phones, I live alone. I still don't want casinos calling me. I don't want the B&M casinos, the movie theater or the bowling alley calling me either.

Betphoenix called me twice while I was having lunch at work. I have a half hour to eat my lunch. It's easier to do without a phone in front of my mouth.

[vinylweatherman]

Personally, I'd prefer casinos don't call me.

I have two phones, I live alone. I still don't want casinos calling me. I don't want the B&M casinos, the movie theater or the bowling alley calling me either.

Betphoenix called me twice while I was having lunch at work. I have a half hour to eat my lunch. It's easier to do without a phone in front of my mouth.

THIS is why players, even those WITH a phone, do NOT want to put down their real number. This illustrates that casinos ABUSE this information, using it for marketing, and with little regard for the right the player has to keep their activity secret from their boss or partner.

Betphoenix not only called this player twice, but at WORK! This is beacuse some casinos ask for a WORK number, and (mis)use this instead of calling a private number.

IF a phone is REQUIRED, it should be IMPOSSIBLE to register without one.

It sounds like the OP did register a number, but a made up one. The casino then accuses him of changing it because he won, however, it is just as reasonable that he gave a made up number to prevent his real number from being used for marketing. Not all casinos will honour "do not call" instructions from players when asked, and past experience of this will drive players to bypass this field by giving what they think is a "dead" number in order to avoid marketing calls. It is pretty hard to repair the damage after a personal (or work) number leaks into the telemarketing community, and many firms do not even ALLOW the giving out of internal work numbers for private calls.

Casinomeister himself recommends the use of a new email address for each casino to combat spam. Telemarketing "spam" is even worse, since you CANNOT "preview the subject line" of a phone call before deciding to pick up. Telemarketers also cloak their numbers to avoid caller identification services from being used to filter them out, others have even been known to FAKE the number that appears on caller identification so as to trick people into picking up the phone.

Casinos cannot therefore ASSUME that failure to give a real phone number can ONLY be explained by saying the player is out to "abuse the casino".

I understand that High Noon was the Meister's "mystery casino", yet it seems to be producing a considerable number of cases such as this in a relatively short period of time. If High Noon has suffered a high level of fraud since opening, they have done something foolish, or their affiliates have overstepped the boundaries with their marketing.

The OP seems to have ALREADY spoken to the casino over the phone, and supplied documentation that the casino has accepted. It seems the ONLY issue they have was failure to provide a phone number (or a correct one) at registration.

If casinos want to gain our trust in them NOT misusing registration information, then they MUST honour "do not call", and consider it "do not call" UNLESS they have received specific permission from the player to call them.

I too have been called by casinos, and the VAST MAJORITY of these calls have been marketing, rather than account verification. Timings can be inconvenient too - I was called at 2am by an accredited casino once - and it was MARKETING

[Mousey]

..... I too have been called by casinos, and the VAST MAJORITY of these calls have been marketing, rather than account verification. Timings can be inconvenient too - I was called at 2am by an accredited casino once - and it was MARKETING

... more than once some casino or other has phoned me at 2 a.m. in the morning... All for either ID verification or an insulting 10% bonus.

I get up at 4:30 for work... Unfortunately, I'm one of those people who can't just lie right back down and go to sleep after being woken up at the "who died?!?" time of night by a shrilling phone... you want to bet I didn't feel like crap all day?

Back to the matter at hand... There any number of reasons the OP may have entered the wrong phone #. Come to think of it, with my habit of transposing numbers when I type, there's probably more than one casino out there with a wrong phone # in my registration. But, I've got a sneaking suspicion that the phone # thing is not the full reason the casino locked the player out. If it IS the primary reason... we're all in a heap o' trouble....

[Marie2473]

The worst thing I remember is a casino calling me, on a weekday at 3 am. I was in my bed sleeping and thought it must be something wrong, something has happened since my phone never rings at that time.
However it was a casino calling offering me a bonus, when I politely said :
I am sorry but it is very late here and I am sleeping, the person on the other line answered...
Well this will only take a minute..., bla vla bla.. Do I need to say I hung up and turned off my phone =)

[firestorm]

THIS is why players, even those WITH a phone, do NOT want to put down their real number. This illustrates that casinos ABUSE this information, using it for marketing, and with little regard for the right the player has to keep their activity secret from their boss or partner.

IF a phone is REQUIRED, it should be IMPOSSIBLE to register without one.

It sounds like the OP did register a number, but a made up one. The casino then accuses him of changing it because he won, however, it is just as reasonable that he gave a made up number to prevent his real number from being used for marketing. Not all casinos will honour "do not call" instructions from players when asked, and past experience of this will drive players to bypass this field by giving what they think is a "dead" number in order to avoid marketing calls. It is pretty hard to repair the damage after a personal (or work) number leaks into the telemarketing community, and many firms do not even ALLOW the giving out of internal work numbers for private calls.

Casinomeister himself recommends the use of a new email address for each casino to combat spam. Telemarketing "spam" is even worse, since you CANNOT "preview the subject line" of a phone call before deciding to pick up. Telemarketers also cloak their numbers to avoid caller identification services from being used to filter them out, others have even been known to FAKE the number that appears on caller identification so as to trick people into picking up the phone.

Casinos cannot therefore ASSUME that failure to give a real phone number can ONLY be explained by saying the player is out to "abuse the casino".

I understand that High Noon was the Meister's "mystery casino", yet it seems to be producing a considerable number of cases such as this in a relatively short period of time. If High Noon has suffered a high level of fraud since opening, they have done something foolish, or their affiliates have overstepped the boundaries with their marketing.

The OP seems to have ALREADY spoken to the casino over the phone, and supplied documentation that the casino has accepted. It seems the ONLY issue they have was failure to provide a phone number (or a correct one) at registration.

Yeah actually you're right they didn't allow to leave it blank, I put 555 8888 just to get by the registration process when leaving it blank or just "-" wasn't an option. Didn't use even country code so that number was kind of "blank". But when I contacted support to ask about what documents they'd require to process the withdrawal i did say right there honestly I didn't use my number and gave mine when she asked to call the verification phonecall.
If this was about verification purposes, they did get that and I was very co-operative and polite all the way through even with my emails after they confiscated my winnings.
Like many of these guys here say I neither don't wanna talk with online casinos affecting my private life and my primary language here isn't english so it's always kind of odd to talk english via phone if you're not expecting it.
This casino didn't give me much of a chance to explain when they closed my account and never replied to any of my attempts to contact them.
This case for my view is not about phone nor me but their unwillingness to pay any winnings if they can find any loophole to use as an excuse.