High Noon Casino Winnings void & account closed

[darkpixie]

No update on this?

[firestorm]

No update on this?

Well I really don't know what more can I do.. They haven't ever answered to emails and it seems useless to do nothing more. So I guess bye to my winnings and RTG sites.

[MommyMachine]

Can't you PAB? Did I miss something? High Noon is an accredited casino no?

I wouldn't just give up on your winnings yet!

Good luck to you

[jelsmith]

So they denied winnings and closed your account over a freaking phone number? LAME

[asianeyes]

I would like to add to this too. Not long ago i won £1,000 on a well known MG casino and cashed out. I did not take any bonuses etc. Not more than 1 hour later a rep from the casino called me at home and said that if i reversed half of my £1,000 win he would be more than happy to give me a £200 bonus. I politely said thanks but no thanks cos i am an avid reader of all T&C's before i even decide to sign up at any casino and i already knew that this MG casino has a 30% bonus clause meaning if you take a bonus, you cannot make any single bet that meets or exceeds 30% of any bonus given. Ok, well end of story? Nope. About a week later i won another £700 or so and soon after(about an hour or so again) i was called at home while cooking dinner and was again offered that if i reversed half i would be given bonus etc,. etc. and again i said no but this time i was a bit irate and politely told the rep ' please do not call me at home with these offers'.

Anyways, my spouse knows i play on-line but it still caused my spouse some concern and i had to explain away what the phone call was about.
Bottom line, i do not like being called at home by any casino trying to entice me to possibly lose back any portion of my winnings.

[vinylweatherman]

I would like to add to this too. Not long ago i won £1,000 on a well known MG casino and cashed out. I did not take any bonuses etc. Not more than 1 hour later a rep from the casino called me at home and said that if i reversed half of my £1,000 win he would be more than happy to give me a £200 bonus. I politely said thanks but no thanks cos i am an avid reader of all T&C's before i even decide to sign up at any casino and i already knew that this MG casino has a 30% bonus clause meaning if you take a bonus, you cannot make any single bet that meets or exceeds 30% of any bonus given. Ok, well end of story? Nope. About a week later i won another £700 or so and soon after(about an hour or so again) i was called at home while cooking dinner and was again offered that if i reversed half i would be given bonus etc,. etc. and again i said no but this time i was a bit irate and politely told the rep ' please do not call me at home with these offers'.

Anyways, my spouse knows i play on-line but it still caused my spouse some concern and i had to explain away what the phone call was about.
Bottom line, i do not like being called at home by any casino trying to intice me to possibly lose back any portion of my winnings.

This illustrates how widespread this problem is. There is ABUSE of the home phone numbers given in good faith by players for IMPORTANT matters, but they tend to get nothing but endless marketing calls, and quite clearly the agents doing the calling lack even the basic manners of making sure that the call is placed at a reasonable time of day for the player.

Whilst a particular casino may NOT use phone numbers in this way, it is something players cannot know.

There are many reasons why a player may not be able to provide correct information in this field, and FORCING "something" to be put there also FORCES players to insert a number, so the ONLY way they can register refusal is to fill the field with a "junk" number.

In this case, it seems pretty clear that this was NOT a false number, but a pseudo-blank indicating refusal to supply the number in case it was misused for "marketing".

The registration process should cater for this eventuality, even if selecting "decline to supply phone number" means that registration terminates with "The casino cannot accept registrations from players who do not supply a contact number".

An alternative would be to offer two fields, one for a number that will ONLY be used for account verification, and another OPTIONAL field where players could opt-in to receive marketing calls.

If players could TRUST casinos in general not to use phone numbers given for "verification" purposes for general marketing, they would be less concerned about giving out their number.

Many players would prefer email. They could ensure that their hobby was kept private from, say, a spouse by ensuring their email account was secure. A phone serves a HOUSEHOLD, not an individual player, and demands attention right there and then, even if it's 3am. If I am emailed an offer at 3am, I am not prodded awake to read it right then, I get it next time I read my emails, and usually this will be at a time when I am far more likely to take the offer up.

[Pinababy69]

I would like to add to this too. Not long ago i won £1,000 on a well known MG casino and cashed out. I did not take any bonuses etc. Not more than 1 hour later a rep from the casino called me at home and said that if i reversed half of my £1,000 win he would be more than happy to give me a £200 bonus. I politely said thanks but no thanks cos i am an avid reader of all T&C's before i even decide to sign up at any casino and i already knew that this MG casino has a 30% bonus clause meaning if you take a bonus, you cannot make any single bet that meets or exceeds 30% of any bonus given. Ok, well end of story? Nope. About a week later i won another £700 or so and soon after(about an hour or so again) i was called at home while cooking dinner and was again offered that if i reversed half i would be given bonus etc,. etc. and again i said no but this time i was a bit irate and politely told the rep ' please do not call me at home with these offers'.

Anyways, my spouse knows i play on-line but it still caused my spouse some concern and i had to explain away what the phone call was about.
Bottom line, i do not like being called at home by any casino trying to entice me to possibly lose back any portion of my winnings.

Because you say it's a well known MG, I'm going to assume that there's a good chance they are accredited here. If so....what they did/are doing, specifically contravenes the standards for accreditation on this site. From the Operational Standards on the Accredited Casinos page:

Will not entice players to reverse cash withdrawals with bonuses or other incentives.

This is one of the sleaziest marketing tactics currently being used IMO. It's hard enough to win and then hit that cashout button in the first place. And then dependent on where you play, you then start to play the waiting game to get paid. No way should any decent casino entice or encourage you to reverse all or any part of your withdrawal.

The calling you at home makes it even worse.

By any chance AsianEyes....was this a casino in the Palace Group? I'm asking because I've read of them doing this before, and if they are still doing it...it needs to be brought to Bryan's attention when he is back in the saddle again.

[vinylweatherman]

Because you say it's a well known MG, I'm going to assume that there's a good chance they are accredited here. If so....what they did/are doing, specifically contravenes the standards for accreditation on this site. From the Operational Standards on the Accredited Casinos page:



This is one of the sleaziest marketing tactics currently being used IMO. It's hard enough to win and then hit that cashout button in the first place. And then dependent on where you play, you then start to play the waiting game to get paid. No way should any decent casino entice or encourage you to reverse all or any part of your withdrawal.

The calling you at home makes it even worse.

By any chance AsianEyes....was this a casino in the Palace Group? I'm asking because I've read of them doing this before, and if they are still doing it...it needs to be brought to Bryan's attention when he is back in the saddle again.

I suspect this will be the case. They were phoning me on occasion with reversal offers. Prime casino was the worst offender, but they pulled out of CM accreditation, BUT it is STILL Palace Group staff doing all the "dirty work" for Prime casino. Worse still, the "Prime agent" lied to me on the phone, the "special exclusive phone number" he gave me in case I changed my mind, was answered "Ruby Fortune, how can I help you.........." This dropped Palace Group right in it as far as I was concerned, the "Prime rep" was simply one of Palace Group's own marketing agents calling on behalf of Prime.

Fortune lounge have also offered me bonuses if I reversed a withdrawal, and they escalate in percentage terms the more I reverse, so reversing ALL of it gets, say, 40%, but reversing a portion might only get 20%.

40% makes it "almost worth it", but to get 40% would have required reversing the entire £2000 at the time. I dithered, and the offer expired (tough luck FL).

It's a case of "their all at it", but in private.

[Jasminebed]

I routinely insert my home phone number for the mobile field.

Not all players have a mobile phone, and my carrier charges for incoming long distance.

I'd hate to be stiffed because of that.

[asianeyes]

Because you say it's a well known MG, I'm going to assume that there's a good chance they are accredited here. If so....what they did/are doing, specifically contravenes the standards for accreditation on this site. From the Operational Standards on the Accredited Casinos page:



This is one of the sleaziest marketing tactics currently being used IMO. It's hard enough to win and then hit that cashout button in the first place. And then dependent on where you play, you then start to play the waiting game to get paid. No way should any decent casino entice or encourage you to reverse all or any part of your withdrawal.

The calling you at home makes it even worse.

By any chance AsianEyes....was this a casino in the Palace Group? I'm asking because I've read of them doing this before, and if they are still doing it...it needs to be brought to Bryan's attention when he is back in the saddle again.

Yes, Pinababy. It was in fact Spin Palace casino of the Palace group and the reps name was Ben who called me on two occassions each time i won and withdrew my winnings.