Quote Originally Posted by Casinomeister View Post
MGS casinos are not daft and they fully understand the use of IP addresses. Just like here in the forum, just because two people have the same IP address doesn't mean they are using the same computer. The risk assessment people know this, and some of these guys are the best in the business. That's why they say "IPs and other identifiers". There are other means of connecting people and sometimes it's simply ingenious. I think I spoke about this with you in person in London. If not, please remind me at the next Meister Meeting and I'll fill you in
The problem is the secrecy surrounding this. It would be better if NO mention of "same IP address" was made, since in such a statement it seems the most prominent reason, with everything else lumped together as "other identifiers".

There have been cases where they HAVE got it wrong, and "other identifiers" have produced spurious connections between unrelated accounts. I seem to have had this more than once with Palace Group. The first time, the rep told me it was a coincidence into which too much was read by risk management, so they held up a withdrawal until I noticed & complained.
It happened again, and I had to resend my documents.

It then happened AGAIN, and I was placed "under investigation" by Palace Group support in their capacity as providing support services for Prime Casino. In this case, they did NOT want documents. They paid up when I reminded them that after 14 days I could escalate the matter to eCogra. After they paid up, I was "dumped" from the VIP program at Ruby Fortune - I didn't even get a birthday card this year, unheard of with the Palace Group before, even when I hadn't played in the past year.
To me, they STILL think I am "up to something" based on some "other indicators" which they can never reveal, yet I live on my own, NO-ONE else plays casinos from my computer, and I do NOT use "shared" deposit methods (such as joint bank accounts) because I don't have any.

I at least got paid, so in many ways its "case closed", and Palace Group lost a player to other MGS casinos that don't seem to have a problem with me. The OP did NOT get paid, so he CANNOT just "walk away" without trying to prove his case. Although fraudsters will argue that they are innocent, there are players who really ARE innocent victims of the inexact science of verifying accounts through these "indicators".

Because of the secrecy surrounding the issues & procedures, we players have to be able to trust that the procedure is conducted fairly, and that it is NOT merely a convenient ruse to wriggle out of payments in order to support the "bottom line", something MANY companies have been caught red-handed by regulators doing. The directors of Seven Trent Water, a utility company in the UK, were investigated and PROSECUTED for fraud because they doctored information supplied to the regulator in order to be allowed to charge customers far more than they were supposed to under the rules (they tried the "clerical error" defense, but it didn't wash with the court). If we can't even trust companies of this calibre to behave, we cannot be expected as consumers to trust these offshore companies who operate from jurisdictions that often require little more than the fees being paid on time.
In the case of casinos, it is often unidentified subcontractors that carry out these investigations, and pass the verdicts back to the casinos.