HighNoon Casino Refused my winnings

**Dulcina** · 16th September 2010, 04:16 PM

Hello casinomeister

I am sorry that my first post is in this thread, but I have a complaint and tried to sort my issue with the club world casinos representative but he did not help me. I just want to share my bad experience at HighNoon casino.

I received an email for 60 free, and decided to use the promotion. I played and won some and my wagering was met. The next working day I was requested documents which I send and was approved, but the cashier replied me that my account was linked to two different accounts and winnings will be void. I was surprised to hear that, and after checking what the problem is I found that a family member has also account with them and used the code. The night before I played this bonus I was with a friend in my house and she also got the email and played from my home. Today High Noon casino replied me that they have removed my winnings because of their household condition

. I am really very disappointed and it was not my fault. I just was not aware of that and I believe I should receive my winnings as its my own account which I verified. I am really confused with their rules and I lost confidence to play online if casinos treat players like this.

**jelsmith** · 16th September 2010, 04:22 PM

Sorry but I dont think you will win this one. 1 account per household those are the rules. Did you read the terms and conditions prior to playing?

**Nate** · 16th September 2010, 04:24 PM

Hi Dulcina,

I believe it was fair from the Casino if you have several accounts from one household. Unless prior arrangement was made with them (to have another account for a family member) and their T&C's restrict multiple accounts from one home... they are within right to deny the winnings.

Sorry, but thats how it works.

Regards,

Nate

**BingoT** · 16th September 2010, 04:40 PM

That really %&*( Dulcina
I say next time watch who is sitting in front of your computer next time.
I don't let anyone play but my wife & I on this computer.
Rules are Rules & we all know it sucks at times.
1 account per household
I do wish you the best
~T~

**daera** · 16th September 2010, 04:58 PM

It's a bummer to have to learn the importance of reading the terms the hard way. I bet you'll be sure to read the terms and understand them next time though.

**Dulcina** · 16th September 2010, 05:06 PM

Dear All

Thank you, I was just not aware of their rules and that surprised me..But I still don't understand that rule I may have my own account and a family member may have their own even we are registered on the same address and even I live in a different house. Anyway thanks all of you for clarifying the problem.

Regards

Dulcina

**just play** · 16th September 2010, 05:07 PM

Sorry Dulcina...I have to agree with the other posters.

I believe every online casino has that rule, unless you make arrangements like Nate said, say if you and your partner like to gamble online.

**Casinomeister** · 16th September 2010, 06:07 PM

Originally Posted by Dulcina

Hello casinomeister

I am sorry that my first post is in this thread, but I have a complaint and tried to sort my issue with the club world casinos representative but he did not help me. I just want to share my bad experience at HighNoon casino.

I received an email for 60 free, and decided to use the promotion. I played and won some and my wagering was met. The next working day I was requested documents which I send and was approved, but the cashier replied me that my account was linked to two different accounts and winnings will be void. I was surprised to hear that, and after checking what the problem is I found that a family member has also account with them and used the code. The night before I played this bonus I was with a friend in my house and she also got the email and played from my home. Today High Noon casino replied me that they have removed my winnings because of their household condition

. I am really very disappointed and it was not my fault. I just was not aware of that and I believe I should receive my winnings as its my own account which I verified. I am really confused with their rules and I lost confidence to play online if casinos treat players like this.

You've got to be kidding me. You have no idea that other people in your household are depositing at this casino?

How many people use your computer? How many people in your household have an account in this forum?

14. You are allowed only one active account. Winnings will only be paid to players having one account per household, computer, IP address or business address. If you have more than one account all winnings will be void.

The casino enforced one of the most standard terms in their terms and conditions - yet you state you are confused with their rules and you have lost confidence to play online...

**Pinababy69** · 16th September 2010, 07:24 PM

*shaking head*

I almost typed exactly what Bryan did...word for word. You've got to be kidding!!

How many bonuses (especially no deposit bonuses) do you think a casino will allow you to claim from one computer and one address? Bust out once, create a new account and try it again. Bust out a second time, create another account (using a family member's or friend's name/ID) and try it again. Repeat until successful and cashout.

I can't believe you would allow numerous people to use your computer....especially to gamble on.

**Dulcina** · 16th September 2010, 07:43 PM

It seems that everyone is against me, or you'r trying to accuse me for something I was not aware of. Now I know the rules for this but I don't find anything bad to have my personal account and if my family have their accounts at the same place I don't care, Also I used my own computer. You r kind of attacking me here, especially the last two posts,