Very poor business etiquette and customer skills from accredited casino

[takethemoney]

Tonight I sent an email off to iNetBet because I had a question with the T&C's of a bonus, which to me, was not very clear.

Here is the exact, verbatim content of my email, with the exeption that I x'd out my last name and username:

Hi,

On the coupon "QHEUE" the question is, does all wagering need to be completed by 11:59 pm this evening, ie., if I make a deposit now and claim the coupon while it is still good, what happens if I cannot meet the wagering requirement by the end of the day and need to continue play tomorrow?

Please get back to me asap. Thank you!

Stephen XXXXXXXX (xxxxxxxxxxx)

Customer service response, verbatim:

"You must complete all wagering in the times specified."

I then sent replied back the following, again verbatim:

Ok. I have never deposited, but also I just noticed that this coupon excludes real series slots, so could you please remove it from the cashier?
And the max on the initial deposit bonus is $50? I was thinking of depositing $100 or so.

Thanks,

Stephen

The nice sweet response from the casino 4 hours and 11 minutes later:

"Copuon removed"

Is it just me, or was there a complete lack of professional courtesy? Hell, whoever wrote me back didn't even act like they appreciate my business, infact, notice the person didn't even identify themself, nor can they spell coupon. Business 101 failure!

Needless to say I deposited and played somewhere else.

[chuchu59]

Several years ago they hired zombies to handle support work where they can get 5 zombies for the price of one flesh and blood person. These feed on raw meat and that is why they are cheap to employ.

This is also the reason they dont have live chat as their instantaneous cold responses might have them caught out and the authorities will knock on their doors for raising the unemployment rate.

[winbig]

The nice sweet response from the casino 4 hours and 11 minutes later:

...

and they figure that their slow as snot email support can really make up for not having live chat...or a phone, for that matter?

[takethemoney]

...

and they figure that their slow as snot email support can really make up for not having live chat...or a phone, for that matter?

They are shooting themselves in the foot by not having live chat. It cost them one deposit and I wonder how much more business they have lost. I think every accredited casino should have support staff as friendly....NOT!

[vinylweatherman]

What is REALLY poor is that they are offering these very short timescale coupons, but take FOUR HOURS to reply, which is more than half the afternoon wasted before a deposit is made, by which time it is far less likely the player would want to use the coupon. This is what happened in this case.

Excluding the slots makes one wonder what you CAN play on this coupon, unless it's one of those "scratchcard only" ones.

If they want us to accept that email support alone is fine, they need to get back to the PROMISED service levels they quoted in their explanation as to why they believed their email service could support all types of support issue.

Given the number of times we have had "can't connect to......." issues with RTG casinos, this is NOT a very good offer to take up in any case.

[skiny]

Who in their right mind would take a deposit bonus with a time limit on how long you get to complete the wagering requirments?

Doesn't this go against the entire idea of taking a deposit bonus? Aren't deposit bonuses supposed to give you more playtime for your money not force you to wager it as quick as possible before your time limit is up?

[ksech]

I believe I played a total of 3 times at this casino before asking for my account to be closed. I had a bad experience with Alan via email (the email replies were quick, but the content was totally rude and I feel, the issue was handled poorly). I've noticed they have started spamming me with offers again, even after numerous times asking to be taken off their mailing list.

Are they that hard up for players that they are now contacting players who have requested closed accounts?

[all4greed]

Judging by some of the emailed responses from INetBet, maybe it's a good thing they don't have live chat. Probably make Rival chat reps look like geniuses...

[takethemoney]

Who in their right mind would take a deposit bonus with a time limit on how long you get to complete the wagering requirments?

Doesn't this go against the entire idea of taking a deposit bonus? Aren't deposit bonuses supposed to give you more playtime for your money not force you to wager it as quick as possible before your time limit is up?

The more I think about it, the more I am glad things worked out the way they did and I didn't play there. A time limit bonus is a potential trap and the casino knows damn well what they are doing and it borders on rogue. Any place else I have ever played the weekend bonus doesn't matter when I complete the wagering as long as I claimed it within the proper time.

[iNetBet Promos]

Hi All,

Just to clarify something here - this being the time limits on promotions.

There seems to be some misunderstanding / misinformation here. Pretty much all promotions have time limits or expiration dates. This particular promotion was no exception. It was part of a weekend offer we were running and this ran until Midnight (EST) on Sunday.

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

i.e If a coupon is redeemed but a deposit not applied to this within the promotion period it will clear.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos