Club World-thank you for making me look bad

[anniemac]

Why is it when I stand up for a casino, they make an ass out of me? I stood up for CW in the other withdrawal thread because I had never had any trouble getting paid within hours of requesting a withdrawal.

Well, they have now proven that the OP in the other thread was correct. I requested a withdrawal last night at 11:21p.m. my time. Immediately went on chat and asked that it be flushed, just like I always do. That's where the crap began.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Mateusz'
Mateusz: Hello, how are you today?
Hilda McClendon: I am fine. Can I get this withdrawal flushed and processed before the weekend?
Mateusz: Cashier will process your withdrawals within 1-2 working days from the time you requested it
Hilda McClendon: I usually get them the next day when I request a flush except for weekends. Can you flush it for me?
Mateusz: Its 5am here cashier is not in the office till 9am
Hilda McClendon: OK can you send them an email or something?
Mateusz: i can try - but they will process the withdrawal according the list they have
Hilda McClendon: OK. I'll contact Tom and see if he can get it done for me before the weekend. Thanks
Mateusz: Your welcome, have good day!

Sent PM to CW from CM and as yet haven't received a reply.

Then at 8:42a.m. my time:

info: Please wait for a site operator to respond.

info: You are now chatting with 'Nicol'
Nicol: Hi Hilda
Hilda McClendon: Hi Nicol. Is everyone in accounting gone already for the weekend?
Nicol: sometimes the cashier work on weekend though. but the withdrawal normally process in 24 to 48 hrs
Nicol: as you just request it
Nicol: i can send them email to let them double check though
Nicol: hopefully can be done today
Hilda McClendon: I requested it last night my time. I really expected it to be in my QT account this morning like it usually it. I asked Mateusz to flush it and he didn't. If I don't get it today, I will have to wait until Monday and that really sucks. Can't withdraw but $1000 so there's no use playing it anymore.
Nicol: Try our best for you ,but we have withdrawal to process everyday though, there is queue on it as you know
Hilda McClendon: Well, if I have to wait until Monday, I'll just uninstall the casino so I won't play it back. I have never waited 24 hrs. for a payment before but there is nothing I can do about it evidently.
Nicol: Ok then
Nicol: thats all i can do
Nicol: th rest need to wait till cashier
Hilda McClendon: thank you
Nicol: welcome

And now at 1:43 p.m. my time:

info: Please wait for a site operator to respond.

info: You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Hilda McClendon: Hello, Jaye. Actually not too happy right now. Is accounting gone for the weekend?
Jaye: The cashier have left for the weekend now yes, your withdrawal will be processed on Monday
Hilda McClendon: I asked 3 times that my withdrawal be flushed so that they would process it and it never was. I have never had this much trouble getting paid by Club World.
Jaye: The withdrawal has only been requested today
Jaye: We have a lot of players requesting withdrawal, and they are done by time requested
Jaye: if the cashier can flush it they will, unfortunately they have not been able to this time
Hilda McClendon: My last 3 withdrawal were paid within hours of my requesting and flushed immediately. However, I don't intend to argue with you about it. Not good customer management

Here are my last 3 withdrawals, time requested, time approved and date into QT:

5/10 9:3:55p.m., 5/11 4:15:14a.m., 5/11
3/30 11:16:16p.m., 3/31 5:51:33a.m., 3/31
3/24 2:32:48a.m., 3/24 7:33:23a.m., 3/24

Everyone of the above withdrawals were made either late at night or early in the morning. Since they have established a pattern of payment to me, should I not have expected that they would have continued to do the same?

[SlotKing]

Since they have established a pattern of payment to me, should I not have expected that they would have continued to do the same?

Of course you should have. It's almost an injustice to see the chat operators not even answering the question of whether it can be flushed - rather, they tell you that accounting "isn't in the office" or the T&C withdraw times (which you most likely already know). Any reputable casino should be able to flush instantaneously without so much as a bat of an eye.

Seems that "the accounting department" never needs to be in the office for deposits, but for withdrawals, "the right people" have to be in the office for it to even be looked at anymore.

We all know that it doesn't take but 2 minutes for a casino to transfer funds through QT. Some casinos get this, and they process them damn near instantly. But 24-48 hours, not including weekends? Isn't that when most people play, since they're usually working during the week?

Hope you get it soon. I'd be throwing 2 fits if I was in your position, but that may be the 8 straight days of work talking ...

[LHofsdal]

It is frustating, but atleast you were able to withdraw some money. After reading alot of the threads here you are one of the select few that have had that option. Just be patient that is all you can at this point.

LH

[anniemac]

I hear what you are saying LHofDal. Check out the dates of my withdrawals.

Getting the run around just sets my teeth on edge and yep, I am pretty pissed.

[smittytime]

They had told me 4 to 5 days on live chat at Alladin's Gold (part of CWC). 4 to 5 days because of the weekend and the fact that accounting is running behind. They had always been within 24 hours before this but now it has already been 4 days and the weekend has just started. Oh well. Maybe I will get some yard work done this weekend instead of playing at the casinos since I will not have funds until next week anyways.

[daera]

They had told me 4 to 5 days on live chat at Alladin's Gold (part of CWC). 4 to 5 days because of the weekend and the fact that accounting is running behind. They had always been within 24 hours before this but now it has already been 4 days and the weekend has just started. Oh well. Maybe I will get some yard work done this weekend instead of playing at the casinos since I will not have funds until next week anyways.

Hi Anniemac,

Congratulations on your win, and being able to cashout!

smittytime said they were told that accounting is running behind right now. Isn't it possible that Tom was just behind? It's not like he wasn't able to get you paid within the time frame they state it should take. We all have days when one thing after the other arises, and we aren't able to get as much done as we usually can.

Since they have established a pattern of payment to me, should I not have expected that they would have continued to do the same?

I definitely would have felt that my payment would most likely arrive before the weekend.. hoping anyway. CWC not being able to process cashouts 7 days a week is not ideal. Friday cashouts always pose the possibility of having to wait a couple more days. Thankfully, they're usually ahead of schedule, not behind.

Tom is such a great manager, top notch. I can't help but give him the benefit of the doubt on the occasion that something isn't as lightening quick as it usually is.

It does suck that the time they didn't get it done same day for you, was on a Friday.

[dcpam39]

AnnieMac,
The very same thing happened to me, although it was an early Friday morning cashout. I had been used to Clubworld paying on Friday if the cashout was made by 5 a.m. est. I sent an email to the cashier, and to support after i did not receive by 1 p.m. Support emailed me that that the cashier was closed for the day, and would not process any future withdrawals until Monday.

I then pm'd Tom, because he had stated on another thread about AllSlots that he could possibly release withdrawals on Saturday, but i never heard from him. I like Clubworld a lot, so i decided i would not play on Fridays; now from your thread, and another, I will no longer play on Thursdays.

Pam

[anniemac]

This email kinda blows the statement that the cashier doesn't work on weekends:

fromCashier <cashier@clubworldcasinos.com>

to/XXXXX
subjectRE: CWC Withdrawal Received

hide details 2:52 AM (4 hours ago)


Dear Hilda

Thank you for your email.

I have just checked your account and I can see that withdrawal will be processed on Monday morning.

If you have any further questions please do not hesitate to contact us,


Regards,

Daniel
Cashier
@Daera, yes Tom is a good guy. I didn't say he wasn't.

Since Friday is a normal day for most of the world, then it is normal to expect that a casino work Monday-Friday at the least, not Monday-Thursday.

CW shot themselves in the foot on this one. Had I been paid on Friday, I would more than likely have deposited back a good portion of my winnings. As it is now, not going to happen. So they lost.

[rockycatt]

ANNIE with all do respect, maby the phone operators coulde,nt be shure if there cashier was going to be there

again with respect it looks like your getting paid with in a reasonable time

so might be a idea not to flog the horse on this one as they say [walk a mile ]

respectfuly rockycatt

[anniemac]

Rockycatt, everyone is entitled to their own opinion, as I am and as you are.

I have no problem with you voicing your opinion to me.