Is anyone home at Inetbet?

[Jasminebed]

Inetbet is a fine casino, but it's biggest drawback IMO is a lack of live support, either via chat or telephone.

I know it is the holiday season, but an email I sent over 5 hours ago remains unanswered. Not even an automated response to indicate no one is offering service.

It is very very frustrating to make a deposit, have an issue and not be able to play with your money. I wanted to play, that is why I made a deposit!

There are also coupons currently available which do not show playthrough in the cashier (not my current issue), so there is no support available for those playing with them either to the best of my knowledge. RTG does not offer players the ability to check their own playlogs.

I'm okay with a little long wait time on a stat holiday, but this is not acceptable. Inetbet is not a little mom&pop operation, someone should be responding to players, holiday or not.

[rockycatt]

how many employees do they have ? maby shut down for a spell for the holiday

[Pocketdiggers77]

I had problems getting emails from them using yahoo. Switched to another account and everything is fine. Never had to wait too long for a reply and comps were credited yesterday within 5 minutes of requesting. I think if you catch them at the wrong time of the day you may have to wait longer than usual.

[rockycatt]

i think there eating supper

[GGW Laurie]

Inetbet is a fine casino, but it's biggest drawback IMO is a lack of live support, either via chat or telephone.

I know it is the holiday season, but an email I sent over 5 hours ago remains unanswered. Not even an automated response to indicate no one is offering service.

It is very very frustrating to make a deposit, have an issue and not be able to play with your money. I wanted to play, that is why I made a deposit!

There are also coupons currently available which do not show playthrough in the cashier (not my current issue), so there is no support available for those playing with them either to the best of my knowledge. RTG does not offer players the ability to check their own playlogs.

I'm okay with a little long wait time on a stat holiday, but this is not acceptable. Inetbet is not a little mom&pop operation, someone should be responding to players, holiday or not.

I would love to see them get live support but my biggest peeve with them is why do you have to meet a WR on your own comp points Club World and Jackpot Capital as well as many others say its your cash, heck even Rival lets you cashout your comps and its no WR, so do you think they will get with the rest of the casinos and keep up?

I was able to get emails this evening answered and my comps put in btw.............laurie

[secret2]

Oh, those Brits!

[AussieDave]

my biggest peeve with them is why do you have to meet a WR on your own comp points

When ever I've redeemed comp points at iNetBet is shows in the cashier as cash (no play through entry listed).

Is this not how it is?

If it's not then it's misleading.


Cheers



Dave

[Jasminebed]

I received a PM from the rep here, and I sent a copy of my mail. They said they looked into it, and that my mail was not received. I however did not receive any notification on my end that mail was undelivered.

The rep answered my query, and I thank you for that.

Perhaps they will answer here, how long should one wait for an e-mail response from support? Site clearly says not to send multiple emails as I recall.

I would have written again after 24 hours anyway. Longer than I like to wait to play.

[AussieDave]

Hi all,

After my post above I submitted a request to cash-in (my little $5 comps). I received an email notification (within 30 min) the comps had been added.

Speaking of and going back to the issue of comp points having a play through, I'm rather mystified right now. I've taken a screen cap of my cashier page. In that is clearly shows that the $5 comp points I just redeemed are cashable - no play through is displayed.

I sure like an answer on this from the iNetbet rep here. Because if these comp points are held to a play through but are displayed as cashable, in my book that's very misleading and false.



Cheers



Dave

[GGW Laurie]

Hi all,

After my post above I submitted a request to cash-in (my little $5 comps). I received an email notification (within 30 min) the comps had been added.

Speaking of and going back to the issue of comp points having a play through, I'm rather mystified right now. I've taken a screen cap of my cashier page. In that is clearly shows that the $5 comp points I just redeemed are cashable - no play through is displayed.

I sure like an answer on this from the iNetbet rep here. Because if these comp points are held to a play through but are displayed as cashable, in my book that's very misleading and false.



Cheers



Dave

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)


# Comp points are accumulated during real money wagering only.
# Comp points must always be redeemed for the highest possible comp value.
# Minimum number of comp points that can be redeemed is 50.
# **Maximum number of comp points that can be redeemed at one time is 2000.
( implemented 01/29/04 09:30 EST )
# Monies claimed must be turned over at least ten times before any withdrawal can be made.
# Comp points accrued solely from non deposit offers will be non-redeemable.