Vanguard Casino

**Rambler** · 18th December 2009, 07:10 PM

I had a cashin on the 11th I was told I would get it in 2- 5 business days. This is the 5th Business day and did not get it and customer service does not have any information on this and just tells me it is still processing. I have not heard back from the Rep about my cashin either.

**silcnlayc** · 18th December 2009, 08:04 PM

If this is a Rival casino...we have many threads on the time frame it takes most of these casinos to pay up.. They invoke the 5 day rule which means you will get it on the 8th to 9th day (which includes the weekend that they love to hold out for).

If it is not a Rival..then they must be taking a page out of Rivals T&C's...but 8 days is usually how long it takes a lot of Rivals..

I just looked and your cashout was made on a Friday which means you have the 5 weekdays..then you have the weekend..My guess will be you will get it on Monday the 21st! If you get it earlier...then you should be very HAPPY! Just my guestamet :-)
.

**Mousey** · 18th December 2009, 08:11 PM

....and.... if this is your first withdrawal... have you sent docs and had them approved?

Rival casinos like to wait several days, then send an email asking for ID docs... (no matter that you've played at every other Rival and have docs at all of them -- even in the same group... they want your personal and financial info spewed out all over the internet for half the world to see) then you'll have several more days to wait...

**clj7221** · 18th December 2009, 08:17 PM

Originally Posted by silcnlayc

If this is a Rival casino...we have many threads on the time frame it takes most of these casinos to pay up.. They invoke the 5 day rule which means you will get it on the 8th to 9th day (which includes the weekend that they love to hold out for).

If it is not a Rival..then they must be taking a page out of Rivals T&C's...but 8 days is usually how long it takes a lot of Rivals..

I just looked and your cashout was made on a Friday which means you have the 5 weekdays..then you have the weekend..My guess will be you will get it on Monday the 21st! If you get it earlier...then you should be very HAPPY! Just my guestamet :-)
.

Yes he won it last Friday the 11th. After the weekend Mon to today is five business days. That is when they told him he would get the win.

**Rambler** · 18th December 2009, 08:28 PM

Dear xxxxxxxxxx, Following up on your chat with live help earlier. Please note that as the withdrawal time period is form 2 to 5 business days you will have to contact us on the 6th business day if your withdrawal has not been received in order for us to forward a request to the accounting department. Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again. Have a nice day. Sincerely,Vanguard Casino Customer Service

**silcnlayc** · 18th December 2009, 08:58 PM

you will have to contact us on the 6th business day

BINGO!

Truly bad when they invoke that rule..
.

**kakata** · 28th December 2009, 09:14 PM

did you get your money?
The least would be to let us know about it, dont you think so?

**kakata** · 26th January 2010, 01:58 AM

still waiting.....only good to complain? what about us?

**oldtrvlagt** · 26th January 2010, 02:06 AM

Originally Posted by kakata

still waiting.....only good to complain? what about us?

Do you really think the sarcasm is necessary? People have a right to vent and move on....but for some reason this was on your list? That makes a person wonder why?

**kakata** · 26th January 2010, 02:47 AM

Originally Posted by oldtrvlagt

Do you really think the sarcasm is necessary? People have a right to vent and move on....but for some reason this was on your list? That makes a person wonder why?

are u sure u r ok? what u talking about?
read my complain for xamplle about Grande Vegas...than I got paid and I told the Forum...that's the way its SUPPOSE to be...maybe Im wrong.!!