Grande Vegas- Interesting thing happened.

[Jayman24]

I'm not one to generally complain and I'm not even sure who's fault it is but what happened to me yesterday. Havent made a deposit there so I figured I would try it out. I used my debit card/pay card kinda thing from Chase bank.

Here is where it got tricky, I enter everything in and it comes up as my card is Declined but I always go online to check my card balance and I notice the amount (just under 100 is taken off) and this confused me. I figured maybe it was temporary thing and it would be back on my card in no time so I waited before I contacted live support and wouldn't you know the ONLY thing the guy could tell me is " you have to take this up with your bank" lol.. Now I dont know who's in charge of their payment processor, pretty sure when I did call my bank someone told me "web-support" or something to that nature debited money from my card.

I'm just curious if this has happened to anyone else out there, I live in the U.S. and now I have to wait like five days "to even see" if my money is going to come back to me or not. Like I said, I'm not a big complainer and I am NOT necessarily blaming this casino but I also want to give anyone else a heads up and want to know if this has happened to anyone else recently, I've had no problems up until now and pretty all will be returned. If not then we have a bigger problem from this sheisty payment processor that is working with this casino.

[rockycatt]

STAY ON IT BECAUSE YOU WERE ROBED literally ,my friend ;s pocket book was picked and the thief went and charged like about 160.00 $ well they had ti reimburse here and while your at it tell them to send you another card
if there's money in it that you need now go to a bank and draw it out then
tell them that you were advised by a lawyer friend to get a new card because this one is compromised

[Jayman24]

I dont know if I would go that far though, I would assume if they are an accredited casino on here that they are a legitimate business and not gonna try to run up bills on my card. I'm just pissed how my card gets DECLINED but yet still money debited. And yet the casino just tells me to go my own way without trying to help me.

[gloria460]

I'm not one to generally complain and I'm not even sure who's fault it is but what happened to me yesterday. Havent made a deposit there so I figured I would try it out. I used my debit card/pay card kinda thing from Chase bank.

.

I suggest you not use your Chase bank card. I had an account until they closed it and wouldn't tell me why. I got a letter from the deposit review center and it was only after I received a few quicktender deposits that this happened so beware.

[Roanan]

Perhaps you should call your bank again and ask it the card was charged, or if it was just a pre-authorization.

Many casino/poker rooms will do that the moment you register the card simply to check its validity.

If the amount pre-authorized was all that you had available, then your card will, of course, get declined when the actual deposit gets made.

If this is the case, then there will be no issue as the pre-authorization will automatically get lifted after 24-48 hours. Then you can simply try again.

[oldtrvlagt]

I would watch it though...I was debited twice for $100 at an RTG casino back in March (when I thought I had just deposited $100). I didn't catch it for a week. I did get the money back after I sent a PM to the rep here but I also had to send copies of my bank statment showing the two charges. Good luck!

[Jayman24]

I am POSITIVE it was taken off my card because I did call the chase (even though the guy was a jackass with half spoken english) he was making me mad, kept trying to hurry me.. SUR suh yo money will be in yo accunt in 5 day) jeez where do they hire these people. But yeah kinda mad cause I have that card as a Pay card for my work, instead of direct deposit I use that and I deposited on a different casino afterwards so I'm stuck waiting on this to see what happens.

[doomed4ever]

Well not sure if this is the case with this issue but I know somtimes when we have processed a card payment it can get flagged to be declined (any number of reasons) in these cases "somtimes" the funds are taken from the users card but do get credited back instantly this can take a few days. On other rare occasions we have had cards declined at point of sale but the user is charged albeit temporarly. We never see the money and its kind of like issuing an immediate refund or voiding a card transaction. Sure its annoying as hell as its even happened to me in the past but usually its just the annoyance of loosing access to those funds for a few days. I would though still chase up the casino to make sure the card payment has been either been declined / voided or refunded.

[rockycatt]

I dont know if I would go that far though, I would assume if they are an accredited casino on here that they are a legitimate business and not gonna try to run up bills on my card. I'm just pissed how my card gets DECLINED but yet still money debited. And yet the casino just tells me to go my own way without trying to help me.

THINK ABOUT WHAT YOU JUST WROTE and I'm not thinking any corporation /business would direct a employee to to rip you off

that being said your not in control of your card at the moment ,[and a replacement is every day occurrences for them

[Bencuri]

With Cards such things happen. The machines or whatever is requesting the transaction has errors sometimes. A similar thing like this was when I purchased a mobile accessory in a shop by my card, and the shop terminal declined the transaction. So I paid for the accessory by cash. At home when I checked my account online, I noticed the bank also sent my money from the card. I wrote a complaint to my bank, because this is what is the offical way. It happened in spetember. Since then, no reply.

So it happens. Try to solve it with your bank. Ask for a signed proof from Grande Vegas about that they didn't charge your card and make a complaint at your bank attaching the proof.