Aladdins Gold Casino

[silcnlayc]

I finally got a small withdrawal and was told that I needed to send in docs because I used a credit card a while back . I deposited and withdrew 99% of the time with Usemywallet, but for some unknown reason, they want new documents. I am mystified about this since I belong to all three sister casinos and I have already confirmed my identity a long time ago and sent in updated ones again a while ago..

To say that the government requires this due to laundering money issues, is a little farfetched in my book.. When has the government been interested in a few hundred dollars?? I mean, is this the best the casino can do to keep your money longer??

Our banks and government doesn't blink an eye until the transaction is over $10,000 and credit card companies flag anything over $5,000....so what is it?

I have withdrew a few times from all these sister casinos without a problem and all of a sudden...it becomes one..

I think it is time these casinos get with the program and quit jerking us around....

Rant over....docs sent...money better be in account quick now that they have kept it for 5 days ...geezes...

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[oldtrvlagt]

You have a VERY valid point. I have thought this for a long time. If you play at one and your docs are verified why do you need to jump through hoops at each "sister" site when they are all under one umbrella? I think it holds true not only with RTG, but, Rival as well. If a company has 2 or 10 why not verify a person just once?

[silcnlayc]

If you play at one and your docs are verified why do you need to jump through hoops at each "sister" site when they are all under one umbrella

That is the issue. We were told right here on the forum I believe that if you join a "sister" site, you do not need to send in additional documents.


Just because someone used a credit card a while back...should not trigger new docs request NOW...Puleez...! Especially when withdrawing to an ewallet...geezes...

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[silcnlayc]

Possession of any credit cards used - scan or photocopy of both sides of each card

These documents can be scanned, faxed or even photographed with a digital camera.

When sending us the copies of your credit card please obscure the middle eight digits of the long number on the front of the card and the CV2 number on the back. Any information you send us is kept in the strictest confidence and stored in a highly secure environment in an encrypted format.

I did this and I got this back...still trying to meet their unrealistic expectations because the only way you can mark out these numbers is to PRINT them out, scratch out the numbers and then SCAN them in to send. I sent in the ORIGINAL copies and they are saying I cut them?? Please, they were clear as the day with sun shining..DELAYS< DELAYS< DELAYS....I did the same EXACT thing with all the documents but for some reason, these were not accepted but the ones they chose not to accept were in the SAME format..

Thank you for sending us the documents we requested, unfortunately we have been
unable to update your account status to verified for the following reasons:

Proof of ID - Approved
Proof of address - Approved
Proof of possession of credit cards - copies are cut and also I can see that
some copies cover other ones. Please re-scan original cards, do not photocopy them and also please make sure that whole cards are visible.

Now they are saying NOT to photocopy, but how else can the digits be marked out when you have to copy the cards, print them, mark out the numbers and then SCAN them...dear lord...can any casino make it any harder to withdraw after being a member for YEARS???

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[mrjones]

hello had the same problem myself , im now getting bored of every possible way they can side step , they always say its for yet another reason even if youve accounts at the others ,Thank you for sending us the documents we requested, unfortunately we have been
unable to update your account status to verified for the following reasons:

Proof of ID - Approved
Proof of address - Approved
Proof of possession of credit cards - copies are cut and also I can see that
some copies cover other ones. Please re-scan original cards, do not photocopy them and also please make sure that whole cards are visible................ then they will tell you thats its legal department its all a load of crap tbh just try to get the stuff sorted then close the account )

[nisosbar]

I'm glad you posted this. I will refrain from depositing again until they get their act together.

[cheetahwind]

You can use a simple program such a microsoft paint to blackout the numbers without rescanning. That's how I do vs having to waste the paper to do it. i think that's what there looking for.

[just play]

Just cut a piece of white paper and put it over the numbers you don't want them not to see. It's easy.

p.s...I forgot this was part of Club World (I get them and their sisters mixed up with Rushmore and their sisters)...it's strange to see them do this?

[just play]

Just because someone used a credit card a while back...should not trigger new docs request NOW

I'm confused....How did you deposit this time? With or without a credit card? If without a credit card, which credit card do they need? One you used a long time ago? And when was the last time you made a withdrawal?

[silcnlayc]

just play:I'm confused....How did you deposit this time? With or without a credit card? If without a credit card, which credit card do they need? One you used a long time ago? And when was the last time you made a withdrawal?

I deposited the last bunch of times with usemywallet. I withdrew with usemywallet. My first withdrawal this month there. Tight as crap. The credit cards were used a while back, ONCE each only) I have belonged to Clubworld for a LONG time and have had docs verified a few times already.

Since I have not withdrawn this month from Aladdins except for this one time..I guess they got nervous over a few hundred...I have NO idea what it is they want. It has now been almost a week of trying to accomodate them in what they want...and I am failing their test at every turn it seems.

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